O’Donnell Honda

Service department sucks. Like the other customer said they will charge you for unnecessary services. They have the lowest rating for Honda service department in the USA. Every time I take my car there I leave with a new problem. Do yourself a favor and go to college park. They have one of the highest ratings.
Avoid!

If you are a woman you will definitely be taken advantage of here. They charged my wife over $ 300 labor for an oil change and tacked on several unnecessary parts and charges until it came to almost $ 500. I always find it unfortunate when car places take advantage of women but this is an extreme case. When I went in to call them on it they casually shrugged and showed me her signature. Do not bring your car here for service unless you are a car expert and will know when you are being clipped. I’m embarrassed that my wife paid the cost of 10 oil changes for one, but there’s nothing I can do at this point except warn others.

Don’t bother.
Sales– I found a great deal on the exact car I wanted. I walked away from it solely because of their service manager, who was less than approachable. Very dismissive and rude and treated me like nothing. Literally just said «No» to an offer I made and kicked back with his hands behind his head, looking away from me and continuing conversation with his coworker. I went elsewhere and got a another car, 1 year newer, for cheaper.
Service center– 2 weeks later, after I bought a car from another dealer, I returned to O’Donnell for service (it’s the closest Honda dealer to my work) to give them another chance. I called TWICE in advance to make and confirm my appointment and to make sure they’d cover the repair under factory warranty form Honda (my alignment was out when I bought it). TWICE I was told that it wouldn’t be a problem, so I made an appointment for 7am before work. When I got there, they checked in my car and smacked the door of my 2-​week old car on their railing. Then, when I got inside, I was told I’d have to take it back to the dealer I bought it from for the repair… after confirming this TWICE.
I understand the repair issue and having to go back to the original dealer, but they could’ve told me when I originally called twice. Glad I got up early, wasted my gas, and added the first ding to my new car door…
Just don’t waste your time. The only redeeming factor was the original sales person I spoke with (before the sales manager), who was decently helpful.

I had two encounters with this dealership — first when my friend’s car got recalled for airbag issues and the service was prompt and adequate. I felt like they did the job in timely manner they had promised. Second time was when my car’s battery died and I needed a «security code.» I called the dealership hoping but not totally expecting to resolve the issue. The lady who picked up the phone was nice and courteous and directed my concern to correct person — Kevin. Kevin helped me troubleshoot over the phone and he was able to tell me the «code» and I was able to unlock my car again! I can’t vouch for Service/​Parts/​Repair but this was an unexpectedly positive experience for me! Thank you KEVIN! If I were to purchase another Honda, I would totally come here!

I brought a car to O’Donnell Honda for an appraisal and was given an appraisal voucher which stated the offer was good for 7 days or 300 miles.
When I returned to the dealership within 48 hours with less than 50 additional miles on the car, they did not honor the appraisal voucher pricing. They reduced my price by ¹⁄₃ even though the car was in the same condition.
I will never do business with O’Donnell Honda!
Beware!!! Don’t trust them …

I purchased a 2015 honda fit here from Stan. I highly recommend working with Stan on negotiating a fair price for a car. Stan was very diligent and responsive. He was upfront and personable.
Stan was willing to give me a much lower cost than his original quote after I got an offer from another dealer. He also let me put a $ 200 deposit on the car and he held onto it for a week until I could come pick it up. Stan was really friendly and honest with me. This was my first car buying experience and he was not condescending. I was treated very nicely and would definitely buy my next car from him.

