CarMax

Wow!!! World Class customer service. From the minute I walked in to the minute I left. Siwan my salesman was great. He knew a lot about the car I was interested in. He never once over sold me. He spent a lot of time getting to know the kind of driver I am and the kind of car I wanted.
I have purchased my last three cars from Car Max. This being my forth I would say I am now a loyal Car Max customer.
This is a smaller lot for Car Max (I think), but the selection of cars were top notch. When I walked in the ladies upfront let me know they were very busy today, but if I wanted to walk the lot all the cars were unlocked and I could check them all out. They also offered to take my phone number so as soon as a salesperson was free they could locate me.
Another thing was as soon as I walked in they immediate approached me. Rather then me having to walk to them.
Once again Siwan was amazing. He is a car guy at heart and you can see his enthusiasm for it.
Wether you live in the area or not it’s worth the drive.

DON’T WASTE YOUR TIME
EVALUATIONS ARE DONE THROUGH AUTO TRADER WEBSITE… FRAUDULENT COMPANY
I was offered 9500 for my 09 Acura TSX
With a minute surface sratch… really so carmax can turn around and sell for $ 15 000 and make an extra $ 4000 on top for the bank… this country needs USERY laws

Love my car! Rene Jones is great!
I went to the Carmax in Rockville to find a beautiful 370z, color and trim I wanted, but unfortunately, automatic (who buys sports cars in auto?!). I asked them to check inventory in other branches and they found me a black on black touring edition with 30k miles in Elliott city. I went over, and the car was shining and pulled up front waiting for me to drive. Rene Jones, the sales rep there was very sweet, and patient as I set up insurance and everything over the phone, calling around to several places to get the best rate. I ended up keeping her a bit past closing but she never got irritated and even gave me some pointers on things I did’t need for insurance to save me a few bucks.
Overall, great experience. Thanks Rene!

Let me just start and say… I had zero to no faith beginning my downgrade process from a 2012 Range Rover Sport Supercharger. I wanted to stay in the class of luxury but not have to worry about 10’s of thousands on simple repairs. I met LaShell and she greeted me with nothing but professionalism. As we waited for my appraisal. We test drove maybe a total of 12 cars until I ran into a 2013 C250 Benz with only 10K miles on it. I financed it. 2 weeks later I got an alert from the Carmax app saying it’s found one specific car I was looking at in Delaware and if I was interested. I called LaShell to set up the transfer ($ 0) fee. The car arrived (2015 C300 Luxury) a week later. I was called and came in to test drive, and it was AMAZING. I looked into financing and got a return of 12% Apr, smh. Financing was the hardest part especially when I have already put down over 60% of the value of the vehicle. The documentation requested was almost to the point of wanting to give up, Yeah that bad. But all in all it took approx 2 weeks to settle and close the deal. Which is entirely toooo long.

I sold my former car and bought 2 cars here, both times I have been satisfied. They purchased my old car for $ 3K more than where I bought it… So very happy! The sales person Peter was just awesome and we are just very very statisfied with our new car. Of course you get what you pay for! The max care is good to have, a bit pricy and it never covers what you really want but that’s everywhere. If you want to sell/​buy a used car, don’t go anywhere else it would be a waste of time!

While our sales guy Eric was awesome, the appraiser, JOHN, was quite rude, dismissive and sullied our experience. The offer was relatively fair but the overall experience was unfavorable.
In all, go to Carmax, just not this one.

I hate the car buying experience. Before I make big purchases I think long and hard about it. It took me over 3 months to finally decided to Go to a dealership and purchase. …plus my 2007 Chevy HHR had almost 230,000 miles on it. It was time. After downloading the CarMax app months ago to look at inventory and constantly asking myself if I was ready for a car note… I took the plunge. Even though I was upset and ready to walk away because the vehicle, a Chevy Equinox, I had been seeing available for weeks was suddenly not available. Oh it was on the lot without a SOLD tag. I was upset but my sales rep Eugene Vershov was very patient with me. While trying to calm me my husband and I walked the lot and we saw a Chevy Equinox parked in a corner but it had a Honda Civic sticker on it with a $ 16,000 price tag. I wanted to drive this vehicle so we went back inside to let Eugene know this. When we got back outside, the vehicle had been moved with the correct tag… I don’t recall the price but it was more than I wanted to spend $ 20,000. My husband calmed me down once again and we eventually found a 2012 Chevy Equinox for under $ 17,000. The mileage was slightly higher than my initial vehicle I wanted but it drove smoothly and was clean. The process took over 2 ½ hours with the hiccups that happened. Overall I am happy with my purchase. I would go back to Car Max again.

