Sprint Store

I came to this location and I loved the service here. I was greeted with smiles and I can’t wait to come back and get another phone. Thank you so much Kyra and Mus

Upgraded my iPhone online and chose this store as the place to pick it up and get it activated.
I want HORRIFIED to come to this store based on the reviews, but it was the closest to home and I didn’t feel like traveling to Long Island. Went on a busy Saturday afternoon before Memorial Day!
I had a GREAT experience at this store. Anthony was quick and attentive and answered all of my questions
and I was in and out in no time. When I was walking around the store, I had about 4 different people ask me if I was being helped or if I needed something.
Everyone that walked in was acknowledged immediately and spoke to someone about their problem.
Not sure if they hired more staff because of all the previous complaints, but I had a great time and wish all Phone store experiences were like this !!

Customer service is terrible– trying to activate a phone I purchased online from sprint store. It seems to activate I have to change my plan even though it came up as an upgrade. They made me wait for a sales rep– been waiting for 45 min without being acknowledged. No one is making eye contact– I’m invisible!

What a complete joke?! Literally stood for 15 minutes with not one sales associate making any eye contact, not a «hello», not a «be right with you»…customer service does NOT exist here

I wanted to upgrade from my S4 to the S7… On the day of the phone’s release, I went to the Sprint store across from Bryant Park. They took my name, I stood and waited for a hour and by the time they got to me, they were sold out of the phone I wanted in the color I wanted. Called the 34^th street location and was told that they were completely sold out! It was about 6pm. Maybe they didn’t have that many in stock to begin with. Stubborn person that I am, I was determined to get my phone. So I called this location. Was told by a very nice fella that they had the color I wanted but he wasn’t able to tell me how many. At first, afraid that it’d be sold out there as well, I wasn’t going to make the trip. But later decided to. Glad I did. I went in, told the guy at the desk that I wanted to upgrade to the S7 in gold… «Oh, you’re the one who called!» Very friendly n’ wotnot. So then he told me to have a seat. Before my butt even realized it was seated, Bryant came over to assist me. He was great! Patient, took the time to explain everything to me… great service. I returned a few days later because of an issue with my new phone. As soon as I saw Bryant, I knew everything would be alright. There were a couple of girls in the repair department. I wish I had names… The one who’d fixed my phone was okay. The other one… ugh. There was a lady there who may have been the manager. She was polite and professional. There was another girl… unkempt, nasty attitude. I’m sure that had she been the one to assist me, I’d be like the others here leaving a 1-​star review. But fortunately, I got Bryant. I wish I’d had the names of the guy who’d greeted me and who’d recognized my voice on the phone as well as the other lady (store manager?) Those two along with Bryant were all great and made it a great experience. The deducted star is for the other employees.

OK i want to start by saying I work for sales for a living so I understand customer service what you can do and can’t do to satisfy a customer … I called sprint and they tell me go to this store so I can pay off my lease off cause I broke my phone … and get another phone and with the same plan, they tell me the same plan doesn’t exists anymore after sprint over the phone said the same plan exist … They wouldn’t tell me why and they actually said I have a great deal when there’s better deals out there in sprint … Long story short I called sprint corporate they handle my issue ! I wouldn’t recommend anyone going to this store the people are stupid I’m sorry to say ! If I could give zero stars I would !

I’m forced to give this place a star. This is hands down the worst sprint store I’ve ever visited. I walked in to an empty from desk so waiting around until someone decided to show up and check me in to get help. I’m sitting here, it’s been 40 minutes, the same 6 names that were ahead of me are still up on the screen. No ones come up to say what the delay is or out of courtesy just apologize for the long wait. There’s a woman who’s been at the glass counter since I got here chit chatting with 3 employees two of which are spinning on their swivel chairs. I swear it’s like waiting on death row. I’m leaving, when sprint calls me trying to collect money on these phones I need to return they can call and ask this location why I had to wait so long. I hope they reimburse me for my parking fee at the garage too. This is exactly why I left sprint, service sucks!!!