Wonderful team. Hassle free. Fair car dealer. It is an exemplary of Honda car dealer should be. Of course it is based on my personal experience. Although it is a smaller size dealer than other neighboring Honda dealer in Clarksville, the trade in and car offers were much more reasonable and fair. The showroom there in Clarksville may be much bigger, more energetic, and fancier with sofa and vending machines but it is a price hacking war out there. Watch your offers. I prefer this smaller dealer than the fancier one.
As a car buyer, it is our responsibility to do the research, calculate the numbers, and car info. Knowing what you want and needs saves you from having buyer’s remorse. Kelly blue book
and auto loan calculator have been my most frequented web sites in the past few days. After reading the car review and insurance crash safety rating, I narrowed down my search to Honda CRV with the model offering features I need.
Shayne, Jerry, and Sanjiv are quite a team. There was some usual negotiation process back and forth as expected. The trade in value is slightly lesser than Carmax’s but they matched it if you showed them Carmax offer. The trade in value of my car that Honda Clarksville offered was $ 1000 less than here. I think the fair trade in value makes me feel more comfortable and trust to deal with the price negotiations. Set your price and stay firm.
The manager even offered water bottles while we waited for the finance process. I broke the buying process into two. I came by for test drive and choose the model first. Then I came back to the dealer to close the deal during weekday which is quieter than weekend. Shayne took the time in the frigid weather to show how things work after I hopped into my new car. He even checked the personal info I left in the old car afterward. Thanks!

I guess that I was expecting, in this day and age, a more sophisticated salesperson when I bought my Honda from O’Donnell; one who understood that consumers (especially car buyers) have much greater access to information, and would respect that an informed buyer wasn’t just some schlub who paid sticker price. That wasn’t the case, but I did end up buying my car here because I got exactly what I was willing to pay for (and because it’s the closest Honda dealership to my house).
Negotiations were fairly easy, but keep in mind that you’ve got to ignore all of the «I’ve got a family to feed» and «We want this to be a lasting relationship» nonsense that salespeople are known to spew for the purchase process to go smoothly. Also, you have to be willing to walk out at any time of the discussion is your gut it telling you to do so.
Some of the very last things they try to sell you will be accessories (which you really should’ve negotiated into your purchase price) and a Honda Care warranty. The Honda Care warranty is an EXCELLENT product, but feel free to laugh at them when they quote you a price on it. I’m usually not one for acting disrespectful to those I’m engaged in any type of financial transaction with, but when they’re trying to get you to pay 64.4% (that’s the EXACT calculation) more for the warranty than is available elsewhere online, feel free to throw decorum out the window. (Anyone reading this can DM me for the exact calculation.)
I would’ve given O’Donnell 3.5−4.0 stars had they not attempted the same, well-​worn tricks that have given their industry a black eye since its inception.

I dropped my car off on ¹¹⁄₆ and their service center called me back early the next morning. They told me that the Honda factory left the cap that holds my transmission fluid in loose. As a result the transmission has been leaking fluid since I got the car. They tightened the cap and topped my transmission fluid off. The car has been running fine since then.
All of that was covered under warranty and they threw in a free tire rotation since I had to bring the car in. While I appreciate the free tire rotation I still had to rent a car for the day I was without mine. I feel I should be reimbursed for the cost of my rental (which was only ~35 dollars). When I picked up the car I asked to speak with someone about being reimbursed for the rental. Of course the person I needed to talk with wasn’t there so I asked them to have him give me a call when he had time the next day. I have yet to receive any form of follow up.
While having to pay to rent a car while my defective new car is looked at sucked that’s not why I’m giving such a low rating. It’s the lack of follow up across the board. I really wanted someone from O’Donnell to take ownership of the problem. Instead I had to call several times and leave messages that were often never responded to.
At this point I’m ready to throw in the towel. I don’t think I have the energy to fight over 35 dollars anymore.

Before I begin, I just moved to Maryland from New Jersey, and I have a thick skin for bad attitudes. I got an oil change at O’Donnell Honda today, and this was my first (and last) experience with them. The oil change part went okay, how could it not? And the waiting area was nice (yay free doughnuts!) but otherwise their customer service was AWFUL. The woman at the cashier desk said nothing to me except, «$ 32.60» (or whatever) and gave me the stink-​eye when I put my credit card on the counter. Would she rather I write out a personal check?! I don’t get why she was that unhappy. And then all of the other people who work their sit at their desks, play with their cell phones and try to look busy. Its pretty rude. So I went up to one guy and said, «My car needs new brakes, can I talk to you about that?» and he said «No.» I wanted an estimate that was all, no need to throw an attitude. He did eventually quote me $ 190 for break pads and $ 550 for break pads and rotors, which is awfully high. I will take my car back to Clinton Honda or Honda of Princeton all the way back in NEW JERSEY before I go back to O’Donnell, I found them that off-​putting.

