US Post Office

Message for the postal workers who deliver from this office: If you’re delivering something that needs to be signed, press the doorbell or intercom. The voice of a human being will ask who you are. Just say you’re with the post office and you have a delivery. That same human being will greet you, take the parcel from you, sign your form, and bid you farewell. We’re not going to attack you. So ring the damn doorbell and don’t just leave a note saying we were not home!

I don’t have to go to the post office often, but the few times I’ve been here was without much incident.
The long wait times, I’ve found, was due more to the customer’s inability to speak English, as this facility serves a fairly diverse area, including Elmhurst.
More times than not, the rep I’ve dealt with is what I can only describe as an older, white, hippy woman. She always has a good, cheerful attitude.
More recently, I was expecting an Amazon package on Saturday, 1÷23÷16 and it was marked as undeliverable due to a «blocked receptacle.» This was before the snow really hit during the Jason blizzard. Puzzled (because there wasn’t anything blocking anything, and parcels are routinely left in my lobby; I called the national USPS # who opened a complaint case (I didn’t ask for one). On Monday, 1/​25, I received a call from a private number, and the speaker, a male, with an Asian accent, apologized for the delay, and said re-​delivery would be attempted on ¹⁄₂₆. No delivery. I called the Rego Park # and spoke to a gentleman who said they were swamped, and they were doing everything they could, to sort out the packages they were deluged with, but I was asked to PLEASE not come in, as it would be difficult to find the package.
Looking at my tracking updates, there were none, despite scheduling a re-​delivery (I even got a confirmation of it). As of yesterday, my tracking updates weren’t updated on the USPS website, and when I attempted to schedule a re-​delivery, a message popped up stating that re-​delivery wasn’t possible in my zip code, and to go pick up the package. I had the day off, so I walked over to the facility.
While waiting in line, I saw a sign to the effect of, «If you were expecting a package between 1÷23−1÷25, delivery was delayed due to the blizzard. Sorting will be completed at the end of the day.» Oh, shit, I thought. There was no date on the notice.
Just by chance, I saw an Asian gentleman running around behind the reps, and he took over a window, as another rep went off somewhere. As soon as I heard him speak, I knew he was the guy who called me. I explained the situation to him, and after showing him my I. D, he came back with my package. He could have blown me off, being that he already seemed harried, and there’s nothing like pissed off people to deal with all day.
Get real people. 6 p.m. is like rush hour at the post office; think about how you’re stuck at work as the day is winding down. Also, dealing with non-​English speaking people all day, and reminding people all day long that they didn’t fill out the right label, or the wrong field (when the instructions clearly state the instructions– I’ve been guilty of that myself).
So, yeah, it’s annoying to get a notice stating a delivery attempt was made, when in fact, none was made, is misleading, and annoying. I don’t know if that’s the norm, as I’ve gotten my Amazon packages delivered MOSTLY on time.
I was mostly impatient that the headphones I ordered as a reward to my son had to wait. I got ‘em today by personally picking it up. I’d like to think my attitude when I got to the window helped some. If I was pissed off and yelling, the guy may not even have made the effort. Whatever the real case, no lives were lost, and it wasn’t as if I was expecting life saving medicine. While I’ve done my share of complaining on Unilocal,I do try to find perspective in the situation. People are impatient, and often vent their anger at the first person who will listen, and that’s often the person standing in front of them.
Overall, I get my mail, and deliveries on time– for the most part. I’m not saying we should lower our expectations, but be realistic about them.

They close at 7pm! Great, but what is the point if you arrive at 630p and are still online at 730pm. This has got to be the worst post office in America. They never attempt to deliver packages or leave a slip. I was home numerous times that they said an attempt was made to deliver the package. The lines are long alllll the time. When you finally get to the window the customer service rep is useless and slow. There are signs that there is a separate line for package pick ups but they seem to open that line and change its location whenever they feel like it. One day I was in a line for over 45 minutes waiting to pick up a package. The girl that was doing the packages went on lunch break and told no one. We were all wondering why she took the slips and wasn’t to be found for over 30 minutes (with our slips btw), then another guy comes hobbling out saying if there are any heavy packages you cant get them because he cant carry them! WTF! Just let me go back there and find my own package! At one point last year the postal delivery guy wasn’t even coming upstairs with the packages. He would ring my bell downstairs, I was waiting for about 15 minutes when I realized he hasn’t come up yet, I went down to see if there was some mistake– (maybe he was able to leave it in my box) and the guys is standing in from the security desk with everyone’s packages saying that everyone has to come down and pick up their own package! So when was you going to tell us that? Every time something ships USPS in cringe at the thought of having to come here.
Yesterday they said they delivered 2 packages to my mailbox and only 1 was in the mailbox. So here we go again!

