Extended Stay America – Fort Worth – City View

I don’t usually write reviews, but I had to for this dump of a place after I stayed here…
Except for one gentleman, the staff was terrible. They do not care about their guests. They would rather assist their friends that are loitering in the lobby than actual paying customers.
Why a poor review?
I reserved a room over the phone, which took 20 mins. When I got to the hotel, they didn’t have my reservation and had to spend another 20 mins giving the same info I gave on the phone. Unfortunately, they locked me into a 7 day stay that I couldn’t get out of once I realized the mistake I had made… staying at this terrible hotel.
The lobby, floors and hallways were dirty.
There are bugs in the bed linens — I got a rash on my skin. My dog had to go to the vet after staying here two weeks and her fur started falling out.
My car was broken into.
My credit card was charged without my authorization and the lady that charged me had another employee call to let me know they had charged my card — A DAY LATER and without further explanation. I am currently disputing this charge with my credit card company.
It is supposedly a non-​smoking hotel, that reeks of cigarette smoke all day and marijuana late at night.
The staff was terrible and non-​attentive (except for one employee who was actually trying)
The vibe around the whole area is sketchy… (did I mention that my car and another were broken into??)
The «breakfast» is a granola bar and a dixie cup of crappy coffee.
The «wifi» is slower than a dinosaur stuck in a tar pit, so heads up about their «free wifi»
Do not stay here. The rates are high, the place is dirty and unsafe and the staff could care less about your needs/​comfort.
I won’t ever stay at another Extended Stay America again.

Best customer service experience ever.
I’d spent twelve hours on the road and then had a terrible experience at another hotel, when I came to this place in the wee morning hours.
Eric, the night manager, asked me what sort of room I wanted and I said «Quiet. That’s all I care about at this point. A quiet room» and told him that I’d just left a hotel around the corner because it was too noisy to sleep.
I was distraught, disheveled and dog-​tired and evidently Eric could tell. He immediately told me that I could have a quiet room and a late check-​out time so that I could get my rest.
He also said that he would everything in his power to make sure I had a good experience — that I was just to let him know what I needed. I didn’t need much by this point, other than a room, but he shared his bottled water with me and a few friendly words and a smile.
The room was fine. It was satisfactory in every respect and it was QUIET.
What stands out about this experience is that because of Eric, I was able to feel safe, comfortable and relaxed. «You must be a father», I commented, and, unsurprisingly, he is.
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East Coast Girl Reads Unilocal Review Aloud Instead of Going to NYC for the Evening:

Probably the filthiest hotel I’ve been in. Dirtier than the Chun Ju Tourist hotel in S. Korea that I was in.
It looks like a place a homeless person would use each night.
Worse, we paid and reserved a room but when we went to check in we were informed our room was taken and that it was first come first served. I guess my definition of reserved is different from Extended Stay’s.