I didn’t buy my car here nor did I sell my trade in to them, but was impressed from start to finish with the service and the man I worked with, Pete. He was so nice, talked to me while my car was being evaluated about all of the things that go in to the evaluation and was excited for me when I was thrilled with the price I received. He explained to me the process, and it was genuinely enjoyable to speak with him. I felt like if I had not already decided on the car I wanted, I would have seriously considered letting CarMax have a chance at getting me the perfect car. The entire process took about an hour from start to finish (15 minute wait, and then about 30 – 40 minutes for my car evaluation), but it was smooth and painless. Pete was wonderful, and I am sorry I didn’t get the chance to work with him further, although if the occasion arrises, I will certainly use him.

I find it interesting another reviewer noted how she was treated as a woman at this dealership. (The salesman actually aggressively referring to her as a «good girl».)
It seems to be a theme: may I caution any women against working with Darryl.
I almost gave up on CarMax after having the worst experience possible at the Ellicott City location. Complete with some wise guy named Darryl speaking to my husband, saying women can’t be pleased, typical gender fueled BS. I actually walked out before an appraisal could begin. (I am the customer– not my husband.) It’s important to note that poor behavior is not the fault of the franchise but rather individual actions.
Upshot is, I gave my business to another store and seller in Laurel where I worked with Mishka, who is knowledgable and professional– that review is posted here:
I recommend bypassing the Ellicott City store and visiting Mishka in Laurel.

I bought a Chrysler 200 Limited in March, 2015 from the Ellicott City CarMax. I was extremely impressed and pleased with my car buying experience. The entire staff, from sales to signing, were a pleasure, and by the time I left, I could honestly say I felt like I made a few friends while I was there. Really cool people. I can’t say enough about the quality of staff at this location. I could not have imagined a better trip to a car dealership.
However, mid June 2015, after only putting a little under 4,000 miles on the car; the brake pads, rotors and calipers all needed to be replaced. The car sounded like a T-​Rex was gnawing on my axles. Of course, this isn’t covered under the CarMax Max Care warranty. I get that this isn’t technically a «new» car, but this was a little disappointing. Spending any money on repairs less then 3 months after purchasing a «new» car is a bit of a let down, especially $ 500+. I’d expect this from a Mom & Pop used car dealership, but the reason I went to CarMax was because I «trusted» the brand. After all, isn’t this the whole reason behind CaMax’s claim to fame? Apparently not. Word of advice: read their warranty and what it covers, then make sure you check everything that isn’t covered before you make the purchase, or sign up for the warranty.

I’ve had an absolute horrible experience. I purchased a Honda on June 6^th and by the 10^th I was already experiencing issues. My salesman was extremely uniformed and continuously lied and made false promises and not so much as an apology was ever received for the misinformation. My engine not only made the wrong kind of noise when started after a few hours, but my wheel could not be turned any time that I pressed on the brake and the issue was not the fluid level. I tried to bring in my car once service opened (only open Mon-​Fri) and was told they didn’t have any openings until the 30^th!!! I literally could not park or pull out and was unable to drive my car. I spoke to my salesperson and he informed me that I would be able to bring it right in and receive a loaner. Even though I ASKED HIM DIRECTLY AND HE ENSURED ME THAT HE SPOKE TO HIS MANAGER, he misinformed me about what was needed, so I was told to return the next day. Not only was my gas and time wasted, but they are also responsible for me getting into an accident due to my wheel that very night. I made various attempts and stressed the fact that I could not drive my vehicle THAT I OWNED FOR LESS THAN A WEEK. NEVER AGAIN will I do or recommend business with CarMax. This experience has been horrendous since the moment I stepped off of the lot. review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I went to Carmax on 3÷28÷15. The salesman (Eric) was amazing! Very sweet, professional and knowledgeable. I was not pressured into a car and was able to get the car that I wanted transfered to that Carmax so that I could see it in person and test drive it. My husband and I ended up getting fair tradein values and great purchases. The process was fast and easy and I would shop at Carmax again for any used car purchases and I would also recommend them to anyone looking for a used car. Great Experience.

