AT&T

RUINED a lovely day. This place in queens center mall ground mall floor. Walked in no one in the front to sign people in. These guys are just standing area on there cell phones texting and browsing the internet. After about 20 min (only 4 customers in the whole store but 7 employees) I interrupted a guy doing his job and asked who is the manager. Stated it was the indian looking fella (asian). The guy I interrupted did take his job serious and was helpful. I did eventually go to 107 – 24 Continental Ave, Forest Hills, NY 11 375 at&t store and received better service. Surprised at&t would allow such poor customer service.

2 times i went to upgrade my contract but the service is so poor and the employee whos name is Rafael S whos tablet is #14 tricked me and just sold the phones to me, then i call customer service and ask them if i have contract they said no that he just sold the phones too me and after that i used to get over $ 300 bill, because of him i dont recommend this place to anyone and because of that i changed to T-​mobile and i am happy now cause they served me whatever i want and i have no problems with them…

The AT&T store in the Queens Center Mall is absolutely HORRIBLE! IF I could give them 0 stars I would. The associates there are not knowledgable. I went to purchase a phone for my mom and they had us wait for an hour just for us to find out they were sold out of the iPhone 6. You would think they would share that prior to us waiting the hour. Also, the associate kept trying to sell us AT&T Nxt which is absolutely horrific and a scam. The associate offered to order the phone online with a 2 year contract. Great, right? Nope I get an email charging $ 856 to my card which is the full value of the phone with NO CONTRACT. After getting the run around from AT&T this problem is still not resolved and the store has done nothing to help except give us the customer service number! DO NOT GO TO THIS STORE EVERYTHING ABOUT IT SUCKS!!! The people, the service and the products! Glad I made the switch to Verizon 5 years ago — THE BEST THING I EVER DID!

THIS REVIEW IS FOR THE DEVICE SUPPORT CENTER, 8955 Queens Blvd, Elmhurst, NY.
I rarely write bad reviews, because it’s someone’s business and may be their livelihood, but I feel compelled to write this so you can avoid the stupidity and experience I endured.
My phone experienced issues after a mandatory software update. Called to confirm the store was open and Tiff picked up, immediately with an attitude, asking «You did call the store, right? I did pick up right? So yeah!». Okay, someone had a bad day. Everyone has those, so I headed to the store. As it turns out, Tiff happens to be the store supervisor. I explained the issues with my phone, and she appeared to know exactly what the issue was and that a reflash was necessary. I agreed and then emphasized that my contacts were important and needs to be saved or transferred. She continues to tell me that it syncs automatically through Google, so not to worry, and shows me how to sync manually through settings. I do as she instructed and synced twice just in case, while showing Tiff that I was doing exactly as told.
Without provocation, she hands my phone to the manager, Jairo (aka JC), who was beside her the entire time, saying «I can’t deal with this right now, you do it!». JC takes the phone, asks if the contacts were synced, knowing I just did with Tiff, so I answer «yes, I just did it with Tiff». He then tells me it’ll take 10minutes and to have a seat. Ten minutes later, my phone has been completely wiped, including contacts but he says «it’s a satellite thing and takes time», so I leave to have lunch. An hour later, there still aren’t any contacts so I go back to ask him, and he says «that’s your fault! I asked you if your contacts were synced. If you asked me to, see this machine behind me, I could’ve used it to save your contacts and it only takes three minutes. I do this every day, day in, day out, it’s your fault. Sorry, but the contacts are lost.» We go back and forth and I keep asking if my contacts could be retrieved and Tiff slams the counter, yelling with an attitude «YO! YO! It’s done, your contacts are lost! That’s it! Why you keep asking the same thing and going in circles? Leave. Call customer service.»
Before I stooped to their level and did anything stupid I turn and leave while calling customer service to file a complaint and I see Tiff and JC laughing and smirking at each other. Makes me think, it may have been intentional. I’m just afraid that people like this have access to all our personal information. JC’s manager did call to apologize, but I don’t need an apology, I need my 700+ contacts that are lost, which were accrued over 15yrs. Yes, I know I don’t need all 700, but there are irreplaceable contacts that I need and it’s about the principle. Really can’t understand how a company like AT&T would hire such people to represent them. And I know, not everyone at AT&T are like this, but this is a store supervisor and store manager we’re talking about. I’ve been a loyal customer of AT&T for 15yrs, but I’m moving on.
Lesson learned from this, you can’t trust people just because they have a supervisor/​manager title, if it’s important to you, do it yourself. If you’re changing phones, save your stuff through multiple channels like google, iCloud and etc. And, check whether your contacts are saved to your sim or your phone.

Went here for an upgrade to iphone 6. I am told that I have an upgrade on my online account, even the customer representative over the phone confirms the same that I shouldn’t have a problem getting an upgrade at the store. Now the guy at store not just one multiple say that I will have to wait one more week to get the upgrade as my contract ends in a week. I was able to upgrade another line with same contract end date a week earlier at another Att store really not sure why they cannot give it in this store, they just keep saying that their system doesn’t allow upgrade: P. One guy brings a iphone 6 and tells me that this is the last piece and if you want the upgrade I will have to change my plan blah blah. Are you kidding me, is he trying to change my plan by showing me a new iphone, lol. The only reason I went to this store is it’s near to my home. Finally I got a new phone the next day at another Att store without even a question being asked.