My wife and I were in the market for 2014 honda odyssey ex-​l. We had been to other local honda dealers, and could not find a deal that works for us. One Saturday night we happened to be in ellicot city. We had forgot about this honda dealer. Soon after arriving we were greeted by Alex (new car sales guy). We told him what we were looking for. With in a few minutes, he pulled up with the van. But it was the wrong color. He said they have the van in the color we want, but it had not been prepped yet. He asked is if we want to take this van on a test drive. So we did. We were gone for about an hour with it. When we came back, Alex already had all the needed paperwork, and pricing on the van. We told him how much we could spend. He went to his manager, and the manager agreed to the deal. One problem. We did not have our check book with us for the down payment. O’Donnell is opened on Sundays. So we came back the next afternoon, the van we wanted was dealer prepped. We went in signed the last of the paperwork, and done. Our total time in the dealership (minus the test drive) was an hour. Alex has been top notch since our first meeting. I came in last week to buy rear cargo mat. Alex stopped in the parking and asked if I’d like the van washed. I of course said yes. The van came out looking great. Now I’m here today for the second oil change. Alex again saw me in parking lot. He offered to let me test drive any car I wanted. So I would not have to sit the waiting room. We are now planning in buying a Honda accord. O’Donnell and Alex will be our first stop.

I have been a Honda customer for over 8 years. I had my Honda vehicles serviced at multiple dealerships over the years, including locations in Bowie, College Park and Arlington and Ellicott City. When it comes to customer service, it’s safe to say that O’Donnell Honda of Ellicott City is perhaps the worst Honda Dealership in the DMV area.
Here’s the situation: I wanted to obtain a printout of the service history of my vehicle and the associated costs, so I called each of the dealerships I visited in the past to make the request. ALL of them promptly mailed out the requested documents (after verifying my identity of course) except one dealership — O’Donnell Honda. Instead, they sent a one page (actually half a page) summary of services, and no information about the costs incurred.
I called to speak with a service representative and requested the document. He told me their system does not store information about cost of services. Somehow they are the *only* dealership in Maryland whose system does not store financial information about services provided. I requested to speak with a manager, got a Terry. I explained to Terry my request. He said the general manager, Brian Shwank, can help me but he is out that week, and asked that I call him the following week.
After numerous calls and failed attempts to reach him, I finally got a hold of Brian. I explained to him my situation and stated that I have been trying to get this accomplished for over a week now without success, and that other dealerships were prompt and cooperative in sending the information. He said and I quote: «Let me think about it and get back to you later!» A customer calls to get his vehicle’s records, and the GM responds by saying: let me think about it. Overall, he was quite rude. When I stated that my request is urgent and that I have been attempting to obtain this documentation for over a week, he responded: «then I am not going to do anything for you» and hung up the phone! Yes he hung up the phone on me. How about that for customer service?
Generally speaking, dealerships are notorious for charging customers outrageous expenses and concealing critical information about vehicles. However, I felt it’s particularly important that I warn potential customers of the way business is run there. As stated by another reviewer already: «You can buy a car anywhere; the service is what makes the difference and O’Donnell Honda disappointed us in this area.»

After emailing several Honda dealerships in the area, O’Donnell provided the best on the road price for the exact *New* Odyssey I wanted. I was completely satisfied with the price, however I let this cloud my judgement when valuing my trade in. The price settled on for my trade-​in was less than Carmax quoted (3 months earlier) however, considering tax savings, close enough to pull the trigger. Then I did something which no one should do — went back to see what they listed my trade for — $ 7,000 more than they gave me. Granted, they probably won’t get full price, but none the less, left the feeling of getting shafted. Completely my fault for not being firmer on negotiating and walking away when they wouldn’t even concede a $ 87 cargo tray, but still sucks big time. As nice as they may seem, at the end of they day they are trying to shaft you — sellers beware.

