Enterprise Rent-A-Car

Rented a car for one of my employees whose father was terminally ill and had to drive to Pennsylvania right away. When she went to return the car at the same location that it was rented from and asked for a ride to her home which is no more than 5 minutes away, the Manager at this location told her that she would have to drive it to the Dale City location which granted is about 2 minutes away but not where she picked it up from and the site where she has done business with Enterprise for the last 5 years when they were further away on Jeff Davis Blvd, and picked her up and took her back home with never any issue or problem. The Manager was rude and unprofessional and showed no signs of having any customer service training what-​so-​ever except bragging that he had been the Manager of this location for the past 2 to 3 years and will not drive across Dale Blvd in which her house was not even a full block from. When she got to the Dale City location and spoke to the employees there she was informed that she was not the only person with this same compliant as many others have came there and told them this same Manager sent them there. If Enterprise is changing the way the conduct pick up and drop off as advertised then they need to let customers know this information up front, and not inconvenience them as she had to wait an additional 30 minutes for a ride home at the Dale City location with a 4 year old child and milk that she had just purchased prior to attempting to turn the vehicle in at the Jeff Davis location. Our corporation will never do business with Enterprise again.

Great customer service, plenty of cars, no drama. Just what I like. Friendly staff and the intermediate car they rented was a brand new model,
Just washed/​cleaned and they didn’t try to sell me a pile of upgrades, which drives me loco.

I rented a car from this location from 2 days. i wanted to have an information for insurance. but didn’t want it. when I got the bill, I realized that they put insurance too… when u say u didn’t want it, they can say, «u already signed the paper» .this was the second mistakes of Enterprise to me. NEVER enterprise anymore.

I recently rented a car here for a Christmas road trip and had a great experience. So great, that even though I never write reviews, I feel compelled to do so. This location deserves a much higher rating. They picked me up on time, had a couple of cars to chose from, and were friendly and professional. The manager even chatted with myself and several other customers on drop off and pick up. They made this an easy and pleasant experience even though I was renting with a debit card not a credit card. I highly recommend using this location.

Im surprised that so many reviews are negative! I had a great experience with this location. They have moved from their previous location and are now in a newer facility which was clean and organized. I rented my car online and called the next day to arrange pick up. I spoke with Matt who was very pleasant and accommodating. On the day of, the pick up was late. I called and was told Justin would be there momentarily and he was just a few mins later. On the way back to the location Justin made friendly small talk and spoke about how much he liked his job which was nice to hear. When we got back we began paperwork and Justin gave me a free upgrade due to the late pickup which was nice. He thoroughly went over the outside of the car and noted any previous damage, and explained all extra costs. While waiting for the vehicle, the reps inside were also super friendly and conversational.
The car was a 2015 Chevy Cruze, and it was a fun little ride.
All in all I had a pleasant experience and plan on renting from them again in the future.
The only reason they didnt get 5 stars is because I needed to put gas in the vehicle and my windshield was super dirty and I needed to wash it.

I have rented from MANY car rental companies since driving in the United States (am not a US citizen) but I do have the best customer service Over the past few month, I have stuck with Enterprise. I am never disappointed because if there was ever a problem their staff corrected it immediately. They are efficient, courteous and very friendly. The best part about them is their convenience and delivery of service. I cannot say enough good things about Enterprise except for I don’t care how many other rental car companies offer perks, I will ALWAYS rent from Enterprise.

I want to first thank who ever worked on 12/​12/​2015 at 2:52pm. You made my daughter’s birthday begin on a horrible start. Now let’s begin… I went online to obtain a vehicle for today. My car happens to be in the shop and my wife is out getting cake and arrangements for my daughter’s birthday. I needed a car so we could transport all guest to and from the birthday locations. I made my reservations and called an Über. While in the Über I called the location were I’m renting from and told them I am 7 to 9 minutes away. Meaning I would be there after 3pm. the person I spoke with was male and stated that the computer systems would be down. I asked if I could have my info imported while I was on the phone. This way the system would see it as a customer in the system before 3pm. He said he could not and this was due to me making the reservation online. I asked him to cancel my online reservation and add me over the phone. He stated that he could do that. I told him I was literally at the intersection of dale and Jefferson Davis and depending on the lights I would be there a couple minutes late. I drove to the location that they moved from and ended up there at 3:03pm. I then back tracked and ended up at the correct location «online they have the old location as the address» it was 3:06pm. NO ONE IN SIGHT. The place was a ghost town. I was told that my reservation would be OK and that I was on the way and my info was already in the system as I just spoke to someone there regarding my reservation. At least the Über driver drove me back home at no charge. I will be up there on Monday and want to speak to management. After I speak with management I’d like to find out who owns this location. After that I’d like to write a hand written letter to the owner, CEO and whoever else needs to be involved. No, I’m not asking for anything in return. What I want is customer service. The same thing I give to my customers every day. I plan to push this as far as I can. You started my daughter’s birthday off on the wrong foot and intend to make someone listen. I am very good at what I do and will use every contact I can to ensure someone hears me.

