Petco

as an update to my last review i lost my pig due to complications after birth. i am devastated. thank you petco for the 400 dollars tht i spent trying to save that little girl who in fact i was told she had to be pregnant since the day i bought her ! im so glad they closed this location

It’s my first review and I would give it a zero if I can. One of the employees, an older lady, was YELLING at me in front of the entire store after seeing my dog marking on the floor. She said, «your dog is lifting up his leg peeing on EVERYTHING! There’s a cleaning station right there!» As I was looking around for the cleaning station which she did not even show me the location, she yelled to the entire store again, «This woman is just walking her dog like her mind is not even there! Poor dog probably needs to pee right away!»
My dog is older and he was neutered at older age so he does have marking issues. I was aware of that and I took him potty right before I entered this store. I could not believe how rude she was. She showed no sympathy to older animals or animals with issues. As a veterinary professional, I always clean for my clients and ensure not to embarrass them because of their animals’ urination or defecation. I cannot believe a person with no love to animals and no respect to people is working at a pet store.
Thank you for disgusting me with your attitude. I will never shop at Petco again. I am so glad this store is closing. And to this lady, good luck finding a job with your attitude.

Would have rated 4 stars but took 2 off for one rude employee. One rude employee still represents the company, so hopefully she can get better training or guidance on servicing customers.
There’s an older lady there who is really sweet and helpful, and my pup Roscoe loves her. However, this particular employee was not so friendly. A few days ago I was next door at the Ace Pet Hospital and had to get my 14 week (large breed) puppy a new leash since he chewed his up that same day and it is required to have one in any Vet clinic. So I went to Petco to grab one real quick. I wanted to get in and out so I wouldn’t keep the employees, since it was right before closing (it also seemed like they were preparing for inventory). I wasn’t sure which leash to get so I asked this young Latin girl employee if the leash I picked out would be durable enough since he chews them up. She replied in a condescending tone, «have you thought about putting him in training?» And my response was «I told you he’s a puppy so hasn’t had all of his shots yet» and I went back to my original question «I guess you guys don’t carry the wire leashes so I’ll just stick with this.» Not sure why she even brought this next response up «we have metal leashes, but that’d be too heavy for him.»
Throughout this whole communication I sensed an attitude and the urgency to get me out the store. I did not want to take their time either but providing great customer service and doing her very best would have gotten me out of there a lot sooner AND happier. Look at my history of reviews. I am not one to just nitpick at things. but I was frustrated with my experience that day. At least the young guy who rung me up was friendly.

Petco is a great place to take your dog for grooming. Barney has been going there about two years and he looks great. Between clips I take him to get his nails cut and they always do a good job. I will continue to do my grooming at Petco

I got a recommendation from a friend for grooming at Petco. Rachel did a wonderful job. Wash, ears, butt, nails, teeth, special coat mask and paw pads. All within an hour. Thanks. Found a new groomer. Now Lulu the worlds happiest rat terrier, looks fantastic.

Although I have continued to come here because of convenience, if I had a choice I would take my business to the Petco in San Ramon.
This Petco is not always consistent with keeping their shelves stocked. I have found them out of stock when I need to purchase chicken breast treats, or finding the treats on the shelves expired, or worse yet being told they are out of stock with my dogs dog-​food brand.
Today I went in with my dog to replenish her dog-​food, treats and such and also needed a small size syringe but all they had was «one» large size. Sigh.
Customer service is usually «okay» depending on who is helping you. Today the young lady who was helping me find a small syringe suddenly disappeared. I found her later helping another customer with flea meds. Huh?
All in all service for this business is what it is and I have the choice to find other pet stores that has a better selection for pet needs.

I rarely go to Petco so this is one of the few times I’ve been here. Since my family and I were eating dinner close by, we wanted to purchase some treats for our cat. They have quite a few selections, specifically for different «treatments» like calming, hair-​ball issues, and etc. They also have some on sale, which was nice. Be sure to get a Petco rewards card so you can get member exclusive pricing on certain things!
We didn’t have trouble finding anything. The place itself is kind of small and everything was easy to find. They do have a little clearance section in front of the store, right when you walk in. Some things from there are quite worth the look. The staff was friendly during checkout as well.
Overall, it’s a pretty decent pet shop to shop at for your pets and other accessories. Maybe I’ll come here more often now.

I bought my pet Whites Tree Frog from this store when he was just a baby. (I know having a frog is a weird pet.) Every now and then I come to visit Petco to purchase crickets, and I ALWAYS take a look at how the animals are doing, especially the frogs. Today, I came to check on the frogs, and most of them looked plump, lively, and a beautiful light green color. As I took a closer look, I noticed that there was one frog that was probably about 2 inches long, and it was EXTREMELY thin! (I could even see its rib cage!) Also, its color was a very dark brown, and the poor thing looked terribly sick! Even though the staff is always very friendly, I was shocked to see how they treat some of their pets!

