Enterprise Rent-A-Car

«The company that picks you up»? That’s what you hear when you are on hold to request a pick-​up. However, I was informed immediately that this location does not do pick-​ups on Saturdays. When pressed they finally agreed to send someone. After waiting an hour I called back, only to be told the driver had come and called my phone, then left because there was no answer. No call registered on the phone call log. I told the agent this. Now I am waiting again and it is 11:37. They close at noon. Will I be able to get the car I reserved to drive to see my critically ill father? I will let Unilocal know.

The guys are reallllllly nice. The only reason I’m giving this 3 start rating is because of the confusion with the price at the end. When I came in I asked how much it would be to have the car I rented for a week, they told me. However when I went to return the car it was $ 200 more than what they quoted me. They said it was because of the insurance I added to the car. So heed my advice when I say ask them the TOTAL amount your rental will be, with all extras included. My original quote was around $ 350 & when I returned it, it was nearly $ 600! Insane right? Again, I don’t blame the employees because the company probably tells them to trick people in that way. Another thing I tell you to look out for is if you’re going to rent a car watch your days. I rented mine on a Thursday, returned it on the following Friday & somehow that equals 10 days? Really weird, kind of strange but all in all the car I had was awesome & like I said the employees are really nice. Just look out for how you’re being charged.

Message: Do business with this great company!
Sharing: I arrived to Enterprise location and I was very pleased to receive such a warm welcome. The service provided was head and a shoulders above your competition. Period.
I surely appreciated the GREAT service provided by this Enterprise Team of Professionals: Mr. Grady, Mr. Charles, and Mr. Jarred.
Looking forward to doing new business with this team in the future.
Best Regards,
Cleve

These group of guys are the best! I honestly have never experienced such great customer service at any enterprise before. Charles was great to deal with and so was the manager! I see nothing but success for this place if they keep these guys around! Thanks again and will def be back!

This is the friendliest group of people I have dealt with. I have rented cars from them multiple times and everything goes smooth.

The Woodbridge location provided me with a vehicle while I waited for repairs on my personal vehicle. I am very happy with the service provided. The entire check in process was about 15 – 20 minutes. This is the second time I have used the Potomac Mills location and will definitely use them again.

I recently rented a Mini Van for a family vacation — an excellent experience! The Enterprise folks at the locations in Woodbridge, VA were friendly and helpful when renting the vehicle. Turn-​in was a breeze with a receipt for all charges sent to my email the next day. I even received a phone call from the manager thanking me for choosing Enterprise. I recommend choosing Enterprise.

I have rented vehicles from this branch many times. I have always been pleased with the service they have provided! Whenever I need a rental vehicle Enterprise is where I call. They have the best rates. I always use the Potomac Mills branch!