Joseph A Banks

Walked in yesterday looking for some pockets. Found a very small selection at a price point that at $ 40.00 was unbelievable. Way funky colors. Seemed like a China Christmas at wally world. This company is so different from the west coast to east. I left unhappy and felt I was just the wrong type of client for this store. So tacky. So purple. So out dated.

Terrible service. I’ll never step foot in this location again. I walked in on Saturday 31 Oct and no one greeted me. I was on my motorcycle and dressed in leather like a biker. Unfortunately, the employees in there regarded my look as my intelligence level. They both had the audacity to look up at me, make eye contact and look away without so much as a simple hello. I walked the store for a few minutes just to see if any employee would offer a greeting and assistance and none did. The employees made me feel as if I have entered into an establishment that was well beyond my class level. They looked down on me because of my garb without any indication of my character or purpose there. I am an avid Jos A Banks shopper and unfortunately, the poor quality of customer service at this newly opened location reflects terrible on the corporation as a whole. The gentleman at the register was an older black gentleman in a bow tie and there was an older black woman in there working also.
Poor, poor, poor service. I will forever take my business to another corporation who appreciates potential customers and won’t judge them for them on the garments they are wearing but rather the content of their character.