US Post Office

Bad service!!! The item never arrived at the p. o box even though the status of the delivery has already been received… must be lost or stolen… poor customer service never pick up the calls…

The worst USPS I ever seen. No drop off service. Even you printed the shipping labels at home so what! You still have to wait on line and wait for over 30 mins. Even the service is so bad, we still cannot do anything. Funny thing is we pay tax so USPS staff can get pay. But we can do nothing to improve their service.

Just really frustrated with their deliveries! Completely random and hit or miss. Always the same guy — thin brunette man with an earring.
Here are some of my recent experiences: (all on separate days/​occasions).
*An Amazon order that was supposedly delivered on a Sunday. Never came — no doorbell ring, no package left behind, no notice. I work from home right by the window — we didn’t even hear any truck come by on our empty street the entire day.
*A delivery attempt notice — Home all day, didn’t hear any doorbell or knock. Wouldn’t leave package behind because required a signature. Husband puts note on the door to leave it. Next day, mailman leaves it. (wouldn’t it have been easier for the guy to just ring the doorbell the first day? I could have freaking signed for it right then and there!!!)
*Amazingly, the guy actually delivers a big pillow from Amazon, directly to my door. I was already outside sweeping leaves up, so maybe he figured it would be easier to get it out of the way.
*Most current encounter: heard my front gate close shut. I see the man leaving, without any package in his hands. OK, he must have dropped off the package. Must not have needed a signature. Didn’t even hear the doorbell ring. That’s cool — my husband will now have the watch he was so excited for. Go downstairs, looking for the package on the stoop: see nothing. Look carefully a second time (the stoop is sort of brown, maybe it blended in). Still nothing. Walk outside, maybe he left it a little further out. Nope. Finally look at my door and see that stupid delivery attempt notice. And literally 1 – 2 seconds later, the USPS truck is roaring past. I realized the lazy turd didn’t even bring the package to the door in the first place!!! He obviously left empty handed, carrying nothing. Seriously?! Guess he wanted to shave off time during his route and have an early workday. Certainly quicker to slap a notice on the door than to ring the doorbell, wait for someone to answer (or not), and then leave. But hello! As annoying as that can be, it IS still their job!!!
Every time I order something, I hope to God that it comes from UPS or FedEx.

Called the office 40 times to hold a package, nobody ever picked up the phone. Based on the other reviews, this seems to be the norm for this location.

This must be the slowest post office in the world. I have been waiting in line for over an hour just to send out a small package. Line is out the door and one worker (of 2 workers) spent 30 mins with one person so it was basically just one open window for 30 ppl. I’m used to using fed ex where they pick up packages too. This post office seems way too outdated and something out of the prehistoric ages. Still waiting on line… Sigh.

Caucasian heavy set woman with the loud mouth & rude racist behavior brings this post office down. Very unfortunate in this diverse neighborhood.

Want something from ebay stolen or go missing?
Bring it to this post office or have it shipped here.
And then insurance won’t cover it because they have record of it coming to this PO.
Yeah that makes alot of sense.
FIVE TIMES ALREADY.
…and then there’s that woman that doesn’t want to be bothered giving you a receipt.

I understand the frustration of dealing with customers who are obnoxious and clueless but not ALL customers are the same. The post office workers in this branch treat all customers as if they owe them the world. They need to understand that not everyone is well versed in the many different options and labels to fill out for their different delivery needs. They also need to understand that their customers are entrusting them with their items, many valuable, and are naturally nervous with making a mistake in the process.
It was as if the main post office headquarters decided to drop their All Star Bad Customer Service Associates in this location. I’ve heard the staff rudely dismiss customers and make fun of them after they leave, all of which are quite unprofessional. The lines here can also be ridiculously long and slow, even for post office standards. Many times, the lines are due to customers asking questions or filling out the wrong labels, etc. Other times, it is due to the staff making the process longer by choosing not to help the customer, but making them feel inferior with rhetorical questions.
I would give the location ONE star if not for the lone bright star in this branch. Her name is Angela and she was extremely helpful, polite and pleasant. A customer was arguing with Angela because the customer could not understand the form and «did not want to fill out the label because it was too much work». She asked Angela to call over someone who spoke her language, which was Filipino. Angela politely asked her to bring back a translator and she would gladly help her. After 10 minutes of the customer asking, she finally left. Angela took the next customer with a smile and did not let the experience faze her. I really hope the other post office workers do not infect her with their hatred of their job.

1. There’s always only one or two ladies working throughout the day with a line out the door — just to pick up a package, one has to wait an hour or two.
2. I have constantly signed a package release to leave my package at the door of my apartment but they still leave a slip. I’ve even caught the mailman and asked him why he was leaving a slip since the package is supposed to be delivered today (first attempt) and why he doesn’t have the package with him. he said they’re not allowed to just leave it at the door but when I explained I have released the package but he has nothing to say.

Like David T. said, I also do not like leaving one star but I am not happy. I am a loyal USPS customer and make a lot of prepay labels. This is the first time a post office employee instructed me to get on line «like everybody else» even though I had a prepay package. What nerve ! Perhaps the lines are long because others were asked to do the same?
Give me a break !

I would have given this place an easy 4 – 5 stars. If this place does not have the white mean lady. I think you know who I am talking about without mentioning the name. I know that this is a government job and they prob dont get paid too much. but it should not be the case for whoever works with customers. They should be customer oriented or at least do not show too much how you hate your job. Other people in this office are very nice and kind. They are very willing to help you. Sometimes, there would be one Asian lady who would come out of the back office to help the line move faster for people who pick up their package. Overall this place is an awesome post office if I dont take that one particular lady into account.

