Wireless Works

These people held me hostage when I tried to change providers. Wouldn’t give me my act number till I paid 900 dollars early termination. I have been with them since inception and they totally screwed me

I have been a customer of Wireless Works for well over a decade. I have always received great service. There is rarely any wait to talk to someone that can help you and if there is ever a wait, I don’t think I’ve ever waited more than 10 minutes. That sure beats waiting at any corporate phone store for 30 — 45 minutes or having to make an appointment days in advance. They have very good deals phones and data plans plus knowledgeable, friendly people. Go talk to them (and if Kelsey is there, she knows her stuff)! Working with them means you’re supporting a great local business that has been in Encinitas for several decades.

The service is personalized and efficient. No waiting in lines. Any time that I have a problem (usually my lack of tech knowledge), they solve it for me. The cost is very fair. I can’t recommend Wireless Works enough to those of you who are paying too much and unhappy with your current provider. PS — Kelsey Strauch rocks!

I’ve been a customer here for over 10 years and I don’t see myself switching. No need to. The customer service has always been stellar. Today we went in to renew our plan and get three updated iphones. I called this morning to see if the model I wanted was in stock. The tech, Kelsey, helped me. She was amazing. She didn’t have what I wanted in stock but said she would call me back after she spoke to the vendor about getting the phones. Within 10 minutes she called me back and said she would have them in today for me.
We went in about an hour before closing. Kelsey was waiting for us and already had the phones out and installed the screen protectors. She backed up our old phones and transferred the info to the new ones. There was a problem with one of the phones and she said she could drive to the vendor to get a different one so we could still get it before we left. We went to eat, and when we got back, Kelsey had the new phone and was finishing activating it and transferring the data. It was past closing time but Kelsey made sure we had everything we needed before we left. Now that’s EXCELLENT customer service.
In the past I’ve had phones personally delivered or mailed to me within a day or two. The personal service cannot be beat. Plus the plan pricing is competitive.
Really great company!

I have a wifi device. They upgraded my device from the old version with no charge. I am always happy with their customer service. Thank you Ryan for helping me with a billing discrepancy.

I just bought a Samsung S5 from Wireless Works and love it! The staff at this store understands what great customer service is all about! They transferred everything over from my old I Phone 4s and spent lots of time with me after the sale to answer questions I had about how the new phone worked. They have provided my cell phone service for over 10 years and they are always happy to answer technical questions when I drop in from time to time. Keep up the good work!

I have been with this company for a few years. I continually receive excellent service.
They are knowledgeable and work extra to get me out of a bind– lost phone, stolen phone, damaged phone, and new phone set up. I appreciate their service. You will too!

We have been with this company for many, many years. It’s a family owned company with great service. Matt is extremely knowledgeable and very helpful. Just a great company.

I have been using Wireless Works for a few years now, they have always been very helpful in upgrading and transforming to a new phone, which is always a pain. David has made it relatively pain free, making sure my contacts all transfer. Paula has a nice system to text me when my payment is due, and I just email back to charge my card on file. Saves me time and I appreciate the personalized attention. We keep upgrading with a new two year contract, so we must be happy customers!

Wireless Works has been my cell phone company since 1986. I love these guys. They have always treated me well. Our family of four has been loyal since the beginning.
If you want to be treated well, use Wireless Works. The family owned business has always provided us with consideration and personal attention. When we got our smartphones, they spent a lot of time helping us select them, and then learn how to use them. They are always happy to answer questions and take care of customers.

Great company, great service, and I saved some money over going straight to Verizon. They will take care of you. 5 Stars.

Pretty good customer service. I am a long time customer.
I have been with them for years.
They do what they can to keep me happy. I almost went to verizonstore to get a smart phone but decided to stay loyal.

Been a customer for years.
I just bought a new smart phone from them. Such great service from them. Kenny was amazing, extremely knowlegable and very accomodating.
Thank you!
Judy Schultz

Wish I had believed these horrible reviews — be warned, this place is pretty bad.
Worst customer service ever. I’ll leave it at that.

I have been a customer for approximately 12 years since the company was San Diego Wireless and I would never go elsewhere for my cell phone needs. Everyone that works there has gone above and beyond to meet my expectations. When I purchase a new phone or need to make changes, Danielle has always helped me make the right choices and she provides the best service for my needs. When I need tech support, both Matt and Anna are the BEST. They go ABOVE and BEYOND to accommodate me and to solve my problems!!! I feel like I am an important customer and feel like I am part of the family. When I have billing issues, Paula is always there for me to answer any and all questions I have. I have a Verizon phone and I would never go to the Verizon store where you are treated like just a number and not a customer. I can’t say enough about Wireless Works, from management to the employees. THEY ARE ALL THE BEST!!! I have never had any issues that the staff can’t resolve. There has NEVER been a time that I walked out of that store feeling unhappy or that I was not pleased with their service. I highly recommend Wireless Works for all your cellphone needs.
I want to extend my deepest gratitude for the professional service that is extended to me every time I walk into Wireless Works. Matt, Anna, Daniella, Ken and everyone that works there, you are truly exceptional people. YOU ARE THE BEST!!!

When it comes to honest advice I can trust Paul at Wireless Works. He saved my company an outrageous amount of money on our verizon wireless plan simpy by analyzing our bill. Additionally, when one of our technicians’ phone broke, we had a temporary phone up and running in minutes. Why would you want to be a number, when you can pick up the phone and call Wireless Works and get amazing service and great pricing. Thank you again!

I am very pleased with my Wireless Works service, coverage and savings! It is just like my regular Verizon account was, but CHEAPER! It has also saved my family members money when they switched, too! I highly recommend this service!

We have had our account with Wireless Works for almost 25 years with the same owner. They are helpful and interested in making sure your communication needs are handled. Real pros and a great resource to have.

A faithful customer for over 7 years. I’m always treated with the best customer care as if I was a family member. Everyone who works there always go the extra mile and takes all the time they have to make sure that all my wireless needs are taking care of. I was just recommended the droid razor max, wow it is a great phone!!! Ask for Anna or Ken. You can trust you will be treated with the best customer service and not treated like you are just another number but someone who is important. I’m truly appreciative and greatful for all your help with finding me the best solutions for my wireless needs. Thank you to everyone at Wireless Works for your time! You’re all so great at what you do, Paulette Povar

I have been a customer for over15 years and they have always taken great care of my family and me. We have changed plans, added and subtracted phones, and shopped for accessories — and the staff has always given us great phone recommendations based on our lifestyles (such as phones that can withstand a dunking when we’re out kayaking — thanks for pointing me toward that Casio smart phone, Thomas!)