This station has offered numerous episodes. It is guaranteed you see a long line snaking once you step in, whose tail sometimes barely contained in the office. To get to a window to be served, it would usually take 30minutes. Had it not been for the only redeeming figure – a female clerk behind the window (Indonesian origin) who I know is always trying her best, which I appreciated dearly and their still alluring business hours – stays open later than most of P.O.s– I would have written a one star review a year ago.
Regarding other workers, they are mostly horrendous unprofessionals. There are too many errors being made right in front of you. Oddly their transit process seems to be uniquely leisurely. The items are kept overly long in the station after being processed. Or tracking numbers do not reflect the items’ accurate transportation.
The worst of all, though, is the supervisor figure. Despite that she throws her temper at people in a spectacular manner and exhibits her unsound behavior which lives up to no norms, either social or professional whatsoever and all we could assume was that she might really have a mental issue, she’s still there to our surprise. This explains USPS’s extreme low standard in customer service and their employees’ requirement.
One day after being kept in line for thirty minutes, I finally arrived at the window to be told that there was an additional fill-​out that the parcel I was sending off needed due to the destination involved the US military facility. They were surely closing and the clerk who was handling the transaction was swaying from the window while I was left alone in now the dimly lit office filling the form out. Here came their sociopath supervisor behind my neck. Her sudden and unreasonable attack of rebuke surely stunned me, which went ‘staying here this late, taking long.’ She menaced me to get this done and get out now that she was closing the station.
Although I had maintained low expectations for USPS in general in my life, her irrational train of thought, let alone her inappropriate behavior at this stage, dreaded me. Or was it the shutter closing bar that she held that made me jump up?
I was still here because her subordinates were so underperforming and ill-​serving that all the customers were kept waiting this long. How inappropriate was it to put blame on a customer as if I sneaked in to be found there when all the operation dragging the business.
‘Lady, you are barking at the wrong tree.’ I could have offered her as the commentary, which came to me as an afterthought. At the moment, however, I was too disturbed to process what seemed to be a bit endangering in proximity.
Since then, I make it a rule that I go there only when I have luxuries of time and some guts to take their abuse. That is more like theory. In reality, I use this site almost never nowadays.

Standing on the USPS line right now and everybody is complaining that they never received an attempted delivery notice. I’m almost positive that whoever the courier is sleeps in his truck and never even tries to deliver. This place is an absolute joke.

the funny part is that nobody cares how much you wain in line for a pick up… worst experience ever. omg!!!

I started in a line from 1230, till my turn came. Was told to fill out custom forms etc. had to line up again. Till my turn came and I was dealing with the person on other side of the window (who was full of making mistakes). I am now leaving at 210pm!

This is the worst post office I’ve ever been to. Longest lines, lazy people, they don’t have the patience to listen to what you’re asking for. They are polite I will say that but they need to get a better service.

Ggrrrrrr never again… employees leaving when still long Line of clients and laughing about it

ABSOLUTELY THE worst post office with the worst management location i ever been to. waited for more then 20 minute’s with only 1 person servicing at the window.
as for the management * Julie * this Asian lady is a Disgrace and should never work at customer service field. how she telling me she have the right not to serve me and if i don’t like it i can leave. seriously peoples like her should get fired and never work at customer service field for helping peoples. because she don’t like to help and don’t like to do her job. but i already file a complaint with the post office and other’s
also video uploaded to youtube for the disrespectful service

ABSOLUTELY THE WORST POST OFFICE EVER!!! I am so fed up with their bullshit. I work and go to class 6 days a week and the only day I am off is on Sundays. So seeing as how I am literally busy every minute of the day I didn’t have any time to pick up the package myself if I were to miss it. So I had my grandmother stay home ALL Saturday for me to wait for the package. They never even attempted to deliver it I just saw a notice update saying «no secure location available» «Notice Left» which there was no notice left when I came back home, what a load of bull. Then on top of that I just let it go so I thought you know what maybe it’s just a one time problem I’ll just reschedule for Monday. THEN Monday arrived and It was still early in the morning before I was getting ready to go work and supposedly they «attempted» to ship my package during the time I was home and I was wondering why did they leave a notice again? I was home what is this? guess what? TO THE WRONG ADDRESS! The zip code isn’t even CLOSE. It’s like they were drunk when they were delivering people’s packages. «Notice Left» yeah just at the WRONG ZIP CODE. What’s worst now is they just have this customer service number up on the site for looks. It’s always unavailable. I try so hard not to just walk in that post office and just curse up a storm. I wish I could give them 0 stars. 1 stars is just far too generous for such horrible service.

Is this an update? No, more frustrations that they cannot deliver mail. It says delivery attempted yet I get no slip. I was home, a package was delivered the day before with no problems. Is it just one mailperson’s ineptitude? Or multiple.
So we go in to get the packages and the woman who gets packages doesn’t bother grabbing me from the line. Let’s me stand there for a good amount of time before going, packages! Then, she won’t release the package because I have a different last name than my husband. Eventually I found sufficient proof for her and I get the package. Unfortunately, lady didn’t see that there were TWO packages on that slip. So now, I must return to hell. Fine, that might be some responsibility on my part for that — but did she need to have such attitude? Did she need to TOSS MY PACKAGE at me?
Not only that but this woman (older Asian woman who gets the packages) has been consistently rude each and every time I’ve been there. Once, she snapped at us because it was time for her to go and she’s all like, «It’s the end of the day, I’m done!»

The Zombie Apocalypse occurred and they became postal workers @ this location.
This post office is specifically trained to be inefficient.
If you want to stand on line for 45min. & then speak to a science experiment, please enter here…
To sweeten the experience, no one here grasps the concept of standing on a «line».
The only redeeming quality is the supervisor (lovely Asian woman). She is very professional under pressure.

how can i complain when my stuff always get their rain, snow or shine!

Nice helpful postal workers. Clean with no line. Open to 7!
Hard to find parking though.

Convenient, as it’s open til 7 for us working shlubs who get home late. And not too far from where I live.
Parking situation nearby sucks though.
No stamp vending machines? What is this, the Middle Ages? I know, I know, First World problem of the day… but isn’t Unilocal full of First World problems anyway?

This place is huge, got 5 windows with a fast speed service. I usually go there in early afternoon to avoid lines and this place is comparably nicer than others.