I did business with CarMax 10 years ago and was very pleased, so I thought I would try it again. The offer on my vehicle contradicted itself. Said it test drove and showed very well, but was thousands under the trade-​in value. They said it had previous paint work. I am the only owner of the vehicle and know for a fact that it has never needed nor had any paint work. I think they need to focus on more training in the appraisal department.

Insultingly low offer for trade in and high priced used cars. It was a complete waste of time, but at least I didn’t transact any business with them so didn’t get ripped off.

Mixed review. On the plus side, the service is impeccable, The sales associate I worked with was prompt, attentive, got the cars I wanted quickly, and was a genuinely nice man who clearly enjoys his job. On the minus side, the service department don’t seem to know what they are doing. The check engine light of the car I bought went off twice before the 5-​day evaluation period was even over – needless to say I am not keeping it. What’s worse is that I had to return two of the loaners they gave me while working on the car – one had a dead battery, one had engine trouble. If you are a savvy car shopper with a good mechanic who knows better than to get swindled by the extended warranty, you should have a positive experience.

The people at this carmax location have no idea what they are doing when it comes to appraising cars. I took my BMW here to get appraised and as soon as they looked at it the guy thought it was 5 years older than it was and did not know what model it was. He also gave me attitude for having a nice car and wanting to get rid of it because he thought I was very young. After looking at the car he came to conclusion that the seats were leatherette (they are leather) and that there had been serious frame damage which there was not. The attitudes of the people working here is unacceptable and I would never sell my car to them. They gave me an offer that was less than half of what the car is worth (this was my second appraisal). They were offering me $ 2000 for my 2003 BMW in great condition with no problems and I saw the same car one year newer on their lot for $ 19,000. I would never recommend this location.

Since other reviews are so negative I need to clear the air a little bit and say that my experience was mostly good, ok deal (although maybe not the best). I was treated well, was approved for financing quickly (over the phone even!). My only issue may or may not lay with the Service dept. — I’ve had to take the car I bought back there to be fixed twice now — the 1^st time within the 1^st 30 days and again within a week after that. One does have to wonder if their «125+ point check» is actually that thorough or if the car I bought was simply on the verge of having issues right when I bought it. The nice thing is that everything wrong is being covered, firstly through the 1^st 30 days guarantee and secondly through the manufactures own warranty. On top of that a loaner car was provided. so yeah, make your own judgement. they seem to get a lot of customers so between that and my own experience it can’t be all bad.

Great car buying experience.
Beware of service dept. they are not on same page as sales dept. I was told that certain items on the car would be addressed by service dept.(new wipers, steering, etc). That was not completely true. Service guys are nice enough but be warned –have them take care of all service issues before you agree to buy the car.

When I went to the Ellicott City Carmax, I was greeted kindly and got what I consider to be a fair offer on my car. So that’s that.
But within 10 minutes I knew I wasn’t going to be a customer there. The salesman I was introduced to called me a «good girl» multiple times (I’m 31, just old enough to not want to be treated like a kindergartener) and was told that «Volkswagens are retarded» and I shouldn’t buy one.
Let’s just stop right there. I know that people can be overly politically correct about throwing around terms like «retarded.» I am in the camp of people who take offense to the word being thrown around as a pejorative. I have family members with developmental disabilities. I don’t advertise it; I don’t open conversations with it, and I’m not ashamed or embarrassed by the fact. But if you’re a big enough jackass to use that word to a complete stranger – mind you, a stranger you want to give you a lot of money – then no, I’m not going to shop at your establishment. There are plenty of other places to take my money.
Some people might not care about the use of derogatory terms like that used in casual conversation. I do. In addition to being ignorant and cruel, it’s classless and tacky. Also, you’re in a business setting! How is that even remotely professional? Answer: it’s not. It’s no different than using a racial epithet or a slur against someone’s sexual orientation. You want to spew that ignorance with your friends? Whatevs. That’s your right. To me, that’s a dealbreaker.
Also, I’m not going to be flattered when you call me a «good girl» 10 times. I’m going to think you don’t respect me enough to treat me like an equal if you refer to me the same way as a well-​behaved dog.
I walked out of there without causing a scene or flipping over a desk, though I was tempted. Instead, I took their offer to another dealership. They matched the offer and I bought a new car from them. Norris Honda – not Carmax– got my business by being professional and treating me with respect.