D & S Appliance Service

I talked to Mike just now and instead of paying him to come to my tenant’s apartment and fix the electric oven he gave me some free advice and suggested I give my oven more time to reach the desired temperature and check it simply by baking a cake and not using my spring loaded thermometer. Thanks Mike!

Unreliable, horrible service. Nancy actually hung up on me when I voiced my frustrations.

I had a terrible recent experience with D&S appliance and can’t even speak to how well they fix appliances because they failed to show up TWO DAYS in a row.
Our fridge broke, we placed a service call with our refrigerator company who told us D&S would be coming the next day between noon and 5pm. No one shows up, I called customer service and she tells me she doesn’t have any way of calling the repair folks and can simply leave them a message and ask them to call me when they can. They never called, they never showed. I called customer service again, she repeated the message that she had no way of getting in touch with the people out on repairs.
So instead, we rescheduled for the next day, waited all day from 12pm to 5pm again. I called several times throughout the day to confirm they were coming and to ask where they were, and was never able to talk to anyone. Meanwhile, all of our food is melting and ruined because they never showed up.
Terrible, terrible experience.

I’ll add to the same negative reviews… the issue is that they make it sound like you will pay $ 169.99 plus parts to fix your appliance. They get there, say «sorry we cant fix this», and you are out $ 169.00 for them to come there for 15 minutes and tell you that. When you complain, they blame you, the customer, and tell you that you «should have known that is how it works».
Nice way to make money.

Long story short, I bought a lemon of a Whirlpool washing machine two years ago. It started leaking, and I called another, one town over, well-​known service & retail place I’d used before. They came out, replaced hoses, and it still leaked. They proceeded to come out 6 more times, until I insisted I wanted my money back, which they gave me. I called Whirlpool, signed up for their «repair plus one». D&S (Jim) came out, diagnosed the problem in about 2 minutes, ordered the part, and fixed it a week later. Unfortunately, my washer developed a new issue a couple months later. I was still under the Whirlpool Warranty. They dispatched Jim again. He fixed the noise (loose screw) but said our inner tub needed to be replaced. Whirlpool deemed the repair «not cost effective», so they are cutting a check for 75% of a replacement price. So, my issue is with Whirlpool, and I won’t buy their product again. I was, however, impressed with D&S and their professionalism. Wanted to share.

What a miserable place to even try and do business with. They want to charge you $ 169 to just come out and diagnose what’s wrong with your appliance. On top of that because «it is company policy», they want a credit card on file and on hold before they even come out. So let’s say you pay the $ 169, and then what? Another $ 250 for a belt for parts and labor? A new dryer is another $ 100 on top of that.
They doubled their service call prices basically overnight. They want your personal financial information before they even come out to take a look. When you ask them what the need is for them holding on to your credit card, the only answer you get is «it’s company policy». Well, guess what? Your policy sucks.
I’m glad we decided to cancel our request for service and glad that I saw how many other people are disappointed and unsatisfied with their customer service, work, and prices. Just so you know, there are literally dozens of other appliance service companies out there with prices much lower than these guys, with track records and testimonials of good service and customer service, and with a lot less attitude. If you want to continue to stay in business, I highly suggest you change your company to be more in line with the others.
Don’t even bother with them. There are so many other better choices out there.

The absolute worst business. Awful customer service and rip off artists. $ 150 for a house call. Not there for 10 min. Tells me my dishwasher is broken and to go buy a new one. Called and spoke to the manager michael. Very polite but told me that there was nothing he could do. The owner Sam B should be ashamed of his business practices. Use anybody ełse. Total scam artists. I’m calling the better business bureau and the chamber of commerce. Absolute thieves. Mike and Sam should be ashamed of themselves.

I was forced to put at least one star. I’ve had the worst experience with these people. They fixed my dad’s fridge 1 month and a half ago. The fridge broke again and they tell us that they only guarantee 1 month of their work. No wonder why they only guarantee 1 month. They spoke to us like we are idiots. They want another $ 160 just to come out. I just hope they keep treating their customers like this and hopefully soon they will go out of business.

I’ll save you the money. This business is a sinking ship. Stay away. Kim and Kathy on the other end of the phone are the only good thing I can say. Mark, our technician was arrogant, rude, and inefficient. For $ 159 he diagnosed our ice maker with an issue it didn’t have. $ 72 dollars later and TWO scheduled appointments that were missed, we still didn’t have an ice maker. They tried to hit us for another $ 40 for another part and refused to pay for it. Two weeks after that and one more missed appointment by Mark, we finally have a functioning ice maker. $ 250+, 3 missed appointments, and 27 days of bagged ice, you get one star. Never again.

Service was late. When he did arrive to fix my washing machine, he was rushed — walked up to the washing machine… pushed on both sides and said the problem was the floor. He refused to fix the washing machine and said the floor was the problem. When I called to inform them this washing machine had been installed for 10 years on this same floor/carpet…they stood by the diagnosis of their tech and basically told me to PAY again by asking for another opinion. They made NO effort to satisfy me or return to re-​evaluate. They person on the phone was just sticking up for their tech instead of their customer. Wrong approach to customer service.

I’ve had great experience with Amy. I also enjoyed getting a friendly voice on the other end of the line.
My washer was out of warranty and they came out right away and explained my costs up front. Parts will be here in two days.

Woman on the phone gave me wrong estimated repair times and was rude when I called to complain about the tardiness. Talked over me and was unprofessional.

D & S sent out a technician to fix our washing machine who had no idea how to diagnose the problem. Instead, he told us to remove the sensor that is there to detect water leaks (it’s been on for a year and has been working fine) and to call him again after we had done so. We paid him $ 200 for that advice, and then had to pay a plumber to come out, cut a hole in our wall, and re-​plumb the laundry room to remove the automatic shut-​off valve. When we had D & S come back out, the same technician stll had no idea how to fix it. He ordered the wrong part which took a month to arrive, while my wife went crazy going to the laundromat every day. Frustrated, we called a different company to come look at our washer. The new company ran a simple diagnostic program, immediately identified the problem, and ordered the correct part which was installed 2 days later. A coin had simply gotten stuck in one of the drainage pumps! Now that it’s fixed, I still have to pay a plumber to come back out to reinstall the leak sensor, and I need to have the wall repaired. D & S cost me about $ 1000 in unnecessary expenses, and now won’t stand behind their work. I have gone to the highest level of the company (Sam, the owner) to no avail. I could have just bought a new washer.