The below statement is what I’ve sent to Andrew C. Taylor the CEO of Enterprise. While I was not charged for the rental due to the company negligence, it is the principle of the matter that I share this information. My situation could have gone from zero to sixty with the state trooper and it was Enterprise that caused me to be pursued by the authorities. I encourage anyone whom is placed in a situation as such to contact the CEO and executive members so this issue will be resolved as my situation is not an unique one (just google it); this has happened to many in various states. If personal vehicle owners can not get away with not registering or insuring their vehicles then corporations should not get away with it either!
Dear Mr. Andrew C. Taylor
I rented a vehicle from Enterprise on November 25, 2015 as we were going to visit family on Thanksgiving Day.
On Thanksgiving Day we were driving on Interstate 81, I was stopped by Virginia State Police Trooper Kenneth R. Howard. As I was being signaled to pull over a significant amount of fear overwhelmed me, I could not imagine why I was being pulled over. Within seconds I imagined my life ending in tragic death like all the others that have faced police brutality. I was not speeding or driving incorrectly, but I was being pursued by the authorities. Trooper Howard pulled me over and sought confirmation on whether I knew the tags on the vehicle were expired. While I did not receive a ticket from State Trooper Howard, I obtained a gut wrenching feeling, a massive headache and major anxiety.
I called Enterprise on November 27, 2015 at 10:37 and spoke to the branch manager Michael Minai. I explained to Michael how I was inconvenienced by your company renting me a non-​registered vehicle with expired tags and insurance. Michael apologized and inquired about when I would be returning the vehicle to the location; his response offered a state of oblivion, as I just stated I was stopped by the police due to your company negligence. I then explained that I would not be driving the vehicle and requested that he send an associate to retrieve the vehicle, of which he complied.
Matt an Enterprise representative, arrived to my house at 11:05 we shared a conversation on the probability of why I was faced with the issue of renting a non-​registered/​uninsured vehicle. He stated he was not the party responsible for the vehicle being registered or insured. Matt indicated I would be comp and said he understood how I felt.
Mr. Taylor what are your views on this issue as this does not seem to be an isolated incident. I send this letter of grievance, requesting a letter of apology from the party whom is responsible for making sure when a customer comes into Enterprise Car Rental and pays for a service and is issued a binding contract that that contract is actually legal. I want transparency on Enterprise, National and Alamo car rental protocol on maintaining licensed insured vehicles so that consumers of Enterprise Holdings are not faced with the issue of being ticketed or stopped by the police via your corporation negligence.
§ 46.2−600

I rented a car through Hendrick Honda while my vehicle was being repaired. This was on a Monday morning around 9am. I was met promptly in their tiny office, but was well greeted. I can see why some reviews were harsh on this place, but don’t let it scare you away. I read the reviews beforehand, and the experience was not that terrible. Granted, they were pretty short on cars, I asked one of the reps if this happens a lot and she said all the time, so be sure to book ahead/​call ahead/​be patient if you have to wait 2 minutes while they wash the car previously returned. One guy ahead of me seemed pretty upset. There seemed to be a pretty steady flow of customers returning and renting. It took all about 15 minutes to get out the door. They washed the car before giving it to me. They just gave what they had in stock, even though the price I was paying was for the economy, which lucky for me was a nice SUV. One of the sales reps, a young woman, was very very friendly. She came up to me while I was waiting and was giving friendly conversation. A man who seemed to be the manager was also very nice, he seemed to be working hard to make sure his employees were working to get the quick turnaround of incoming rentals. As I walked out he thanked me for choosing his enterprise and for my patience. All in all a great experience for me.
On a side note, if you are getting your car repaired by one of the dealers next door, be sure to tell them! Some have special discounted rates if your car is being repaired, mine was tremendously less!

This place is bad. I think the only thing keeping this location open is the fact that the nearby car dealers use them for loaner cars. The cars don’t look like they ever get properly cleaned. The business office is a mess and all of the employees are hurried and scattered like they are not entirely sure of the check-​in or drop off process. Just a horrible experience in a sad little location of Woodbridge. I would NEVER book a personal rental out of this location.

