Franklin Veterinary Clinic

I brought my 3 year old staffy to this vet twice for shots both which were failed attempts because she was too much for them to handle. I should have known the moment nobody greeted her or made either of us comfortable in the place. From the receptionist to the vet techs not one of them acknowledged or pet my eager tail waggin babe. The real sign should have been when the doctor finally walked in the exam room and put her leg up as if to make a barrier when my dog excitedly went to greet her with licks… yes she’s strong and big and loves kisses but she’s not even a jumper and I had her on leash still. Needless to say she wasnt having it with this strange unfriendly lady trying to poke her. I left with a terrible taste in my mouth the first time and in tears the second time. They clearly arent experience with any bully breeds and I would go as far as to say I felt like they treated my baby like a monster. Id avoid them totally if you have a dog with any type of anxieties/​behavioral issues– they’re not accommodating to say the least.
We since found a home visiting vet in town who made me feel completely vindicated. She gave my dog a little lovin’ and introduction first– and we got the shots and exam done in no time. :)

I really appreciate the care my puppy, Zara receives at this practice. Yesterday was no exception. I called out of concern as my dog was throwing up. Perhaps she had swallowed something or worse. I got a same day appt. tough during this holiday period. The Vet took his time examining her and appreciated my concern. I had lost a previous pet to stomach cancer when we were at a different practice. He took her temp twice to ally my fears. We looked at options and elected to do watchful waiting. I have confidence in the professional care we receive from the front desk, Tec’s and Doc’s and would recommend Franklin Veterinary Clinic to any one looking for quality compassionate care.

We have been clients of Franklin Veterinary Clinic for many years and have had wonderful care for all of our Golden Retrievers. The staff are very professional and compassionate. We have been pleased with the prompt medical treatment at all times, especially during emergencies. The Veterinarians are thorough and go the extra mile to ensure that our sweeties have the best medical attention.

I have been taking my animals to Franklin Veterinary Clinic since I moved to Franklin 5 years ago. They have been nothing but friendly, kind and professional. My dog Chowmein became very ill in July 2013. The bottom of her heart was no longer beating. They immediately told me to run her to Tufts and that accurate diagnosis on Dr. Gray part helped my dog live for another 8 months when she was 12 years old, when I was finally ready to let her go. The day I had to put her down, everyone on the staff hugged me and cried with me. That’s family! When I got my new chow puppy, they were so happy for me and they love Ringo. They greet both of us with open arms. I would never change vets. I would highly recommend them to anyone who really loves their pets as members of their family.

My husband and I are new to the area and were looking for a vet and went to this one because it’s in close proximity to where we live. We took the cats in and they really warmed up Dr. Castillo and his assistant. We were early but were seen right away. (At our old vet’s office, we would be waiting for at least 20 minutes before our cats were seen.) Dr. Castillo was very kind and gentle with our cats. After examining them and giving them their shots and tags, he told us they both need cleanings and one of them needs to have a tooth pulled, and they were giving 20% off dental procedures in October, so we made an appointment. We found their prices to be very reasonable and the staff were quite pleasant.

My husband and I are more than thrilled will all the services Franklin Vet Clinic have provided our new puppy, Bailey. A few weeks ago, our pup broke her elbow and we immediately turned to Dr. Castillo and his team for answers and treatment. The staff are all very kind and respectful and the facility is very clean and welcoming. As new puppy owners, I admit, we called a million times to check on her, ask questions and get routine costs– they never got frustrated, they understand in today’s world everyone can’t afford thousands in vet bills and did their best to keep us in the loop. We were never overcharged for anything– whatever charges were accrued were very reasonable– if someone on here is complaining about having to pay for a $ 20 test or shot, they clearly cant support an animal. Nonetheless, four weeks later, my dog is running around — good as new and cheerful as a clam — and I think we definitely owe our thanks to Franklin Vet. We will definitely be lifelong clients and would advocate for them anyway we can!
Thank you Franklin Vet Clinic!

Come to this vet if you want to be charged for tests that weren’t even done on your pet!!! The only way we found out about this was when we left Franklin Vet Clinic and needed to get our records for our new vet!!!
Go ANYWHERE but here!

I’m shocked to read the other good reviews because the care my dog received was poor. I didn’t get to see Dr. Castillo. The doctor I saw gave me a glowing review of a procedure that she claimed could prolong my sick dog’s life, which really gave me a lot of (false) hope. However, after many hundreds of dollars spent on tests, I spoke to another vet there who informed me that my dog was too old for the procedure and there was no hope. I have since spoken to a vet not affiliated with this clinic who told me that the procedure in question is only effective in certain circumstances. It kills me that I was never given a realistic assessment of my dog’s chances. That was just cruel to build up false hope. Not to mention the hundreds upon hundreds of dollars that I needless spent, given that it was not viable for a dog of mine’s age and health.
Furthermore, on several occasions I called the vets for info about said sick dog and they never returned my calls.
I also had problems with the vet techs. They never gave me any assistance or instructions on how to administer the medicine, they just handed me the bag of meds. I found out later that one of the meds needed to be refrigerated — not only was it NOT marked on the medicine but no one at the office told me that, either. They also gave me a medicine that came with a dropper — guess what? The measurements on the dropper didn’t match those required on the bottle. I called for clarification — the receptionist tried to help but couldn’t and the vet tech who eventually came on the line sounded extremely pissed off to have to come on the phone to explain the different measurements to me. Also, I was supposed to give my dog a half a pill a day for a certain number of days but the pills were not scored, nor did the clinic break them. So I ended up giving my dog an uneven amount of medicine in my clumsy attempts to administer the dose properly. One yet another occasion, I was given a medicine that was supposed to be in liquid form but I received pill form instead, and the dose once again did not match. This is just unacceptable, completely unacceptable. The clinic is very costly, I would expect professional care to be given at the time of treatment as well as when the meds are given out — but it’s not what I received.
I would never, ever use this clinic again. The overall feel was that they were only interested in my checkbook, not my poor, sick dog. I’ve since found a wonderful, caring vet in Millis. I’m only sorry that I didn’t find him sooner so I could have brought my sick dog there instead.

I was relatively new to the area and had a few unfortunate experiences with finding a good clinic for my dogs. On the advice of a friend, I chose Franklin Veterinary Clinic. Dr. Castillo and his staff are kind, compassionate people who understand pets and pet owners. The facility is clean and the atmosphere is friendly. Their fee schedule is in line with most clinics in the area, but more importantly, they fully explain all procedures and alternative measures. And judging the reaction of my dog when we pull into the parking lot, it’s a place that your pet will enjoy!

We chose Franklin Veterinary Clinic because of its’ proximity to our house, and we’re glad we did. Each time we’ve had to bring our cat, they’ve brought us right in to an exam room so she can get out of her cage and walk around. Usually a vet tech/​assistant comes right in to check on you. Dr. Castillo himself is gentle and seems to really care about your pet.
The prices are competitive, although I’m sure you could fine cheaper in the area. This place is worth it, as it’s a brand new facility and right near the center of town.