Would give no star if I can. Slowest line and worst service ever. Employee Nelson has a huge attitude and no manner whatsoever. There are five windows but only two are open, don’t you see you have 20+ customers waiting in line?!

I went to the post office to send a package for the first time yesterday and i must say the lady that helped me was very kind and helpful. She made it a pleasant first time for me. Also I have had to pick up some packages here before and they always make it an easy painless experience picking a package up because very often an employee will approach the line and ask anybody picking up a package to make a separate line. Now my ONLY complaint is that there is most likely going to be a long line with not enough windows open which sucks but the friendly ladies behind the window make up for the long wait!

I hate to give 1 star to be obvious, but here’s why:
I bought a stuff on ebay, and the seller provide tracking number to my order, and on the day the stuff should be deliver at my house, suddenly the delivery status change to NOTICE LEFT, without the mail man knocking the door or even rang the bell. This one of those.
So, i decided to pickup the package in this post office, and this young asian lady who handle the pickup asking my tracking number. After less than 5 minutes, she said my package is in other post office, so i went there and try to figure it out where my package, and the guy who handle the pick up said the package is in the previous post office!! So i take another trip going back to this post office and told her the package is in this location, and she take look again, and guess what, my package is here!!!
She smiling with the fake smile and looks like it’s a funny business because she didn’t do her job right and she wasting an hour of my time doing back and forth!!!
I’m so mad when i get my package because she said sorry with unguilty attitude, this kind of employee need to get fired!

Worst experience ever. Staff was not respectful and patient at all and it seemed that she hated her job here.

Seems like postal employee Newman I mean Debbie* is still singlehandedly bringing down this particular branch. There’s really nothing you can do about Debbie as the other employees humour her and will go along with her antics behind the security of glass windows. Your best bet is to either deal with her as is and win half the battle early on or you can choose to speak with the Asian woman in glasses who is much more pleasant to deal with.
My boyfriend had to pick up a package just once out of our entire year stay in Elmhurst and we had /​the/​utmost *pleasure* of meeting Debbie here. Her behaviour should not be condoned but nothing to get worked up about if your business here is directly transactional instead of being informative. Sometimes courtesy is not part of the bargain. That’s life.
When asked for her name she left her station and someone else had to service us. I guess if enough people complained she may be disciplined or whatever. But we’ve made a complaint to corporate before, and we highly doubt that USPS has actually cared enough to do something about it.

Got a note saying I missed their delivery which was odd since I was home that day. Try calling them to see if I was able to do same day pick up or same day re delivery since the package was a wedding gift and I was leaving that night. Wasnt able to get it on the same day so I scheduled for re delivery the following monday (after the wedding). Waited all Monday from 8am to 6:30pm kept the front door open so I could see though the screen door if anyone comes. The mailman never showed up!!! Wasted a whole day waiting on a package that they didn’t even attempt to deliver.
Now I have to go pick it up. Hope this isn’t going to be a nightmare.

2 is the average score. .5 for local carriers, 1.5 for Post Office Hours, 4 for friendly, patient and competent lobby staff.
I frequently shop via Amazon. I count on my deliveries of electronics, health and music supplies. In the last 6 months the frustration factor is beginning to outweigh the convenience and bargains because the Elmhurst USPS carriers are so bad.
This is some of the delivery methods I’ve documented based in personal experience and neighbor eyewitness accounts:
A) fill out the delivery attempt notice in the truck, slap it on the door ring bell, run away. Watch in rear view mirror as customer sprints out in bare feet only to chase the truck down the street. LOL!
B) See above but don’t even take the package off the truck and do NOT ring the bell.
C) fill out the delivery attempt notice illegibly so it is impossible for customer to use the online «request a delivery date» function. We don’t want the customer having say over when and how to receive mail.
D) screw this 3 deliver attempt notice crap. Just leave a «final attempt» notice and let the jerk pick his crap up at the post office within 7 days.
E) every so often don’t do nothing. Send the stuff back to the vendor. Who needs this aggravation. It’s not like we get paid to deliver the mail.
Now, I work long hours and have a 45 minute commute. This is part of why I shop online at 10pm rather than go into stores. I can’t go to my local Post Office between 8:30−5 M-​F. On Saturday, I volunteer at an organization dear to my heart. Ideally, I like to sleep in a little and have coffee with my significant other before heading out. But no, I have to go to the USPS at 8:30 if I want my stuff.
Having said all that, the women in the branch are so sweet, so multilingually cordial and helpful, and efficient at moving customers through, that I can’t even bear to complain to them. It doesn’t quite make me look forward to picking my items up but makes it somewhat less infuriating.
I hope the USPS goes out of business right after the desk staff at this branch win the lottery or find new higher paying jobs.

Avoid this post office as much as you can! The lines are sooooo long, even during the middle of a weekday. Expected wait time is like 30 min. to an hour. The workers are extremely slow and will take time to do other tasks (very slowly, too) when they know a customer is waiting.
There’s one lady here who has such an attitude (her name might be Debbie given the reviews below, but I’m not 100% sure). She was so rude from the start and literally THREW my change at me through the little slot in the window for NO reason whatsoever. I simply paid and she just felt the need to throw my change at me. Why lady, why? However, there is ONE postal worker (her name might be Angela based on the reviews below) who is very pleasant and nice to deal with. I remember one time this guy told me to go ahead in front of him in the line because he wanted to be called to her window. The thing is, I was waiting for her window, too! Really disappointing when a place has ONE good employee.

So I’m expecting a package today, stayed home whole day with my family and suddenly when I checked the status of my package says «customer not available, please contact local post office to pick up or reschedule delivery“I was like what the f***!
I think the delivery person didn’t bother himself/​herself to ring the buzzer to my apartment to drop off the package that I expected.
So disappointed.