Similar complaint as everyone else, they often don’t have cars available and if you’re lucky you can get a car that usually doesn’t have a full tank of gas. The only reason I give them 2 stars is for customer services, the staff are always friendly with the exception of the manager, who often appears to be in a negative mood.

Not impressed with this location. I am sure most of the people renting cars here are getting their cars serviced at one of the nearby car dealers.
It is small, not a huge stock pile of cars. One women pulled up to return her car while I was there and I was the lucky one to get that car when I left. So obviously no detailed inspection or washing of the cars before you get yours. My car only had a ¼ of a tank of gas in it when I received it. The rep told me I only had to bring it back with a ¼ tank of gas. As soon as I pulled off the lot the gas meter went down to almost an ¹⁄₈. Most places give you a car with the tank full. It’s a lot easier to fill it back up to full than it is to ¼ tank. When I brought it back it was at a ½ tank of gas. I mentioned this to the man at the counter and he did give me a business car that lets me get ¼ tank of gas free next time I rent from that location. Of course, that will only be out of necessity.
Other than that — all the people that worked there were friendly, no complaints there. The office looked dingy and they needed to vacuum, it just wasn’t professional looking.
If you are dropping your car off for service there aren’t many choices, so this is better than none. I think there is a Hertz nearby. Not sure if that is any better. I know I have high standards for customer service. When I traveled a lot and used enterprise I was always impressed, but not so much with this place.

If I could I wouldn’t give any stars. Never ever, EVER use them for your rental needs. This location is trying to scam me into paying for interior damage knowing full well they don’t do thorough inspections each time cars are returned, nor do they do interior inspections when handing you a car. «Committed to taking care of our customers»? That couldn’t be further from the truth… they use bully tactics to scare you so they can stick someone with costs that the local branch doesn’t want to deal with, and managers that NEVER call you back. Their negligence in inspecting the car I had for 36 hours could have caused me to get into an accident and now they want to stick ME with a bill. Not only that but it was filthy, had change, dirt, and sticky substance all over the gear shift, and credit cards laying about. Advice if you have to use them, 1) DON’T, 2) have someone inspect the interior of the car at pick up and drop off. Enterprise Rent-​A-​Car, you’re a deplorable company. This branch is the worst, I should have seen these reviews first. This will definitely make it to small claims court.

Wish I can do a negative star because the service they did was horrible. Called IN ADVANCE to reserve a car bc I had to bring in my car to be repaired. The person (don’t know her name) helped me, I gave her ALL OF MY INFORMATION and she said that I’ll be promised the car similar to the one that I drive. The day I come in to turn in my car for repairs (4 days after) I called them and they said that they have no recollection of the reservation that I had. This is utter ridiculous!?! Isn’t the reason to call ahead is to RESERVE A CAR, not have someone take all my information and just discard it. The employees are trying to help but I’m so pissed off…

Avoid if at all possible. The employees were not pleasant at all. None of them cracked a smile and barely moved their mouths from a frowning position until I smiled and tried to make a joke. Most enterprise offices are on the grey side anyway, but this atmosphere made me feel like running out as fast as can be. I rented a vehicle while my car was in the shop. But at no fault of theirs there was just hassle after hassle. But they weren’t any help they weren’t accommodating and every time I had to go back I stood at the desk looking at the employees and manager either standing around or sitting at their desk waiting for someone to walk up and help me. Really?! Really?! Then when the employee questioned his colleague about getting up, he didn’t respond. Then proceeded to tell me he was on lunch. Ok? The manager didn’t have a business card and the same guy told me he was new. Really?! Is there a reason for all the unorganized unprofessional behavior at this location? The guy who was on lunch proceeded to tell me a story about how he had to catch all the car rental thieves. By the time I was done with them I had to leave and didn’t wanna go back to that location. Went to the drumfries location and was greeted with smiles and hello’s the entire time we were there. Every associate asked me if I was being helped. The associate saw me heading to the door from outside and had already walked over to greet me. It was cold and windy and they still had smiles and laughed. They were even proud of their percentages for the day… We’re at 90% …they said. Everything at this office was quick and simple, in and out in 10 minutes. It was close to closing time in both locations. But who do u think was trying to pack up before the buzzer. That’s right folks. Woodbridge. They even locked the doors while we were in there. Really?!. I guess you know where I will be going next time.
In the defense of the Woodbridge employees, it was definitely pretty cold in their office. Not to mention drumfries is a little different from Woodbridge. Just a hint: adding a smile can help customers feel comfortable, it allows them to feel as if they can trust you regardless of the circumstances.

