Enterprise Rent-A-Car

Let me preface that it’s unfortunate that I signed up just to write this review.
Upon calling the branch and booking my car in good faith, I found out the day of the reservation that I could not be picked up at the time I had originally been told. Apparently, I had been given misleading information by what I was told was a «third party» when the lines are busy. They only provide pickup from my location on Saturday mornings apparently… Once finding this out and trying to cancel my plans i.e. an unchangeable hotel reservation, I sought reimburesemt for the mistake and was met with them blaming the third party.
Story goes, you need to press the «*» button to speak to the actual branch. Which I find odd, especially since nothing states that. I don’t know that. In aggregation, they don’t know who this third party is.
This led me to call Enterprise’s customer service which was more than helpful in telling me the number I called was the actual branch and to speak with the branch manager. To my luck, that is who I had been speaking with… This was confusing as I was being given different information, even if the manager told me the third party takes the phone when they’re busy… confusing information I’d say esp when customer service says otherwise.
Bottom line, make sure you are very VERY explicit with this branch as it seems to be that this is a common occurance from what I was told and nothing is changing apparently. Plus it’s always nice when the branch doesn’t even offer any incentives to draw me back to the agency, no free future car, or even upgrade, or anything. I am seriously reconsidering ever using enterprise again.

Due to the location of this Enterprise, it is very convenient for me to rent a vehicle. I prefer to rent either Dodge Chargers or Chrysler 300’s. Unfortunately, these vehicles are not readily available anymore at this location?! Other than that, I haven’t had any major issues with this particular location. As long as you don’t have an issue, with the type of vehicle you rent. Oh yeah, make sure you use a major credit card. If you use a debit card, you will have to bring everything from utility bills to birth marks! Which is VERY inconvenient!

Their office is under staffed. It took me about 40 minutes to leave with a car. The car was not ready. I made the reservation days in advanced but it didn’t seem to help with a speedy checkout. I’d probably wouldn’t return to their office.

LATE. Slow. Unable to get a car you expected. They also do not offer free pick up and drop off on the weekend, which is what they advertise online.
That was our first impression. Like all rental companies, they attempted to soften the criticism by offering a free upgrade on a future rental. No happening.
I have two stars because the attendant was cordial. Bottom line product is bad, service is average. If you can avoid this location, do it.

I initially reserved my rental at the Quantico Enterprise. When I dropped my car off for repairs, the Dumfries Enterprise came to my rescue and transferred my reservation. Everyone who works there is friendly and willing to assist. I was in my rental and on my way in probably less than 5 minutes. The repairs on my car were completed faster than expected. I dropped off the rental and they quickly took me to pick up my car. I wouldn’t mind doing business with them again!

This place is unbelievable! My parents got into an accident and had to get a rental for the meantime. The service at the beginning was good but when it came to the condition of the car, we had to take it too the car wash to do a FULL CLEANING (stinks inside they didn’t clean the inside of the car). Dunno with this place, nice people but helping out with car issues wasn’t that great…