US Post Office

This is the worst post office in Queens. The workers are slow, and they divide the line in two, because the clerks doesn’t want to get the consumers mail package. So, if IOU going to do your mail transactions to this post office, just know that you will last forever there!

Awful post office. There is always a line. The staff is not friendly or helpful. I waited close to an hour and they lost my package.

The fact that the line was curled up by the door and into the area where people’s po boxes are, is very telling that they shouldn’t be delivering packages at 7am when most people are out to work. Also, why in my apartment do I see packages being left in front of their doors but I always seem to get a slip? Then having to wait till Saturday like most people because that is the only day we can pick them up. Tried the redelivery option once before that that created more of a mess. The slowness of the line is contributed by people who don’t bring their id’s (how do you not know?) and having one person distribute packages when there is a huge line. The only reason why I only waited 45min instead of 2 hours is that they were about to close and employees were not having that!

How to begin…
Kafka has nothing on this post office. First of all, there’s a wait. Which is fine, I mean you expect a wait at the post office, but this wait dragged on and on and on in an interminable saga of doom. 45 minutes to pickup a package.
To say nothing of the people. I’m not sure if the US post office only hires the most surely, angry, miserable excuses for people, but it sure seems like it. Everyone here sounds like they hate their job with the furious passion of a thousand burning suns.
Getting mail properly delivered with this is your post office is literally impossible. I’d highly recommend you use fed ex or ups instead.

Okay well i never really had a problem with this post office before but now i definitely do. So far i lost 2 very expensive orders from this office. These people never answer their phone and the lines to recieve a package are outrageously long, you could be waiting there a minimum of 1 hour waiting in line for them to confirm what happened to your lost package. When you do finally reach the end of the line to confirm what happened to your order, they either tell you to wait there for another 30 minutes while they go in the back to investigate what happened to your order, or they simply tell you to leave your phone number and they will get back to you once they contact their delivery workers. Horrible post office, horrible service, im surprised these redundant workers are still even in business.

There is a way to change this post office. I found out the people of Woodside can report this post office to the higher ups. Or simply by calling 311. I have the names of the supervisors as well. I’m making my phone call today. For starters it’s required they pick up there phone which they never do. Just by doing that they are breaking the laws

Horrible… the tellers are mean and alway with an attitude and there delivery is horrible… Many time I stay home for the package and I get a update saying that the ATTEMPT DELIVERY which is FALSE… I complaint sooooo many time buts like talking to a WALL… truly hate this post office… I wish I could give NO STAR…

I wish i can give «0» or negative point on Unilocal.I tried pick up a package for my wife on Friday. They refused to give it to me because our last name is not same. Hey. But we got the same address and my id got exactly same address as the packages! Also, USPS! Can you please hire smarter employees? Or training about service attitude? They are always rude and inefficient.

Liars!!! Unprofessional, incompetent. Someone please shut this place down!!! Worst post office in queens, NY. I deal with Ebay and Amazon all the time. unfortunately, items arrive through here, i have had numerous fake delivery attempts where apparently my mail box was blocked, unavailable, or the new excuse «No Secure Place to leave package» lmao well how about you actually do your job and get out of your truck and attempt the delivery… I’m really sorry for the drivers who actually do there job. and get a bad rep because of the other idiots who are to lazy to do it. i really don’t have the time to be writing this. However, this place needs new management or needs to be shut down. A phone answered is non-​excistant. WORST POST OFFICE IN QUEENS!!! do your job or get the hell out and let someone else who would love to be overpaid, do your job!!!

I wish i could give this post office a negative 4 stars! I see the postal truck from my window, i’m waiting, waiting, and waiting, then i look and the truck is gone so i track my package and they say address is undeliverable so they will be returning the package back to the sender. Really!!! I have been having packages delivered here for over 10 years and because he’s to lazy to walk up 2 flight of stairs i don’t get my package. And of course you can never reach anyone at this post office.

This review is for their passport services:
I initially was going to go to a different post office but found out I would need an appointment and here I could just walk-​in. (My first passport)
I went in and there was a large throng of people but I inquired with a relatively friendly woman about the passport and was given a number. I ended up being seen within 5 minutes by the very helpful passport employee. She was kind and did not rush me (even though there were many others behind me). I had taken the picture myself and thought it was okay but she right away it was not good enough and said we could take one their for $ 15. I did and it was worth it as I didn’t need to come back and the quality was superior by far.
She then processed the papers quickly and had me on my way! It was very efficient and pleasant. A perfect experience for me, well deserving of 5 stars. I’m sorry to see all these negative reviews for this PO.
Also the lines for mail were short/​non-​existent.

This post office is an embarrassment. They don’t even try to deliver packages. They just leave the slip and ignore requests for redelivery. Don’t get me started on what it’s like when you then have to pick your package up. Chaos.

