Big O Tire Stores

I have been a long time Big O customer but will not be returning to the Estes Big O. I went in to do my seasonal change from summer to winter tires. This Big O in the last year had a for sale sign out and seems to have a change in management. I dropped my car off when they opened (I am in walking distance). The car was not «ready» to pick up until late afternoon and I was told they had broken a stud on the wheel when changing the tire and it would need to be replaced but they did not have time to do it. They told me to bring the car back which I did on opening the next day. I asked them if they could have the repair done by 11:00 or if I needed to stay to keep the car in line. They said I could leave and come back. The car was not ready at 11:00, they had bumped it. They finally had the car ready just before they closed and charged me $ 60 for labor plus parts. No apology for the delay or having my car for two days for s simple tire change or for their employee who had over torched the stud during the process.
This happened last October but I didn’t post until today. The service still bothers me and today I am at the Big O in Longmont who just did my spring tire change in a half hour. What a difference in time and service.

Always incredible service, honest and friendly. Most importantly they are affordable and go above and beyond every time I’ve been in-​even without an appointment.

My wife and I went hiking at the Twin Peaks area about 6 miles outside of Estes Park and we got a flat tire. We managed to find this Big o Tires store on our iPhone and made the rickety, slow drive down just in the knick of time. Apparently, if we had driven any further, our vehicle’s alignment could have been severely incapacitated. The service was very friendly and professional, they were able to service the vehicle immediately, and they made recommendations on which tires we should purchase. Within 30 minutes they had the new tires on, and our flat tire experience was over!

I was visiting from out of town and had borrowed my parents’ truck. This place did an oil change on it, but had a problem printing the service receipt. I told them I really didn’t need it. However, when my parents requested the receipt 3 months later, I called Big O and they mailed it to me! Thanks!