Firestone Complete Auto Care

Many car shops give a feeling you are getting screwed, but this place I feel shoots straight. The repairs are done well and on time.
One experience, they told me to go to the store where I bought my tires to use the road hazard warranty. That was the best outcome for me. That builds my trust in the shop and keeps me a consistent customer.

Called to set an appointment for an alignment and was told you can’t set an appointment on the weekends. Funny that I call the next location on my list and was able to set an appointment with no issue. Who likes being lied to? Not me… Avoid like the plague!

About 10:00 a.m. on a Tuesday, My car’s heater stopped working, smelled funny and then started smoking on the way to Firestone. They diagnosed it, went out of their way to get me home, and had it fixed by 5:00! Thank you! I went off a recommendation of the people whose home we just purchased. So glad I did!

Best staff and service at this Firestone location. Toby and team always do a great job on my vehicles. The waiting room has free wi-​fi and the Firestone mobile app has coupons and specials.

LOVE LOVE LOVE this Firestone! The guys are so great and always on time! Toby the sales manager is GREAT! Service work is always perfect! We drive almost 40 minutes just because we trust them so much and wouldn’t think about going anywhere else! Take your car here and let them take care of you!

The service here is inconsistent and certain staff members have a huge lack of integrity. My family and I have been coming to them for years and when I took my car in to be looked at because it was making strange noises and running weird I simply asked them to take a look at it and call me to let me know way repairs need to be made. They called stating that absolutely nothing was wrong with my car, yet when I arrived another employee told me that I needed to fix something in regards to my power steering. Upon my return home however my car started to act funny and could not pick up speed at all with a service light blinking. Something that obviously had nothing to do with my power steering. Either they didn’t look it over like I asked or the employee that called and said nothing was wrong was careless.
My family and I are taking are auto related business somewhere else. It’s apparent these gentlemen don’t care enough to show good customer service.

These guys are great. Always on time and prices are fair. I’ve brought my car and my wife’s car for regular service and tires. Like any repair shop, it’s best to call ahead. I give them 5 stars.

The staff at this Firestone are great! Had a company car that needed some tires and other items and they went above and beyond in making this an easy fix. The building was clean and when they told me it would be done at 5:30, I got the call at 5:15 saying it was ready. Great service and prices!

Avoid! Poor customer service — the guy that (I believe) owns the place literally has a frown on his face. Unreasonable prices. Very apparent unwillingness to cover services previously purchased under «lifetime» warranty.
I have been going to this place off and on for the last 10 years and have seen the quality and service go down over this period. Even though I live 5 minutes down the road from them, I have now started going to other stores that are much further away.

Do NOT get inspection here. 1 hour wait to tell you that you fail to needing new tires. This place is worthless!!! I should have listened to husband… tire place trying to sell tires! And one guy says one thing then another guy says something different!

First off, you ask for trouble when you take your car to get inspected at a place that does repairs. Do yourself a favor and go to those places that ONLY do state inspections. You’ll have much less hassle that way.
Anyways, I’ll keep this review brief by not explaining how my wife and I ended up here. We just did. The car failed to pass inspection because of, what they said, were bald tires in the front. We knew we were close, but were hoping to push it to the new year. The guy up front (older guy with glasses) was very nice and apologized profusely for the car not passing. He made his pitch about how much new tires would cost through them but did not push. Before we left, he told us, just get new tires put on, come back with the receipt and inspection paper and all they will need to do is look at that paperwork, look at the new tires and then give us a new sticker. Simple, right?
We get new tires put on a few days later at somewhere else, take the car back about a week and a half later (within the 15 day limit) and mention to the guy working there what the last guy told us. He tells us, «oh no, we need to hook the car back and reinspect it and everything». Which means we have to wait over an hour for them to do what they just did less than two weeks ago. Seriously? Did you want to find something new so you could try and sell us something? Fortunately, they did not find anything new.
Once again, if you want your car inspected, take it to a place that does only that. Will never go back to this place.

I have always taken our cars to our Firestone in Flower Mound, TX. I trust their Advisors and Technicians and as my kids go off to College I send them to Firestones in their College towns.
Thanks FM Firestone!

We have used this store for years as they are right around the corner from my home and over the years have cut them some slack knowing a big part of their job is to upsell but jeez– I am DONE. A couple of weeks ago I took one of our cars in to rotate the tires when they broke off a stud on my vehicle before asking me to pay $ 70 to repair it! Now mind you, THEY are the only store I have had touching that vehicle so if that stud broke, it is THEIR fault for over-​torquing the nut.
Yesterday my wife took in her car with a suspected hole in a tire. The «technician» started to say okay, no problem, then said, I can’t «see» a hole and then went on to say the INSIDE of the tire is probably shot. Apparently he thinks women are stoopid. We will never go back in that store unless one of my warranted tires needs to be replaced.
Last year they failed one of our vehicles for safety reasons stating the pinhole leak in our PS system was dangerous. After going to CHRISTIAN BROTHERS, no problem. Passed inspection and strangely, there was no hole in the PS. There are many choices out there…

Always had good luck with this facility and will buy my tires here every time. Also referred others here and heard same from them.

Honest, respectful, and above all helpful! This is a company we are happy to do business with and refer friends to often.

I know that service or opinions of service can vary from person to person but I can tell you that my experience with this Firestone Service Center was truly impressive.
After visiting Discount Tire in Oak Cliff, and being told that four tires for my roommate’s Eclipse would run near $ 700, we contacted Firestone Service Center. We spoke to Bal and he hooked her up with some 50,000 mile tires for WAY less than the quote at Disount Tire.
He even squeezed her car in and out in a couple of hours on a peak Saturday! We are sold on this place. Check them out and ask for Bal. They have our business!

Told me my brakes were «almost dangerously worn» but could fix them for around $ 150. I had had them replaced at the dealer 12,000 miles before. Just to be sure, when I got home I took off the wheels. There was far more than the 3 mm left on the brake pads and the rotors were well within spec. Just to be sure, I took the car to the dealer and asked them to take a look. They said the brakes were in perfect shape.