I purchased my first vehicle out of college in 2008 here. It was a very easy process and I was very satisfied. 6 years later, I have a growing family and I’m in the market to purchase a new 2014 Honda Odyssey EX-​L minivan. O’Donnell Honda was my first choice since I had a great 1^st experience with them. I inquired about a «out-​the-​door price» online and was happy with the price they qouted me at. I visited the dealership and met with a sales person I would rather not name.
The color/​combo I wanted was not in stock but there was a identical Odyssey on it’s way to the dealership from the factory. I put a deposit down, discussed the cash I would put down at the time of sale, and filled out all of the financing paperwork. I was sold, no questions asked. My van was on it’s way! I was told it would be here in a week.
11 days later the minivan arrives. My wife and I go to the dealership that evening to purchase the van. We had our checkbook ready. After a few minutes, the sales guy leaves and comes back stating that we lost a Honda rebate and the Van is now $ 800 more than what we originally agreed upon.
Frustrated, we still tried to compromise and told them we would split the difference with them as we didn’t feel like it was our fault/​problem. They quickly rejected the offer. So we walked out.
They lost a sale of a $ 34,000 van for $ 400. Not only that, they lost a customer for life. You can buy a car anywhere; the service is what makes the difference, and O’Donnell Honda dissapointed us in this area. I’ll be visiting another (unnamed) Honda dealer this weekend and purchasing the minivan there. If they had told me on day 1 that the price of the van was $ 800 more, I would have bought it. The fact that they threw this at us on the day we were going to purchase was wrong, and we left based on the principle of it all.

They tried to disguise, and then smooth over, the extent of a serious accident in the history of a car I nearly bought. Prior to realizing that (and SO thankful that I did!), there were negotiations. SO many negotiations. Each step took 20 – 30 minutes of my sales person running «upstairs» and my offer being shot down. After I looked up the accident history of the car on my phone, in the dealership, and showed it to my salesperson, they knocked a laughable $ 500 off of the price. I wasted a good five hours of my afternoon to this process.
My sales guy wasn’t a jerk, which is why I’m giving two stars rather than one, but he was definitely VERY new to the job. And didn’t know how to drive a stick. What car salesman can’t drive a manual?

I keep a car in Baltimore for work, and I had to go back to Ellicott City for their honest service.

Buying a car here was painless. They sent us a quote via email — A FULL QUOTE. Which included taxes and all of the hidden arbitrary crap dealers don’t want put out there until they absolutely have to. They also contacted us via email instead of the phone like I requested and didn’t hound us every 2 hours.
In the end, we went in to buy a base model Fit and the price was so good we ended up buying the Sport model. We love the car we loved Mike Garvey our salesmen and I would recommend if you’re in the market for a Honda. Also, they are open on Sundays which is awesome!

Bought my first Honda here. No problems. Went to buy my third one here, due to my previous experience. The salesman tried to get me into everything but what I was looking for. Plus, he was a racist. Called me and left a message saying, «Call me. I don’t want to sell this car to this Jew.» Really, dude?!? I’ll never return nor recommend that anyone else purchase from O’Donnell.

My experience is specifically related to buying a used car. I didn’t really want to buy from them, but there are not many options for a low mile Honda Pilot 4×4 in November.
I can’t stand pushy salesman and William Prince is just that. I had to haggle to get an even comparable deal to CarMax, but we wanted this color and it to be Certified.
Here is my pain points:
1.) We had an approved outside loan and it took about 3 hours to purchase the car. Financing department was quite slow.
2.) We got a rain check on a few services, but have had a terrible time getting them to honor the services.
3.) They never mailed our license plates. I had to jump through multiple hoops before I got the GM and had them overnighted.
4.) They act like working with 20k+ vehicles have no value and therefore require no accountability for drop-​offs. I say, «Can I have a receipt that you received my vehicle for service.» Response from salesman, «Oh we don’t do that.»
If you can avoid it, go else where… or next door to CarMax. We dealt with a very helpful salesman at CarMax named Joel. I wish we bought from them.

Years ago my dad came here to buy a van, and the salesman asked ME if it was for MY children. I have no kids. I look like I’m 13 when I leave my house without makeup. I was really put off by it and dragged my dad out.
Well, I guess that guy got fired. We went back a year ago to get a Civic, and had a lovely time there! Very easy going, no preassure place. We went back today to order a Pilot. This place is great, and no one asked me if it was for my kids (again, I don’t have any).