Cold Stone Creamery

I came.
Waited on line.
Two minutes tops.
I ordered ice cream.
She was quick.
VERY quick.
I like that.
I was happy.
I surprised my hunny.
I conquered.
THE END

I hadn’t been here in years, but I came with a friend and ordered the Brownie A La Coldstone. It was really good and filling! They ran out of French Vanilla ice cream and pecans, which is somewhat understandable because it was an hour before closing, but the staff was really nice and took their time to help me come up with substitutes.
The only negative I noticed was that the staff wasn’t wearing gloves, which I think should be enforced for everyone working there for obvious sanitary reasons.
It’s a little on the pricey side in general, but the atmosphere is really nice and the staff is very helpful and patient. It’s definitely a good treat once in a blue moon!

Really love this place. Have been coming for a year and never be disappointed. Really love the French Vanilla ice cream. The best i ever had, i always get the biggest size they have. Its totally worth the money.

Poorly mixed ice cream and unpleasant ratchet music. Staff didn’t wear gloves and had long fake polished nails.

The staff seemed awesome until I was offended by a staff members comment… be mindful of what you say to people… It’s better to be silent than to look like an ignorant ass badly representing a brand… ummmm. nope never will be going back here

their ice cream is okay here. but i dont feel like theyre as fresh as the ones in the city. secondly both times i went they ran out of brownie bits and they didnt have pecans. i mean both times? its the winter time they dont look as busy. either they never restock or they always run out of ingredients which is just like, why even bother coming id they dont have what you need?
the first time i came here i got the apple pie it was decent but not as delicious as i remembered having it in high school. (yes its been two years shy of a decade since i had coldstone lol there just isnt one near where i lived in new jersey and i never craved ice cream while i was in connecticut for college). anyway, i cant tell if its cause i just wasnt as into it as before but it wss decent ³⁄₅ stars for taste ⁵⁄₅ for service.
second time i came to this particular shop was monday. i came here for founders favorite and they didnt have any brownies or pecans which they said the same thing about not having any brownies to another customer the first time i came here as well. so i subbed for cookie dough and walnuts and it just didnt taste as good. it felt wrong in all the wrong ways. but again i cant complain about the service. the man was very helpful and courteous. ⁵⁄₅ for service but ⁰⁄₅ for taste.

So we got here the employees are rude! They have no banana for our type of ice cream! Hello u have it on the menu so don’t you think you should have banana or go to the grocery? Ok then I want milk shake, they don’t have milk. Seriously??? This place is JUNK.

The server served people behind me first. I guess cutting in line is very common in this store.

I ordered strawberry banana smoothie and the server used strawberry syrup which was sitting on the counter forever in the blender with top open. I will not come back here.

Ice cream isn’t bad, but I wouldn’t make a special trip there for their expensive ice cream — all they do is scoop some ice cream, toss some toppings in the mix, and mix it around. Uhhh… I could do that too!
Very hearty and filling, because of all the toppings. It also melts quickly — at least in my experience, because once they scoop it out for you, it spends a lot of time being manipulated and that just allows it to melt faster. I rather have a sturdier bite of ice cream, considering I didn’t order soft serve. So overall, this isn’t for me.
Not the biggest shop, but has a little seating inside for those colder days/​nights. During the milder days, it’s fun to sit outside on the concrete sides, and just take your time, people watching.
Nice people working!

Staff is always friendly and welcoming, good experience always. I got my regular French Vanilla with chocolate chips and my daughter got something new a Strawberry Funnel cake with French Vanilla ice cream

The staff here is awesome! They blew me away with a little show where one of the employees who was making my icecream threw my scoop over the counter to another employee who caught it in the cup. Wasn’t really a big fan of Cold Stone until today. The icecream was great, but the experience was greater. Huge shoutout to Orett and Corey! Hope all other Cold Stones are as poppin’ as this one.

I came here because what better way is there than ice cream and AC to cool off on such a hot day and I’ll admit I enjoyed what I got. However, I asked for one of the signature creations in a waffle cone cup, but the very confused girl behind the counter ended up making up her own creation, forgot to put it in a waffle cone cup and gave me a size larger than what I asked for. When I questioned her she said she was having a bad day and had a lot on her mind. Also, while I appreciate the attempt at keeping the place clean, wiping down my table while I’m sitting there eating is not the way to do it. A little training couldn’t hurt!

