Enterprise Rent-A-Car

Perfect service
It just you have to check the car before you start driving it from dents and scratches.
The brought me a car and it was just wached and was wet and at that time I couldn’t see a dent on the side.
Because was wet.
I went back and they change it on the contract with no problem.
Overall good service.

I truly enjoyed my Enterprise experience at this specific location. I was able to be serviced at quickly upon arrival to pick up my rental. The customer service agent was very professional and even upgraded me which was indeed a plus. The location was conveniently located by my house and the overall staff was pleasant. Additionally, I returned my rental a day early and I had no problem since I returned it after hours. There is a drop box in front of the building that is secure and safe not only to include the location has sufficient lighting for night drop off, which made me feel safe. I typically don’t utilize Enterprise but based off this recent experience I will return to this specific location.

I rented a vehicle here after a horrible experience with my own that needed to go into the shop. This customer service by far has been the best experience for me. The staff was pleasant, respectful, overall the only place that I actually rent from. I enjoy the fact that they pre warn you that you have a deposit even though you’re renting a vehicle due to an insurance claim. I also enjoy the fact that they are willing to bend over backwards to assist you and accommodate you.
Thank you for the pleasant visit I will return

Extremely disgusted by the behavior of the manager Andrew Bailey. I was in the process of picking up a full size vehicle and the young lady Patricia was doing the walk through with me and asking me to initial on the check out form when Andrew Bailey walked over and said «I need a favor– I need to give this car to another couple» I explained that if he could provide a suitable alternative or an upgrade that would be fine. He then told me that he couldn’t do neither and that he could not give me the car after they already swiped my credit card, wrote up the form and was in the process of checking us out. I explained to him that it was not my problem that he needed the car– I was present before the couple and I had a reservation. I also explained that I’m checked out at this point. Andrews response was «you didn’t sign yet and I can’t give u the car because I need it» no apologies, no alternatives — nothing. I proceeded to explain to his that he was showing preferential treatment and misusing his power as the manager to provide a couple with a preference when they were being served after me. He was rude, nasty and unapologetic. I requested that they cancel everything and I would be contacting headquarters. He then said you don’t know the law around these parts– and I explained to him that I am well versed in the law as I am an attorney and will be taking this headquarters and making a formal complaint against him.

This was the best customer service at an enterprise location that I have ever had! When I went to go pick up the car Patrice helped me and I mentioned to her that I was on my lunch hour and she got me out in less than 10 minutes, which was very impressive to me due to previous experiences at a different location. When returning the car, I saw Brandon outside of the location and spoke to him about a small issue that I had and his customer service exceeded my expectations, he was very understanding and wasnt hesitant to cater to my need. When I went inside I was greeted by Kayla and Patrice, they had good positive attitudes. They were very friendly and I want to thank every one of them for their great customer service. I will be coming to this location from now on!!!

Great people over @ Enterprise. I have rented from other rental car companies before and never had this great experience! Staff was friendly and made me feel as if this was personal service and not just another customer walking in.
Prices were good and very comparable but the service was priceless!
Recommend this location anytime to anyone!

Great group of people and very nice Chevrolet Cruze. Keep up the great work! Returned car to your Backlick Road facility in Springfield, Virginia.

I returned a vehicle and left a pair of really exspensive sunglasses in the car. Was notified by Khayla that they would hold them until I returned. The staff so far have been the only high point of the experience. Vehicle selection and availabilty could use a great deal of work. Thanks again Khayla for your honesty and professionalism.

Had a really bad experience at this particular location. I had all required documents that we’re told I needed when I made the reservation. Once there I was told my utility bill could not be used. I live 10 miles away and was getting dropped off, so got all the way there to be told there was nothing they could do and it was not their issue. So I demanded that they call another location that could assist me. The manager was not helpful friendly at all. Maybe she was too young and had no real experience in dealing with customers. So to make a long story short I will always use the location in Dumfries. I had no problems at all. No attitudes just great customer service. My car was ready for me and I was in and out in 20 minutes. I will rate their location as well.

This Enterprise location ROCKS! Josh and Tasha were wonderful, as were other staff that took care of me. Corporate did not send them the car I reserved, and these two jumped through hoops to help me out. I have not seen this kind of customer service anywhere. I thought this kind of service was dead in the greedy corporate world we live in. They have made a loyal customer out of me. I will recommend them to everyone!

I rented a minivan from this location on 2÷21÷13 for a long weekend roadtrip. EVERY single employee in this office was helpful. It is very rare that you have a branch manager (Rebecca) assist you, let alone everyone else to join in. They were polite. I was blown away by the customer service, in a good way. The vehicle was in great condition. When I returned the vehicle on 2÷25÷13, everyone asked how our trip was and the fact that they could remember exactly where I was going goes a long way with me. I will definitely be doing all of my rental car business at this location from now on!

This are nothing but nice staff members here.