This place is terrible ! Always queues coming out the door ! I tried to post a parcel and this one guy behind the counter was an absolute mare! Was no help whatsoever and rude ! Sent me 3 times to go fill out different forms and corrections on them! Complained that I didn’t write my address in the right order ! Fair enough my mistake but he didn’t want to help just made me queue up 3 times ! He could have easily filled out some of them in ten seconds ! It’s like he didn’t want my business ! The third time I was at the front of the cue his customer left and one lady in front of me went to his window … He said to her… Did you hear my bell right??? She was very apologetic and he told her to stand back and wait for the Bell… She did, 5 seconds later he rings it ! He needs a slapThankfully I got a different younger girl and she was great help, 2 minutes and away ! Didn’t give out about the box just posted it! Maybe he was on his period today or something but if I ever get him again in line il let someone else go in front of me !

Extremely understaffed. Came here on a Wednesday around one and still the line was very long. I understand that the customers can be clueless in what they need to do, probably usps really needs to improve on their graphics and directions.
Try to avoid this postoffice or just usps in general.

Absolutely Terrible. You have a better chance of Kevin Costner delivering your package after an apocalypse.
This post office routinely leaves «recipient not home» notices on the door of my building while me and/​or my wife are home during the time of delivery attempt. On two occasions they delivered my packages to a different apt#.
And if you have to call this USPS branch, you may as well consider your package lost, because they will not answer the phones. With well over a dozen delivery problems, they have never answered the phone, not even once. It rings and rings until you get a never ending tone and chirping sounds.
Update: They did it again! This time with a Priority 1-​Day package that I paid $ 22 to receive in 1 day. They did not even attempt to deliver. Now they just mark everything «Undeliverable as addressed» and try to make you come pick it up. I double checked my shipping address from the vender’s Shipping confirmation email and it is correct. This is the second time they’ve done this in 2 weeks…
Update: It’s now October 30^th and I still don’t have this Priority 1-​day package, or the standard service package from the week before. Tracking hasn’t updated since the 22^nd. I now have a claim with USPS Customer Claims Department. After explaining the problem to them, and waiting another 4 days, there response is «We emailed them and are waiting for a response. We haven’t been able to reach them by phone.» To which I said: «You don’t say…»

Really don’t understand all of the negative reviews, but hey — guess you can’t please everyone. This has been my post office on and off for over 20 years now. I’ve moved back to Woodside about 4 times and have never had a package go missing or see a severe slow down in my mail being delivered.
The worst part about this post office is the customers. Most people don’t like to read instructions. I get it — words are hard, but please try not to yell at the lady half your size when she tries to explain to you that you don’t have enough forms of ID for a passport. Seriously. I can’t believe the flack the employees here put up with. People are ridiculous.
Avoid the actual branch if possible, you’ll lose faith in humanity. If you must, go as early as possible. I think that this should be common sense for any post office /​delivery service.

****MAIL NOT BEING DELIVERED!!****
After moving from Ridgewood to Woodside I noticed a HUGE slowdown in getting my mail and packages.
I’ve already had 2 packages say they were delivered when they were not and my mail is always delivered 7 – 10 days after being postmarked. The USPS website states that first class mail is to be expected in 1 – 3 business days. So why am I receiving letters after a week or more? This is a huge problem and something really needs to be done. Unfortunately they don’t like to answer their phone over on 61^st street so I will be filing a complaint with the Postal regulatory commission and Inspector General’s office.

Go as early as you can, or you’ll wait in line for a while. The mail carriers are great tho! I love my mailman! Bad service at the post office, plus great mailman evens it out the 3 stars.

Quite possibly the worst post office in the United States. I cannot express my dissatisfaction with this particular post office enough. Tax dollars gone to waste. This place needs to fire all of the current staff, especially the management, and get a new group in there that actually CARES to do a good job. How about some people with enough integrity to not steal packages? That would be nice.
I will not go into my many personal horror stories with this place, just know that if this is your post office, make sure everyone who sends you packages insures them, prepare to wait in long lines if you have to go inside, and do everything in your power to deal with these people as little as possible.
Oh, don’t waste your time calling. It’s not their job to answer phones or online redelivery requests. Too much extra effort.
Here’s hoping someone who can bring change to this place reads this.

The Woodside PO doesn’t answer their phone, making redelivery arrangement difficult for those with a job. You then arrive to 6 open windows with 3 staffers doing other things than helping the ever-​increasing line. They apparently recently changed their hours, but you wouldn’t know if from the door outside, or the line inside, which forms before the posted time. They also take people completely out of order, especially at the door on the left. It’s a shame the local carrier is just as incompetent and can’t read instructions on our parcels, forcing us to trek here, which is much farther from our home than other POs.
They also take their sweet time with the omnipresent long lines, making doing aything in person a frustrating test of patience.