I don’t get why there aren’t more cold stones around. There’s two in queens that I know of, in atlas mall and the other in Elmhurst next to target. I love them. I usually get a tarty/​creamy flavor. It’s a bit expensively but so worth it, a small in a cup is enough for two people.

First timer at Cold Stone Creamery believe it or not. I lived in Elmhurst for almost 20 years and noticed Cold Stone open up in Queens Palace Center after Stern’s Department store (formerly Macy’s) closed down. For some reason I just never bothered going to Cold Stone even though I love ice cream. So I decided to try their «The Pie Who Loved Me» special and our friends tried a few others. Their «Birthday cake remix» was pretty darn good. The Pie Who Loved Me is made of cheesecake ice cream with graham crackers and another ingredient. It tasted pretty good but it is extremely heavy and thick.
I came here with my wife and 2 friends and realized the way they operate in here is a bit different from other ice cream parlors. It’s almost like a ice cream bar where they mix your ice cream ingredients on a ice board. It’s a interesting technique but time consuming that holds up the line. It’s a cool idea, but it doesn’t look very quick and efficient on hot summer days.
Verdict — Rich and creamy for sure but it’s heavy! I could barely eat anything else afterwards. On the brighter side, the lady who made our ice cream was extremely nice but I just can’t imagine this joint making each ice cream speciality by hand and using that ice board with each order. The wait time can seem a bit absurd for just ice cream and on another note; I wish their scoops were larger. Their waffle cones and bowls were gigantic and their scoop sizes were a bit mini to my standards.

Took my boyfriend here for the first time and it was also my first time here, as I live on Long Island. We ordered a large to share and the guy gave us a generous portion that overflowed the large cup. He let us try a few flavors and was very accommodating and nice. He finished our order before taking anyone else’s even though we were slow and there were other customers waiting. Love Coldstone!

We frequent this Cold Stone for many years when we want an ice cream cake for birthdays and special occasions.
This weekend we stopped by again for another birthday cake!
We picked one of their pre-​made layer cakes from the freezer a lemon cake with gummy fruit pieces on top and sprinkles on the side. ($ 29.99) I was pretty good. Rate it ⁴⁄₅.
Tip– the store is located on the ground floor of the mall on the outside.
Parking is not easy. There are mostly metered parking but if you go across the street (Queens Blvd) it is easier to find both metered spaces and free spaces.

While this Coldstone Creamery is in a very central location in Queens Center Mall, it was very quiet when I came. There was only one other customer and inside wasn’t as bright as other Coldstones that I have been too. However, the sales girl was very nice and made my Birthday Cake remix perfectly.

I love me self some Coldstone Creamery, but this location seems to find ways to irritate me.
Super loud, club volume, pop music blasting into my ears as I’m working through my order in my head. 2 slow employees behind the counter. One is extremely lethargic, uninterested, looks miserable. The other, who served me, was kind so that makes up for his lack of energy.
The seating area was not clean. Tables were covered in melted ice cream. I suppose I should blame the customers for being sloppy ice cream piggies but then again, the staff should clean them (the tables not the customers).
Oh, and to make matters worse, while I ate my Oreo Overload, I was reading a Unilocal review by a former employee at that location who gave it a 1 star and revealed lots of gross secrets…
Made me ask myself why I even stopped in. If it weren’t for the sinfully delicious taste of Coldstone, I’d give this place a 1. Will I come back? Only if there’s no line and I have a strong craving.

One of the few Coldstones in NYC that has an A grade but a chain is a chain is a chain. Coldstone’s prices in general are too high & they got rid of things I like (such as the signature «At the Copacabana Banana»). They also NEVER have discounts & even for your birthday club membership, they send you a «buy one, get one free» coupon that obligates your dining companion & you to eat the SAME type of ice cream.
What if one person wants to create their own & the other wants a signature? What if you don’t even have a significant other? This «buy one, get one free» stuff on your birthday is just a slap in the face if you’re single & not dating/​living with anyone who will buy the first ice cream.
When we walked into this one some nights back, there was no one behind the register. A person was in front of us wondering what the deal was with that. Finally, we got helped and got our ice cream. It seems they don’t get a lot of business at night during the winter months so we didn’t have to deal with crowding.
However, aside from corporate policies, my husband has told me about this particular location not being open at their claimed opening time so I do wonder what’s going on with this particular location’s management.