Norman’s Dry Cleaners & Laundry

Ruined my coat and then wouldn’t take any responsibility. I took in a raincoat I’ve had for about 2 years. Showed the person at the counter the inside tag with the dry cleaning specifications. I got the coat back, and they had melted the interfacing (for those of you who don’t know, the lining of the coat that helps it to keep its shape) to the coat, making bubbles in the fabric and creating a shine on the surface. I spoke with the manager several times. Bottom line is, she told me the interfacing was «too old» (in a 2-​year old coat) and that she had some paperwork «somewhere» that explained that melting was a risk, and therefore they weren’t responsible. I told her no one advised me there was a risk when I dropped off the coat, and she said «well, we can’t tell EVERYBODY.» Also, they didn’t even offer to refund the $ 20+ that I paid to have them ruin my raincoat.
Astounding.
So Norman’s didn’t offer me one cent for my raincoat that was in slightly dirty but otherwise excellent condition that they melted. They did, however, settle with me just before I was about to file a lawsuit. By the way, Norman’s, if you would have just worked with me at the beginning instead of being absolute a**es about the situation, I would have settled for a lot less. ;)

I found this place to be a bit pricier than I was expecting — that being said, I’ve never been to another dry cleaner, so I have no idea what dry cleaning realistically costs.
My clothes came back clean and in the same condition that I brought them in as, what more could you ask from a dry cleaner? They advertise that they have a totally green cleaning process, and while I’m not sure what that all entails and how much better it is than traditional dry cleaning, I appreciate the effort.

I wanted to like Norman’s because their location is so convenient! The first couple experiences were great but this last time, they ruined my favorite blazer. When I took it out of the bag it had the most overwhelming chemical and mold smell. I hung it outside for a couple days but the smell was still noticeable from a few feet away. When I took it back in they acknowledged they were having problems with their machines and would redo for free (they whole store smells overwhelmingly like mold/​chemicals!) When I picked it up, no change in smell. It’s ruined. I won’t be going back.

This is by far the worse dry cleaner I’ve ever been to. I had to explain to them several times no crease and I got my clothes back and they all had a crease.

They charged me for a double de-​lint and when I got my coat back it was still covered in dog hair and it had little white hair fibers all over it. I talked to the person at the desk and she said «we don’t sit there and pick every little thing off of it» never going there again

I give them 5 thumbs up! I bring my cleaning in everytime I am in town. And they always get my specific requests done right. Its not the owner that runs the business its the manager and if there has been a concern she has personally called me to discuss. She has always been very reasonable and trust worthy and stands behind her work. I recomend this place to all the locals.
I did have to call for directions to their new location, I dont think Unilocal is updated. But their new location is in the Burre Center shopping center. Quicker for me since its a shorter distance off freeway.

Great dry cleaners, had no problems with my dress shirt and pants, usually a week wait there but got it done 2 days before that, a couple small wrinkles in shirt still left but in the difficult spots, highly recommend them

I originally had minor issues with my cleaning and then an issue with one manager. After being very aggravated by that manager, I spoke to the owner and he was very pleasant to deal with as were all his other employees with the exception of that manager. He had the minor issues with my dry cleaning quickly fixed and said he would speak to the manager that was an issue.
With everything now taken care of and the second cleaning and pressing of my shirts done well, I am more than willing to suggest this establishment to anyone in the Arcata/​Eureka area that needs to have things dry cleaned. Minor mistakes are made by all people at times and the willingness to fix them is always important. I will return to Norman’s for any future dry cleaning needs.

I had my wedding dress and my husband’s suit dry cleaned here. I arrived on a Friday afternoon right before closing and there was only one girl that was staffing, but she was completely nice and helpful. The dry cleaning only took a few days and it looks great. She even cut me a deal since my wedding dress is tea length and not very big (their wedding dress price usually reflects huge ballgowns with giant trains and the like). The owner also wrote me a nice note thanking me for trusting him with my wedding dress.
I also like that it’s probably the least toxic dry cleaning available in Humboldt. It didn’t have a funky smell, but there was a bit of a grass (?) stain on my husband’s pants that didn’t come out.
I don’t dry clean very often, but I’d go to them again.