Wow… When I decide to leave the rating (a really really really bad one) I kind of expect their rating to be this bad. The other customers had done me a favor by explaining similar experience in details. I guess when your workers are that bad in service don’t expect any winning with your competitors… I hope sprint will look into this reputation spoiler for their sake

If I could I would give 0 stars!!! Worst service!!! They dont tell you things at the begining and when you come back you to make a complain they say they cant do anything about it! Sprint is the worse cellphone company! Always trying to take money out of your pocket! Its no fair because some people cant afford the super expensive bills! I got into a 2 year contract of a tablet without knowing it! They just put it there and now that I come back because I wasnt aware of it they wont cancel it! So they compromise you without telling you because they know when you come back theres nothing thw customer can do! Just keep paying to this horrible company!

This is the absolute worst sprint store I have ever visited. My SD card no longer reads in my phone, but it read on my tablet. The first person to assist me troubleshoot the problem was nice. However when I picked up my phone two hours later I was told they were not able to fix the phone and a new one was ordered and would be in the store 2 to 3 business days. I was informed to back up my phone and when I asked I was told to google it. Then the guy tells me it’s common since.
So I respond with all do respect, if it was common sense how to troubleshoot and fix phones people like you would not have a job.
I’m a little weary of returning to that store, to be honest I don’t deserve to be treated like that, when people like me are a part of the reason technicians are needed. If I knew what I was doing your service would not be needed.
Terrible customer service and expensive plans, not worth it.

Good afternoon
Store Manager: VALEN Store Assistant Manager Andy Lakeram
On Tuesday I was at your store location to order a new phone after my iPhone stop working after I did the IOS 9 update.
I was told that I would have the phone btw 3 to 5 days.
On Friday I called your store and after 9 minutes in on hold someone rudely pick up the phone to tell me :“No its not here” and hung up on me while I was still talking.
Yesterday I try to call the store 11 times but I guess you were all very busy, so no one ever pick up the phone and the music was playing non stop.
Today I try calling your store 6 times before someone pick up the line, asked me for my number and told me: «Let me check, I be right back ». I have now been on old for 14 minutes and 49 second.
I’m extremely repel by your staff lack of customer service, it’s one thing for my phone that I got from sprint a month ago not work (which I understand is no one fault) but its another think that the sprint store associates are so rude and unprofessional.
Just like yourself and your staff I have a job and I really do not have the luxury to spend hours on the phone just for a yes or no.
Update :
I just got off the phone with the store manager «Valen» I did ask him to spell his name for me but he refused (which when you do costumer service you have to (I am a manager for a home care agency and I spell my name for people at least 100 times a day)
After waiting on hold for so long he now informed me that, they do not have a phone for me. As per him all the phone in the store are for purchase only, (He must think that the phone I got a month ago was free a nice gift from Spring = no my dear I paid full price for it) and he therefore told me I have to wait —
I was going to go to TMobile a month ago since my contract with Sprint was up however the costumer service representative that assist me was so nice and polite (I guess she knew how to do her job) made me change my mind.
I am not furious that I do not have a phone, I am furious how rude the staff at the store location was rude, unprofessional and must not really care.
To be honest when I was there on Tuesday, someone was yelling at one of the store associate and I taught «Woo, she is so rude» but no the store employees lack of care will do that to you.
I am glad I keep my composure, I will not let anyone take me out of characters, instead I will be sure to call the 1888 number to report that store location and leave that nice email on every page I can.

I’ve been trying to get rid of my protection plan online, but keep having the browser crash on me. So I decided to go in person to the store. They didn’t help at all and told me to just go online or dial *2. I mean why can’t you just help me remove it from my account?

Stay far away from this store and from Sprint completely. I requested a specific plan, they said yes, yes, yes however when I received my 1^st invoice the plan was about 40% more expensive than what I was told the cost would be, plus had additional services and a 2^nd line I never requested. I went back to the store, they said it’s all taken care of but that was another lie, every month I get billed for the same 2^nd line and additional service I never requested, have to spend a minimum of 2 hours on the phone each month to get the amount credited, then the following month they bill be yet again. When you talk to one representative and call back the other has no idea what you are talking about, they don’t keep any account history… WHAT A DISASTER STAY AWAY FROM SPRINT!

