Embassy Suites by Hilton

This is the nicest conference facility in Fayetteville. Our organization tried to schedule our annual conference here. Management on three levels didn’t return calls, or emails but promised us face to face that they would work with us to give us the best price possible then they never followed through. When we finally got through to corporate to ask for the numbers promised, we were met with ridiculously high costs for a banquet ($ 8k for 40 elderly widows of Service Members working with a fixed income). The entire cost for a room for one evening and a luncheon, conference, and banquet was over ten thousand dollars! They effectively out priced us which is what seems to be the intent. They decided they didn’t want to host us so they priced us at an impossibly high price point. Well done Embassy Suites! In a community that relies heavily on the military, they don’t seem to want to respect their business or sacrifice.

We have been here over two weeks. If you are military stay at the Marriott. The front desk are so rude, no customer service. The washer and dryer ruined our clothes and housekeeping is so unpredictable on top of the whole hotel being overpriced. Save yourself a headache and cash.

If I could give a negative star I would. For 3 days I tried to make a reservation and was promised a call back. No one ever called back. I even left a message for a general manager who never returned my call. Terrible customer service. Will never recommend to anyone.

One of the best and most cleanly hotels I have stayed at. Paid $ 129 for King Bed room which included 4 complimentary drinks and breakfast. The complimentary breakfast included a omelet station/​menu or buffet option (both included in price). The cleanliness of the hotel was immaculate. This is coming from someone both OCD and high maintenance when it comes to hotels.
I had an issue with my key card not working. Alvin went out of his way ensuring everything maintenance wise was okay (like making sure my issue wasn’t the door). It ended up just being a key problem. Alvin and Jeff took great care of me, resolving the issue in a timely manor.
My husband and I will definitely be back!

Update– tried to give this hotel another shot while traveling through the area. Like I said in my earlier review, the front desk is not trained. They will tell you they are not. Had a billing issue, they told me and a business associate it was taken care of, it was not.
Another call to Hilton.
Good luck at this hotel. Never seen anything like it.
The hotel itself is very nice, especially given the area. There are not very many good choices.
Like many of the reviews mention the nightly reception is skimpy. It has trended downward since they opened. The breakfast is still good.
The management of this hotel is the worst I have ever seen at any Hilton property. Hilton needs to take notice. From the reception desk to general manager, I question the education level, and knowledge of the hospitality industry. Clearly the general manager is someone’s friend in need of a job. Speech should be something you look for in a job candidate. Can someone understand you, can you be articulate? The answer here is no. The general manager can’t speak English. Not to mention be articulate and appreciative of his guests. He clearly does not care.
The other reviews mentioned getting call backs from the general manager when one was requested. I can tell you, don’t waste your time. You will not get it. The only way to get any help is to call Hilton corporate. And even then, they will tell you, the general a manger is not willing to help. Hilton did step up and take care of my issue. The hotel did not.
If you are looking for a nice one night stay where your interactions will be slim to none with hotel staff or management, chances are you will do alright here. However, if there is an issue, be prepared to call Hilton corporate to get it resolved. The general manager does not care or even know how to begin to handle issues.
Good luck.

It’s new and it’s clean. The hot and cold breakfast is good – especially as it’s included in your stay. Happy hour is complimentary too so how can one complain? We had a suite. Our stay was comfortable and quiet. The foyer area is modern and spacious. There’s an enclosed pool too open til 11pm. Nice for the kiddos. Overall, it was a pleasant stay after a long car trip. We had to drive through a not pretty part of town, past 3 «gentlemens clubs» so I was quite relieved when the hotel was as welcoming as it was.

This Embassy was a nice surprise! Embassy’s can be a hit or miss for me. I chose this one based on the reviews. We had points to use, and I wanted to choose wisely. The service was excellent from the moment we checked-​in. The manager’s reception was nicer than any other’s I have tried. They had nice beer on tap, decent wine, and well drinks. My kids wanted to hit the pool after dinner. They had the pool to themselves. It was clean and nicely taken care of. They had a great time. The gym had a nice selection of equipment and well maintained. Our room was a 2 room suite. 2 queen beds and a pull out sofa. Plenty of room for our family. The bathroom was huge and clean. The beds were very comfortable and our room was quiet (top floor away from elevator). We really enjoyed our stay and would recommend this hotel.

As I write this, there are 28 reviews and they all bathe this hotel in awesome. I refuse to say «awesome sauce» because that’s just a stupid phrase. But it applies.
Where do I begin? It’s the most amazing hotel I’ve ever visited in the United States. I’m sure there are better, and I probably need to travel the country more, but I can’t say enough how much they impressed me. Maybe the 100 percent health inspection rating should clue you into how hard these guys rock. I’ve never seen a perfect score before. Anywhere.
I went there on a business trip. If I was paying for the stay, I’d have been at a cheaper hotel. But I’m lucky because the company fit the bill.
The room was a suite, of course, with plasma TV in the living room, a kitchenette, and the world’s most comfortable bed. Also, there was a plasma TV in the bedroom too, in case you’re just that metal for lying down during «Shark Tank.» And while I’m talking about the bedroom, let’s address the whirlpool tub just six feet from the bed. That’s balling, right there.
The floor was so clean and pretty, I could’ve eaten spaghetti of it. Not that that’s my thing, but if I was into that, Embassy Suites would’ve been food fetish city.
Spacious lobby and ample parking, with a Starbucks and a bar. However you roll, you can get your drink on. But my favorite part was the shower. I just love overhead showers. The way the water cascades over you like a waterfall is an experience not often provided during hotel stays. The only other time I had such a luxurious shower was in Bath, England. The name is just a coincidence.
Don’t even dally. If you’ve got the cash, move your ass. This might be my favorite U.S. hotel.