Frustrating doesn’t even begin to describe my experience with this branch. While the workers are all very nice, they obviously don’t know what they’re doing. This branch is extremely disorganized and difficult to work with.
My car was in the shop, and I had a rental through my insurance. I opted to pay for the extra rental protection (which wouldn’t be covered from my insurance). When I got my bill, it was higher than I expected. I called the rental agency and found out that they charged the tax for my rental to me instead of my insurance. They claimed my insurance just didn’t pay the tax. When I called my insurance company, they told me Enterprise never BILLED them for the tax. When my adjuster called Enterprise back, they weren’t able to tell him what they billed me/​break down the charges. He had to call me back a second time just to verify what I had been charged and what amount of tax shoud be paid by Geico.
And that’s just the icing on the cake… If you feel like reading, here’s the rest of my beef with this location:
I don’t think the gentleman who issued my rental car properly explained things to me up front about charges. I opted to get the rental protection, which I was told would cost $ 15 a day. I thought that this was a fair amount so decided to go ahead and get it. When I received my bill this week, it was more than I expected. I called the office, and spoke with an employee who was very cordial and pleasant. She explained to me the rental was $ 15.99 and that there is also a 10% tax charged. When I was told about the protection, the gentleman said «It’s just $ 15 a day.» He also decided to explain the protection to me outside, in the cold, very quickly right before I was about to step into the car. It would have been much better if he’d explained it to me inside the lobby while we were taking care of all the paperwork. I think then I would’ve asked him more questions. Being asked last minute in the parking lot took me off guard and also made me feel rushed in deciding to take the coverage. Furthermore, the price quoted to me was lower than I was charged (because it was actually $ 16 a day), and when he said «just» I assumed that this included all fees, taxes, etc.
Additionally, while in my rental, I received a call asking how long I would need the car because it had just been sold. It’s irresponsible and disorganized to sell a car that someone is renting for an unknown amount of time. Thankfully my car was done, so I could return the rental car the next day. Had my car needed more time in the shop, though, they would’ve asked me to return this car to get a new one, which would’ve meant me taking time off work and dealing with the hassle of transitioning into yet another car.
Overall, I am very unimpressed with the service I received from this location. While the employees were all pleasant and polite, they don’t explain policies well and seem disorganized and sloppy. Their billing is a joke. I will make a point not to rent from this location again and will also let others know to avoid this location. I’ve used the Enterprise located on 2850 Dale Boulevard in Dale City, Virginia 22 193 and received much better service.

They are always smiling while at the same time doing nothing. We needed a large warranty repair done at Hendrick Honda and thankfully they put us in a rental car while it was getting done which was great. So they told Honda that they didn’t have any bigger vehicles for rent so we loaded up the car seats into a Hyundai. I had to stay at the dealer cause there was no room in the car for me with the store associate. My wife calls back and they magically found a minivan so then of course now I am at the dealer and she has to switch over the two car seats by herself, great. Apparently the associate transferred all our other miscellaneous stuff over to the new car but we never found our car charger. That was convenient. Called multiple times and they were all no help saying it was in the van that we had rented. But we drove home to Stafford what is that 15 miles and the gas light is on. Like really I get the car from you and I can’t even make it home without filling up. Wait it gets even better. After I put gas in it turned the car on and guess what its due for its oil change as well. I am thankful that I got a rental but the service was just horrible yall really need to step your game up.

I unfortunately had to rent a car due to my car being in the shop. The process was easy yet I fell for their rental insurance scam, which cost me a pretty penny after needing the rental for 2 weeks. My main complaint is the fact that when I was there they only had 3 cars to choose from, and the reason they had three was cause one literally as I was standing there had just been returned. They were all nice and polite but there attention to detail is not there. Also they tried to put me in a car with a cracked windshield!!! I preferred having a larger car because I have a toddler so being in a coupe would have been difficult for a carseat and stroller. SO luckily the car that had just been turned in the a Kia Sorento, but the guy who was helping me did not clean it out well. He must have just quickly vacuumed it because when I got in it was filthy! sticky residue everywhere and food crumbs and not to mention there was a gross raisin in the shifter. I think they just need to clean up there act plus its not like there was a lot of people there, it was just me and the people returning their vehicle. I hope to never have to get another rental from here.