AT&T

Always seems to take 30 – 40 minutes to get someone to help you. Came in just to get a question answered and left after half an hour without any help

Getting my cell phone activated finally at the encinitas att. Thank you for the prompt service, and friendly service. Jorge and –_​_​_​_​_​are really very knowledgeable and provide great coustmer service. I would defenitly recommend att to family frie ds and co workers. Thank you for making the switch so easy.

Absolute worst customer experience.
First off need your name and number, what is this the gestapo? Papers please!!!
I came to pick up a modem that Vista had them hold for me for the third one I’m replacing since they last about 90 days past warranty. Well it’s about a 25 minute wait, just to pick up the hardware I’ve got to wait for all these people to hem and haw about what plan and equipment they want.

I tried. Really.
But this ATT wireless location is at best «meh».
Let me explain.
There are jems like Rainey who really knows her stuff. But jems can’t do it alone. Without a somewhat enlightened management team, great people like Rainey move to greener pastures.
And I guess that’s the moral here. Unless everyone is committed to great customer service, the customer service will always be a crap shoot. Good sometimes, awful a lot of the time. Look at the reviews.
My advice?
If you MUST go to this location, ask for Rainey.
If she’s not working, AVOID THIS LOCATION
ATT is a great company. Its this location that’s not great.
Avoid it

Excellent service! Recently I made the switch from an iPhone to a Galaxy. I am not tech savvy and needed help to do the switch. Rainie took care of the switch from beginning to end making sure that all of my contacts, calender, notes, photos and videos were transferred. Because I first arrived at AT&T around 6pm this turned into a two day process. Even before I arrived for day two, Rainie called me to touch base and coordinate our schedules so that she could be available to help me. Rainie is a knowledgeable and patient person who excels at customer service. AT&T and the Encinitas area are lucky to have her!

Everyone complains about their wireless carrier and the customer service. I have been to this location for a number of apple products and every time has been great. I find it best to plan to do something else in the area while you wait.

Great service and no lines! We went to get my daughter her new iPhone and the salesperson was great. He was helpful and really nice. We usually have to wait for over an hour for help at the location nearest to our house. This was so much better. Will be back if we need anymore phones.

Went back with my husband since he needs to come in person to add me and to get a new phone. We have 2 small children with us and the sales person starts writing down my options. I stop him and say. I am going to buy the phone straight out– no monthly payments. He still proceeds to write everything down! I felt like I was in a used car lot!

The guys here are super nice. I came in the other day to take care of a simple task and I was out within 5 minutes.
Nothing really special about this location, except parking can be kind of hard to find because it’s in the same center as wal-​mart and there’s a starbucks nearby which makes the prefect combo for no parking!

Do not believe what the AT & T salesperson tells you about the «great deals» they offer for U VERSE. We never had the service be installed and yet they keep billing us for services. We are getting collection calls… each person we dealt with has given us assurances that the «system» shows it was never installed and the next billing cycle will end with a zero balance.
We will NEVER try to use their services again. We have had phone service with them for over 10 years and this is what they try to do for us. No breaks. U VERSE IS A RIP OFF and they don’t resolve anything. Over four hours of our lives spent on senseless calls that we can’t get back.
For some reason the current representative, who is the third one we have spoken with since the initial day of installation can’t understand why we can’t accept her assurance that it is really handled now and the phone calls will stop.

Believe nothing you’re told and only half of what you see. Even having something in writing has me spending hours trying to resolve.
I left my company and needed to transfer the phone immediately. Before I could add it to my wife’s acct. I created a new one, I was told my bill would only be a few dollars for the single day use. I received a bill for $ 54– and they’re telling me they did not waive the initiation fee and the staff used 27mb of data to transfer my data to the new service. I’m starting to hate AT&T more than Verizon which isn’t’ easy to do.
Pros: it’s 5 min from my house.
Cons: Liars and thieves.

Got great service from Isiaiah. Answered questions thoroughly and spent a lot of time with me. Especially nice of him since I gave him an early heads up that I wouldn’t be making a purchase (sales reps earn commission, of course).

I Googled AT&T and this place came up on Unilocal.I braised myself to get the horrible DMV experience everyone claimed to have had here. I walked right in, got about 1 hour or personal help, and left. No pressure and great service. Amir was especially helpful and for one of the first times in my life I can say I had a great experience with AT&T!

