Encinitas Promenade Gas & Oil Change

Been having my oil changed at this place since (at least) 2010. After having this recent oil change I was told my drainplug was stripped and I had a minor oil leak. Ended up taking the car back a few hours later because I had a MAJOR oil leak. Come to find out the threads to the oil pan had been stripped the previous oil change… due to «high mileage wear»? Did not realize that driving a car could cause cross threading of the threads in an oil pan.
Upon return of the car, they tried to seal the leak long enough to get it to my mechanic the next morning… my mechanic found that, the threads were not just stripping, but completely gone, and there were two gouges around the opening to the drain pan, apparently caused by someone pounding on it with something. Went back to Encinitas Promenade and am being told the other guys must have damaged it. In the meantime, I paid out $ 630 to have a new oil pan put in and the best they will offer is pay me for the oil pan ($ 220) because I got a new oil pan out of it (after insinuating that I was trying to get them to pay for something they did not do). IF they had pointed out to me that the threads had been stripped originally, the repair would have been less than $ 100! I am a long time customer, as well as my family members, and had put my trust in them to take whatever precautions and care necessary to change the oil without damaging my car.
But for their mistake, I would not have had to replace the oil pan in my car… and apparently providing good service and keeping the trust of a loyal customer is less of a priority than to accept responsibility for an honest mistake, taking the necessary steps to make sure it does not happen again, and righing this wrong.
They were very quick to point the finger elsewhere for this mistake. I would not recommend them to anyone given this attitude.