I wouldn’t be compelled to write a review unless I felt absolutely necessary. Today wifehad try to ggo in to trade in her iPhone for a promo card of 200 dollars. The store refused and said you have to trade it in for and accessories. She called me after the trade in and I said that’s a load of bull. Called into att and the supervisor tried to get a hold of them. They had hard time getting someone on the phone, I wonder why. They never even gave my wife a receipt for the trade in until she asked and on the receipt they had to use the promo card to purchase the accessories. So I said to my wife ur receipt should allow u to return it back for the gift card and they still refused to do it. After 30 minutes of the supervisor from corporate trying to get a hold of them they finally picked up and gave my wife the promo card. How shady is that? It seems they are trying to boost sales of accessories. Save ur self the trouble and go to a different store

UPDATE. I bit the bullet and went to the Queens Center ATT Service Center to change my plans on 2 phones. I accomplished my goal with the help of a professional, knowledgeable customer service rep. I believe her name is Celine. My goal was to change my plan on 2 phones, as I don’t need unlimited everything, and Celine went over plans with me. We settled on a plan that will save me approximately $ 40/​month. $ 40 may not seem to be much in the scheme of things, but that’s about $ 500/​YEAR. Who wouldn’t want an extra $ 500 in their pocket?
I also went over an issue of a lost iPhone, and a damaged iPhone (both have insurance). She went over my options (which I already knew about, but it was good to see that SHE knew what they were). More importantly, Celine didn’t try to sell me anything, or attempt to extend my plan (I did make it clear from the start that I DID NOT WANT TO EXTEND MY PLAN, as I have done in the past, but apparently, my requests in the past was met with deaf ears). Celine gets 5 stars in my book (I hope I have her name right). I complimented Celine to the store manager (Kelvin?), and he said she was a recent hire, about a month. And Kelvin isn’t the same store manager I had dealt with in the past.
I went to the center just before, or just after the New Year, when many people were off from work/​school, and the mall was pretty busy. The wait time wasn’t terrible. About 15 mins, or less. While this experience went well (I haven’t received my new bill, so I’ll have to see my real savings), I’m still not very happy with ATT as a company. I just called customer service to find out why I didn’t receive a bill, because my billing cycle ends on the 5^th, and I’m used getting a reminder to pay my bill via email on, or about the 6^th. The phone rep kept repeating, «You don’t have a bill now.» I kept repeating, «I know, that’s why I’m calling; did my billing cycle change due to my having changed plans?» That was met with, «I see you changed plans recently (something I said from the start of the conversation). This type of customer service just drives me insane; a circular repetition of your question. I finally had to cut her off and said I’d just wait for a bill.
I’m still looking forward to the end of my contract, and go contract-​free. Thanks to Celine, I may actually look at what ATT has to offer. Prior to my dealings with Celine, ATT wasn’t even an option.
Edit/​update: More than a year after I left ATT, I’m receiving emails for a bill GOING BACK TO WHEN I LEFT FOR A NEW CARRIER. I guess porting my old # to the new, ASIDE FROM INFORMING THEM I WAS LEAVING WASN’T ENOUGH!!! SCREW YOU, ATT (AND VERIZON). I’ll carry a tin can and strings before I ever come back.

I had very bad service at this store on Nov 14 2013 @ 20:15 pm. Didnt get their names. Feel like talking with bunch of clown. Both manager and sales person need more training and re-​education how to talk or give service to customer. Very very bad service and the manager like dont care when u try to talk to him.

Needed to go here to upgrade from my HTC vivid as it was unable to take or hold a charge anymore. Was there at 10 AM on a saturday, 1^st one in. The sales rep showed me the knew phones, pulled up my account, told me the upgrade prices. I selected an HTC One, 20 minutes later my phone was activated, my contact list migrated, and I was out the door. A more pleasant experience than I was expecting.

This is a really good location to go, excellent customer service, I never wait to be help for one of the reps and all the reps are very knowledgeable about the products and promotions that they offer, not only that when you are getting service they also do it in a timely manner so is not like if you have to be in there for a long period of time

Called to verify if iPhone 5s was in stock, was told yes come right over. When I got there was told they’re sold out since day 1. WTF why lie to a customer?

Worst place ever the reps would add things to your account without asking, and if you go and try to find the person that access your account the manager would hide them in the back and make the customer feel like an @$$ for no reason, and I even know more about at&t and their services than the manager and I don’t even work on the cellphone industry must avoid this place.

This store is always mega crowded, but the customer service will try their best to help you. No matter what the situation, the employees seem to work with you towards a solution.
Everytime I go to this store, I thank myself for switching from Sprint to AT&T.

It was crowded when I walked in to exchange my new phone & accessories that I ordered online but shockingly, I got help pretty quickly. No one asked me to sign in for my transaction like they have at the other stores I’ve been to. No sooner than I’d called my husband to tell him I’d gotten to the store than someone was ready to help me. Rosa was very polite and friendly and helped me with all the things I had to do (I had items to exchange, a case to return & needed to get both phones set up).
This whole process took some time but while I was waiting the manager, Benny, offered me a glass of water. That may be the first time I’ve been in a store where that happened. It’s certainly not consistent with most of my experiences. At the end, Rosa even apologized for things taking so long. I said that was okay since I had a lot to take of. Plus, I’ve worked in retail & I saw the amount of people in the store. She also passed along a useful tip on phone operation that helped me in phone set up.
Combined with my experiences with AT&T’s customer service, in sum I’m one happy customer.