This is the favorite store of our cats and bird in the house named Cleo, Hunter, and Houdini. They are very happy every time they will hear that we will make a trip to this store. It means more treats for them.
Seriously, having pets are expensive than I thought. Husband swiped his card and it costs a whooping 360 bucks just for food and few treats! To think that it’s already on sale.
It looks like another bird with a specie of Conure will become and additional part of the family. It seems like it will be a very, very needy bird. it’s also on sale, 100 off! Oh well, another living creature that will capture the attention of my Puti… hmmm.
I’m giving this store five stars because the pet approves. Plus, staff here are very informative and always smile! Plus, we easily spot the things that we need. Oh I wish, I could bring home the tubby cat that I saw in there. Sigh!

Large pet store chain that carries pet food, supplies, live animals (small animals, birds, reptiles, aquatics) & also offers dog training and grooming services. They are located along Mowry Ave in a small shopping plaza near Rite Aid, Big 5, and Sprouts. Be forewarned though that their parking lot is small & finding parking can be tough on weekends & evenings.
I usually avoid pet stores that sell live animals but had to make an emergency run to purchase some flea meds. The medication I wanted were inside a locked case in front of the registers, and it took the staff & manager about 10 minutes to find their keys since they had misplaced them. Once the case was open, they informed me that the item I wanted was out of stock, so I had to resort to purchasing a different size (2 month vs 4 month supply).
Service is slow, store is not as large as some of the other chains, and they don’t appear well-​stocked. I would recommend going elsewhere.
I’ve also never seen an adoption event hosted here.

I rarely write comment on Unilocal,cuz I am not picky person, however, I have to write something about this pecto… They are sucks!
We took our 8 weeks puppy to the training class, they let us choose one of trainer, but after we chose and paid, we’ve been waiting for the response at least one week! when we about to start the class, the trainer say, she can’t be our trainer cuz she will be gone in few weeks, WTH!!! Then why they let us choose the trainer? and then they gave us another trainer…
The one hour class include 20min dog socialization session, but for the whole puppy one classes they did not get any puppy to the class. Besides that, When we contact the trainer or store, we always need to wait at least 3 days for the response. They are lack of communication! And the trainer sucks too! they start class late 10min, but end class early!
If you really care about your pet, or wanted good customer service and communication, please don’t choose Petco, it is the worst place!

1 star is for the dog training class
If you have a large puppy and yourself is a small person, this class is definitely not for you. The trainer is clearly lack of experience and not able to handle it. I have a 75lb 8 mo. German Shepherd dog. Being a puppy he is very curious and excited to play with other dogs. He knows all the basic obedience commands, but gets easily distracted as a puppy.
I have a pinch collar on him because if he gets excited he would push the collar so hard and he ended up coughing and choking himself. I put a pinch collar on him (professionally fitted by my other dog trainer), and he usually do with very light corrections.
When I entered this training class I was order to take the collar out. Fine. I said, are you sure you will be able to handle him without this? I mean I am all for take out the pinch collar if the trainer knows how to handle him without it he doesn’t have to suffer. Turned out I was completely wrong. She doesn’t touch leash or interact with my dog at all, and didn’t answer any of my question of «How do you handle him right now», and instead just keep saying «That’s what I am going to teach you», except that the «teaching» part never came and I ended up choking my dog for the entire hour. It was heart breaking. She keeps saying «we would use treat/​toy/​body language instead.» but she never showed HOW !! She just talks the talk while my dog suffers. Maybe her method for small toy-​breeds are ok as you can physically pick them up and cuddle them, but for a 75lb dog she definitely doesn’t know how to handle them.

Long story short: 5 stars for puppy training class; 3 stars for store cleanliness.
Long story long:
On a fine Saturday in November, my family and I came to Petco to pick up some supplies after adopting a puppy, Toto. Literally less than a minute after entering the store, we were greeted by Kirsten, the main dog trainer there. She was extremely helpful in letting us know what to get with our first night home with our new pup, and informed us of the training sessions Petco offers. Shortly after, we signed Toto up for Puppy Level 1.
Skip ahead a few months, and Toto has graduated. He is MUCH better behaved than when we first got him, and people actually label him as a calm dog on our walks. He used to have a MAJOR (like, investing in Neosporin kind of major) problem with puppy play biting. It’s now gotten a lot better, and he is extremely comfortable with the following commands: sit, down, stand. Included in the class is also puppy play time (about 20 minutes long) where the puppies can socialize with each other. Super fun and cute to watch!
The only complaint, as stated above, was for the cleanliness of the store. There are often small items left on the floor that my puppy likes to pick up. Additionally, there was once a pee puddle that wasn’t cleaned up that my puppy slipped on. Gross!
In conclusion, I definitely recommend Kirsten for dog training. Everything is done on a positive reinforcement basis which is super awesome. We’ll definitely be back for some more training classes.