The employees here are not only naturally unintelligent, LAZY, and socially awkward, but aren’t familiar with the product lines they sell. That is probably a training problem, but as a customer seeking solutions that I can’t solve myself online or through customer service, it’s unacceptable. The manager is just as clueless as his employees.
Shocking that sprint allows this iMobile brand to operate under the Sprint name.

People who work here are outcasts from schools for the mentally disabled. Upon going in, they take your name, but there’s no rhyme or reason to the order in which they take people. You find customer reps randomly shouting out names, well after the customer has left.
The last time I was there, was to have a new phone activated. 90 minutes of watching the rep go from the counter, to some room in the back– who knows why? When he got things working, he discovered that he somehow switched my phone # with the new phone’s. I discovered this hemorrhoid put a «TEP» plan on the phone– insurance. I didn’t question wtf he was doing as things came up on the touchscreen on the counter– HE DIGITALLY SIGNED MY NAME TO ADD INSURANCE.
Calling Sprint to have these charges refunded was a nightmare. The rep continuously asked, «so you want a refund and keep the plan?» WHAT KIND OF DOUBLE-​SPEAK IS THIS!!! I finally shouted, «WHY WOULD I WANT TO KEEP THE PLAN IF I WANT A REFUND OF THE PLAN I DON’T WANT?! WHAT PART OF ‘I DON’T WANT INSURANCE’ DO YOU NOT UNDERSTAND!!!» Then he he had to «speak to his supervisor» over and over again. I imagine, these reps have to consult with someone, and I suspect a manager cuts in on the calls, because I could hear the phone repeatedly muted. Sprint is like all carriers– they’ll rob you blind. This is why I’ll never have a contract again. For now, I’m happy with the service, and my plan– ~$ 50/​month unlimited everything.
If you want to find the store manager, you can find him smoking in front of the store. Sheesh, even ATT at Queens Mall puts on a better pretense of customer service.
Tip to Sprint: be honest with your customers, and you’ll retain them. Pull this again, I’ll go to some other carrier with my unlocked phone.

Stay away from Diane she was so nasty customer service skills was terrible horrible experience in there I had activated own phone at home couldn’t stand being there

ZERO STARS. TERRIBLE customer service, horrible employee attitudes, and slow doesn’t even cut it, YOU WON’T GET YOUR PROBLEM SOLVED. These workers conduct themselves with an air of importance as if they worked for the FBI or CIA. Third world environment.

What can about seven-​to-​ten employees do for you? Nothing. Absolutely nothing — at least in this store, apparently.
This is, by far, the worst customer service I have received. Worse than Time Warner Cable, to give you an idea. The waiting time is really long and the representatives have attitudes. I think the fact that this is the only Sprint store in the area allows it to get away with so much.
Honestly, this store deserves zero/​negative stars!

Zero stars! Slowest customer service ever. Useless & unhelpful employees. As a customer who pays my bill on time every month, I shouldn’t have to wait over 30 minutes just to ask a couple questions about my plan. With so many miserable looking service reps roaming the store you would think at least one could help a girl out but instead they just pretend they don’t see customers. Wanna kick myself for waiting around but I just kept thinking that it couldn’t be much longer of a wait– WRONG! Avoid this store at all costs!!! Sprint service sucks anyways!!!

This store SUCKS. I went in after making an appointment online (POINTLESS). Despite the appointment, I still waited 45 minutes, only to have the sales person tell me I actually needed to work with the repair department. After speaking with the repair department, their conclusion was to buy a new charger, despite me going in there to tell them it wouldn’t charge.
INATTENTIVE employees, several just walking around and not at counters, managers who can’t answer questions and don’t get on registers. If you can find another Sprint store that isn’t crap, please let me know. Unfortunately, I think it’s just Sprint and I’m looking for a new service.