Simon’s Furniture, Mattresses & Appliances

I was tremendously frustrated with my trip here. I wanted to purchase a sofa and a loveseat and went to look at Bassett items. After spending about 4 hours picking fabric /​accessories out, they priced it out and it was truly outrageous. There should be some sort of sign there giving some clue as to the pricing (starting at $ 4,999 for a sofa) so you don’t waste your time. They also didn’t take the opportunity to show me something else.
Also, I wanted to take a swatch home to see how it looked under my lighting. Sure, as long as I allowed them to charge $ 20 on my credit card and they would take it off when I brought the swatch back. I was looking to spend about 100 times that. Kind of turned me off. if some people don’t return the swatches… I think that is the cost of doing business.

Excellent sercice and quality. I recently bought a mattress from here and i was very impressed by the entire process. The employee Jared, was very knowledgable and patient with me as i tried multiple mattresses. I highly recommend this business for anyone who is looking for quality furniture and friendly and helpful service. Will buy from again

I have been a customer of Simon’s for years. Even today I am stopping in to purchase a mattress and frame. It is disappointing to see complaints on this business. I have never had a bad experience. Very much the opposite. There have even been times when because of health issues at home or emergency at home items have been needed immediately and I was accommodated immediately. Our large families have all been more than satisfied with our purchases and experiences! Keep up the good work! I

I love all the new furniture we bought from Simone Furniture. We did have an issue with our swivel rocker, but the repair man from Simone’s came out and fixed it quickly. He is very knowledgable and super courteous! Their service department is wonderful! So if you shop for furniture at Simone’s keep in mind, if you have a problem they are quick to fix it. A company that backs up it’s merchandise is hard to find these days.

Anyone can agree buying a mattress is not an easy process, and it is hard to know if you are getting a good deal. My current mattress was spent so I went in, negotiated and was told the new mattress could be picked up the next day (Thursday).
That next morning I received a call and was told the warehouse workers would not be in Thursday or Friday. I ended up having to wait until Monday to get the new mattress. Spending $ 500+ and having to wait 4 to 5 days did not satisfy me.
Probably will not return to Simon’s because I have experienced better service at other similar business’ in the past.

My husband and I were looking for an oversized leather ottoman. We found one that we liked and wanted to purchase it however we were not sure if it would match our sofa. When we asked about the return policy… which basically would be an hour turnaround if we did return it. The salesman told us there would be a 20% restocking fee. The woman in the office was rude and snapped when we tried to ask any questions. The customer service reviews are all bad on Unilocal… I guess we should have listened to the other reviewers. With so many options for furniture stores, Simons will never be a choice for us.

Responding to Jared Simon — I never heard a word after my sofa was delivered in pieces. The delivery men saw how fast the couch came part — it was sheer laziness that they didn’t want to spend the 10 minutes it would take to put it back together.
It wasn’t the $ 69 that made me upset about this — one could argue that’s a fair rate even for just the delivery of the furniture without setting it up. But the salesperson did convince me to buy more than I originally had intended — and my main reason for doing this was that the salesperson had showed me how convenient and cost effective it would be to have one company delivering and setting up everything even if I had to pay a little more for the coffee table.

There are many places to go for outstanding customer service — competitive pricing and quality merchandise — THIS IS NOT ONE OF THEM — don’t even bother — if no stars and just the option to write a review was available i would’ve chose that —

We had a great experience with Simon’s furniture. I had been looking forever for a leather sofa to replace an extremely heavy (beautiful in it’s day but worn out) Thomasville sleeper sofa we had had for many years. I finally decided upon a certain style BY leather sofa and called everywhere in New England trying to find it on someone’s floor. No one had it. I cannot remember the kind and helpful saleswoman’s name who helped us but she told me on the phone that she thought they had it but it had been taken to the warehouse for a sale. She said she would check and call me back, which she did right away and yes, they had it. The ONLY place within 200 miles to do so. We drove down the following day and she took us to the warehouse to show us the sofa. She was patient and answered every question– and if she didn’t know the answer, she looked it up. She was very patient and exerted no pressure whatsoever. We did purchase the sofa and Simon’s delivered it within 2 days– taking our old sofa (as I said, extremely heavy!) with no problems. We are planning now to purchase 3 living room chairs and will definitely start with going to Simon’s and finding the saleswoman who was so kind and helpful.

I love Simon’s Furniture. I’ve bought many pieces of furniture from this store along with many appliances. Every purchase has been great with no problems. I’m a real estate broker with RE/​MAX in Franklin and my subdivisions have Simon Furniture on their list of suppliers for appliances. I’ve been shopping at Simon’s for decades and will continue to promote them.

I purchased a ekornes stressless chair about 6 months ago. I made a mistake by not purchasing this chair in leather because the fabric already looks worn. The chair broke a couple of months age. The repairman said it was not put together properly and fixed it. He also ordered a plastic ring because the chair was not turning the way it was supposed to. Also the chair sits very low and they did not tell me I purchased it that I could get a ring so the chair sits higher which it is how it is offered now. I spent almost $ 2,000 for a chair that is clearly not worth the price. Buyer beware !!!

Horrible furniture… High prices… Not recommended