This Unilocal goes out to Emily at the Leucadia store. I’d been having some issues with my phone bill, probably mostly my own fault and finally just sort of gave up on talking to anyone on the phone. She gave me some advice on saving data, and was also just very human and down to earth while discussing my plan/​bill. I don’t like walking into a cell phone store and feeling like I’m in a used car lot. She was sweet, knowledgeable and helpful. I’d probably return to this location even though there are closer to my home because of the great customer service. Thanks Emily!

Raj from the Encinitas AT&T store was also amazing. I have been here 3 times in the past few weeks and twice the customer service people were terrific. Patient, kind, and highly knowledgeable.
Raj went out of his way for my mother and me and we greatly appreciate his help.

I have had ATT since I was 12, I am now 23 and have become apalled at the customer service not only in store but on the phone. I was told by a phone representative that I could take the modem for my U-​verse to any ATT or UPS store and have it shipped back to ATT main offices. When I went to the ATT store in Encinitas I was told that information was incorrect, upon asking why a phone represenative would tell me otherwise I was told to «F*** Off» by the store representative, a scrawny young man with brown curly hair and hipster glasses. I have never been spoken to that way by someone serving in a customer service role. I am now switching to Verizon.

Garrett Brown… All I gotta say. Call ahead and make an appointment.
We arrived at AT&T and I was already annoyed, knowing that a new phone would take 2 hours out of my Saturday. Ugh. We grabbed a latte at Starbucks and 10 minutes later Garrett was ready waiting for us. Stoked. He took us outside and handled the whole transaction sitting in the Sam Diego sun. What a relief. Not stuffed in some loud uncomfortable obnoxious store with so many iPhone covers you’re forced to buy a hello kitty case for your niece. Or better yet, sit there for 30 minutes and you’ll end up buying an indestructible case that costs you more than the phone itself. So, arriving to AT&T was an escape. Drank my latte on the patio while Garrett handled replacing my phone, switching plans, and saving me $$$. For once an awesome cell phone experience. Thought I’d never say that. Kudos to Garratt.

They certainly do sell a AT&T products here, but a more accurate name for the store would be «Upsell City.» I came here a two weeks ago to upgrade my iPhone, and after literally a 60 minute wait (7 pm arrival), I was subjected to a barrage of invitations for products and services that I consistently declined, although in many cases, the sales rep would ask, «Are you sure?»
I have had decent experiences here in the past, but this last one was terribly frustrating. Condescending employees, a long wait and the employees showed no interest in anything but milking me for every possible product and service they offered.

The people here are usually very friendly, unfortunately they aren’t always as forward thinking as I’d like.
On two occasions I have called in to verify that they have some specific items, the first was an iPhone 5s in Space Grey 16GB about 4 months after it launched, they told me they had them, when I got there, I was told that not only did they not have space grey, but they didn’t have any 16GB models. They are about 20 minutes from my house and I had to wait about 30 minutes in their queue, so in all about 50 minutes of time wasted.
The second time was 4÷17÷14
I called to ask if they had any MicroCells. I was told that they have them and to come on in, 15 minutes later, on a drive in from work, I check in and sit down for 25 minutes while they figure out that the one MicroCell they had was «assigned» to someone else and that I would have to drive two towns over to get one.
The people were friendly and I have never had anyone at this location be anything less than professional, but for consistently wasting my time they get one star.
ATT’s over the phone customer service doesn’t help them get any stars either, but at least you can do stuff with your cell on speaker while you wait to talk to someone.

The employees are very helpful, nice, considerate and pleasantly casual. However, the store is somewhat disorganized, which resulted in me getting a different phone than the one I ordered. Furthermore, the management is negligent. I once came to the store at opening time and waited for over a half hour outside with all of the employees because there was no manager to open up the store. While the employees were fun, friendly and as helpful as possible during this time, I was still annoyed by the inconvenience.
Once you go into the store, it takes a long time to get anything done. It took over an hour just for me to go through all of the paperwork of picking up a phone I had ordered. Finally, it seams like AT&T consistently increases the price of my plan every time I walk into the store.