This place is pretty sweet. I’m staying for a few weeks of work and it was recommended to me. Awesome free breakfast, indoor pool, free snacks and two free drinks per night from 530 – 730, and nice stylish suites. The gym is small and mostly cardio but otherwise nice. Management is very receptive so make sure to be vocal of your needs. All of the staff is friendly so enjoy your stay.

Excellent hotel that greatly exceeded our expectations. Friendly staff and extremely clean room. We have zero complaints regarding this hotel and would stay here again without hesitation.

Great room on the premium floor, love complementary cocktail hour and breakfast! All of my interactions with the staff were very polite and the whole hotel was very modern, clean and new.

This Embassy Suites is very new and clean, located in the central shopping area of Fayetteville and pretty close to everything.
There are great sitting areas both inside the hotel and outside. The only thing that wasn’t good about the hotel was the cleaning staff. They came into our room, emptied the trash and left all the trash pails next to the room entrance, as well as removing the dirty towels but not replacing them with fresh clean towels! Who does that!!! They did not make the bed, replace the coffee or coffee cup, did not take the other glasses and plates we used or the trash from our dinner that we had set aside but didn’t want to put into the trash can because it would have made a huge mess since there wasn’t a bag in it. When we went to leave for a few hours we asked for more fresh towels and explained our room wasn’t completely serviced, the lady at the front desk sort of smiled/​giggled and said «okay» I took that to mean when we got back that night it would be cleaned but that was a mistake. They did bring towels at least.

This is our second time at this location as we stop through on our way home. This hotel is great, but the shower heads in the rooms. I mean really embassy. This shower head is a simple drop down spout from the ceiling. Not everyone washes there here everyday. This was so o ooo sooo uncomfortable. You have to run across the water to get wet in the shower because it comes straight down and not on a tilt. Embassy need to work on those shower heads in this hotel. The hotel itself is great, but if I can’t take a decent shower, then I will have to stay at another hotel.

Second time here and not much better! Beautiful hotel but hotel staff front entry point to restaurant service mediocre at best. waited 20 minutes while the inexperienced hotel agent clicked on the computer figuring out how to check me in. This hotel staff desperately needs better training. Cleanliness is great.

Awesome place to stay! We went there in August 2015. Nice rooms and free breakfast. I would stay here again and would recommend this place to everybody.

This hotel is beautiful and brand new! The rooms are beautiful and clean, and the best part? You don’t hear anything! So quiet.
You get free breakfast and it is average. Better than most hotels, as it boasts a fresh «make it your way» omelet station. Their wait staff is very friendly. You also get two free drink cards per person, per night. The bar and lobby lounge is beautiful. They also have a free snack station during happy hour with hummus, pretzels, fruits and veggies.
The staff is courteous and professional. I really would recommend this hotel.

I was disappointed in this Embassy Suites & that rarely happens. Upon arrival they inform us they have their nightly reception… for 2 drinks… first time I’ve experienced this 2 drink policy but they tell us it’s a state law so okay. We get to our room… it’s a room, not a two room suite that we’ve always had at every Embassy Suites we’ve stayed at all across the U.S.. Then we found a pile of wet, dirty towels in the sink. This morning the gym was adequate but the TV on all the treadmills were not working. Plenty of water but no cups. On the plus side all the staff were very friendly & helpful. This is something we DO always experience at Embassy Suites. Our next stop is Embassy Suites in Baltimore & I’m expecting a much better experience.

I am really impressed with this hotel. The location is convenient to shopping, dining and a movie theater. The staff was friendly and helpful each time I encountered them. The breakfast is great and some items are cooked to order. The lobby is nice and the room was clean and updated. I will stay here again when in the area. The only thing that could be improved upon would be the pool. It’s a nice pool but since it’s indoors it gets hot inside the area and it’s not a very large pool.

We were traveling on I-​95 and found this Hotel on Unilocal.It is about 15 minutes off the highway but so worth it. We booked it while we were driving and they were quick and helpful. It was very clean and we loved our stay. We usually do not eat breakfast when a free one is offered but we are so glad we did. There were pancakes, French toast, eggs and omelets to order. The coffee was surprisingly good. Over all a fantastic stay. The only complaint I have is that though the wifi is free you are only allowed to hook up two devices, which left some devices with no wifi.

I stayed here recently for business. This is without a doubt, the nicest hotel in Fayetteville from a facilities standpoint. It is well laid out, nicely decorated, and spotless.
The staff was friendly and helpful. Check-​in was a breeze.
The free cooked to order breakfast was better than expected.
The only complaint that I have is their advertised «Manager’s reception» each evening. This consisted of a couple of drink tickets, chips and pretzels. Pretty much what you’d get in an economy airline seat! Very disappointing.