I’m adding an additional star because I encountered a nice female employee, Rose. That made me think that perhaps all the other female employees I’ve encountered so far just have their panties in a huge bunch.

There is typically no staff that is attentive, so you most likely have to look for them and wait for them to help you after about twenty minutes. I purchased my guinea pig here and I really like it and all, but when I tried to return some of the extra supplies that I am no longer using since I bought other supplies which seem to be working better, the manager scolded me and was insulting my father and I in several ways. She asked in a rude manner if we returned the guinea pig, why we opened some of the items, but we barely used them and returned them even though there is a thirty day return policy, and she just kept on complaining to us. Also, when we returned the items, we forgot to count ahead of time how many items we returned, and it turns out that they cheated on us. We asked them if they returned our money for the bedding yet, and they said yes, but they did not. They did not return our money for several items, so we had to come back and wait for about another fifteen to get it fixed. I also wanted to buy another guinea pig, but the manager told us that if we put two male guinea pigs together, they will fight and eventually kill each other, so that was good to know before purchasing it. I ended up not buying it because of that. One employee that helped us a lot was Jessica. She was very kind and appreciate her help. Other than that, this store is not the best option to go to.

I always thought volunteers of Furry Friends Rescue were, in general, kind and friendly people. My experience today changed my mind entirely.
The Cat Show runs from 1 – 4 PM on Sundays. I came along with my family, excited to see some cats while my parents shopped. While I was petting some of the kittens on display, one volunteer lady leaned over and told me, that I «needed to use hand sanitizer when petting cats of different cages.»
Fair enough, I understand that there are rules to protect the cats’ health. I obliged, but due to poor memory, forgot after ~5 minutes. The volunteer glared at me and asked in an overly passive-​aggressive voice. «Did you use hand sanitizer?»
I replied, «No I didn’t. Sorry, I forgot.» She continued looking at me with a dirty glance, as if I’d murdered her whole family or something. It was completely unwarranted for an honest mistake that I APOLOGIZED for.
Not only did she boorishly give dirty looks for an honest mistake, I overheard the other volunteers asking, «Do they (my bro and me) want to come look at the other cats?» The volunteer lady retorts, «Do you WANT to let them pet the cats?»
I don’t know about you, dear reader, but I think that’s a gross overreaction to an unintentional mistake. Keep in mind that I’m a teenager, shy, introverted, afraid of confrontation, and extremely polite. I obviously had no intention of harming the cats, and yet the volunteer was unnecessarily rude.
I’m not sure if this long-​winded rant belongs to the Unilocal page of the Petco that it happened at or Furry Friends Rescue’s page, but I’ll post it on both just to call more attention to this one rude af lady. I hope she gets fired/​dismissed xoxo

I have been buying my dog food from this place and I have no complain so far. Employees seems to be friendly and helpful and they always have the stock of the brand that my dog eats.
I go in, get the food, check out and on my way back to my car. There was a couple of times that I had questions and there was an employee to assist me right off the bat.

This area is pretty small and the lighting of the store made me feel like I was at Wal-​Mart (nothing bad nor good– just saying only haha). The night shift customer service is slim but they seem to be doing their best in maintaining the store. Overall this place is pretty cheap but I am sick of signing up for rewards (yay, more spam in my e-​mails) in order to get a good deal on the pet food and supplies.
To add, the parking lot doesn’t seem to have a parking space dedicated to shopping carts, so be cautious for the floating carts hanging around!

This is a decent Petco located in a strip mall. Their prices are okay. Some of their stuff is cheaper than say Pet Food Express while other prices are probably a little bit higher. Do your price checking before you shop!
Their Pals Rewards membership is worth it if you buy a lot of stuff from here. 5% rewards after $ 100
I managed to get a placemat for like $ 1 on sale because it said puppy bowl. Who cares, my cat is not going to read it, so I thought it was a good deal.

Oh Petco. As soon as I walk in, I am totally greeting by the cashier behind the counter. I think every time I come here, I am greeted by at least 1 – 2 employees here. The service here is great, and I feel very welcomed each time.
This location is smaller than most, but they usually have everything I am looking for.
Today, I came to get my Munchie, some munchies! I usually buy him Holistic dog food, and the natural/​holistic dog treats.
Just my luck! ALOT of the treats are on sale! I stocked up on the Natural Balance snacks, buy 2+ and get 20% off! yay what a deal. Greenies were on sale too so I grabbed a bag of the Teenie Greenies for my lil guy too.
Check out is fast and easy, and the cashier made sure I got my discounts on all the treat promotions. I think I ended up buying 5 bags of treats, the greenies, and then a cute Tiger toy for him. I just couldn’t resist. Make sure you have a Petco card, and just give them your number at check out!