Pizza Hut

Please avoid going to Pizza Hut in downers grove il on 75^th street. The service is disgusting and pathetic. I went there to order a pizza at 10 pm on Friday nite since they didn’t talk to me over the phone instead put me on hold for 22 minutes. Anyhow, when I got there I saw the cashier talking to some customer for about 12 minutes. Yes right 12 minutes .
She didn’t even bother to ask me to wait instead kept talking rubbish for 12 minutes to a customer who was just waiting for his order. Then I heard phone ringing and no one bothered to pick up the phone.
Anyways I grabbed my pizza that I ordered and left.
Pizza was good but service just pathetic

TL;DR — It’s Pizza Hut, so you know what to expect from the food. The service was great though!
Went to Sushi City, but it was too crowded and they were even cautioning about their slow service, my roommate and I headed over to the Pizza Hut across the parking lot. We got to this location and we were the only ones there (one other table showed up later). We ended up getting some wings and a Hawaiian Pizza. The food was good enough and we knew what we were getting into. No one goes to Pizza Hut for top-​notch pizza, it’s there for an easy dinner fix. And in that regard, it delivered. The ingredients in that made up the pizza (bacon, pineapple, sauce, cheese, crust) were good and not stale or bland. Granted we were the only ones there, but our waitress was on point and brought everything out quickly. She’s probably the reason I’m giving this 3 stars and not 2. The place was clean and the pizza was definitely passable. Worth it to make a visit if you are starving and need somewhere to eat pronto.

We stay practically next door to this establishment so in the five years of renting we’ve ordered here more times than I can remember. Recently though it seems they’ve hired a staff of extremely incompetent individuals. Last week I ordered the big dipper. I tried with no luck to order via their website first so but ended up having to call it in since the site was tripping. When we arrived to pick our pizza up they handed my husband one small pizza box & was ready to send him on his way. He sensed an error & came to the car to ask & I confirmed they had screwed our order up. We had to wait another 25 minutes because they gave us 12 strips in a small box vs the 24 strips that come in the big dipper. They had all the excuses in the world. They didn’t know about the box size. They don’t have the long box. They haven’t seen the marketing. They remade the entire pizza & gave us a $ 15 credit to use in the future. We decided to utilize that credit today. I ordered the big dipper again. Pepperoni with a side of breadsticks. Asked the employee, Renee, to repeat my order, give me the time frame & the total. She did everything & it was correct. My husband is there now waiting yet again because this place screwed up yet again. She said I ordered sausage but gave my husband an all cheese pizza. She is absolutely mistaken. & if she was correct, I surely didn’t place an order for only cheese. We will NEVER EVER return here & I will tell everyone I know to never come here. They are ignorant, rude & incapable of the simple job of placing an order correctly & actually giving the customer what they ordered. I am pissed & I will be contacting the highest level of managerial I can reach. Because this is a big inconvenience. What’s the point of ordering ahead of time when we end of waiting another 30 minutes because they have to remake a pizza due to their incompetence. Absolutely unacceptable.

I am surprised how easily an order can be messed up when it only requires the ability to read. On average, there is atleast 1 thing on an order which is missing or incorrect. The most recent experience entailed a 2hr wait. The manager called less than 10 minutes before the expected delivery time to tell me it would be another 30min. I asked if the order would still be hot and was ensured it would be. 30min turned into 45 and the order was cold. Aside from the incorrect order, the delivery crew can not figure out how to use a dial pad to get into the building even after instructions are put into the «special delivery instructions» box. If you plan on ordering from here, be prepared for disappointment.

I just received my pizza from this Pizza Hut! It was 20 minutes late and tasted like cold cardboard. What a mistake to have thought Pizza Hut might of changed. LOL, Joke is on me! Never again. The pretzel crust looks awesome on ads etc. This is definitely photo shopped. All it tasted like was a salty piece of card board. I got indigestion after the second piece. Hopefully I learned my lesson and won’t try anything this foolish again.

Worst service I’ve ever experienced. Ever. With only 2 other tables occupied it took 15 minutes to be greeted. Staff was rude. Restaurant was filthy. Overall worst dining out experience I’ve ever had. Will never come back

Service is pretty bad. They are rude, and really slow. They get in fights right in the dining room! At least the pizza is good.

The service was horrible. Took them hour to service us drinks. Gave one star wouldn’t give any if was possible. Been waiting over hour for dine in pizza. Others severed before us when they came in after us. Ended up leaving! WILL NEVER EVER GO THERE AGAIN!!!

The hut is on the downward spiral. The salad bar looks wilted. The pizza is meh at best. The service is non-​existent. They know their business is carryout and delivery. You get a pizza place that you liked in school since it was cheap, but you matured. recommend if you need cheap pizza and for carryout/​delivery and don’t want little caesars.

Came for a pick up that took 2 times of repeating the order when we placed it over the phone. They said it would be ready in ten minutes we’ve been waiting for 25 minutes so far. This place is so dirty they have 3 uncleaned tables from people previously. There salad bar is really dirty, everything has dew all over it. There is 2 other couples waiting for there pizza one of them hasn’t even been greated yet and as I am waiting here there is a fly that keeps landing on me. I am glad I am not eating this food. I will not be back.

This particular location is THE WORST. There are plenty of good pizza places in my area, so I’ll go there… This weekend had to be the third time I got there and waited a LONG time for my pizza. The question I have is why don’t they just tell you it’s going to be 40 minutes? Instead, they tell you «it will be ready in 20 minutes.» you get there, and there are 10. not exaggerating, 10 other people all waiting for their pizza. I waited there for 20 minutes before mine was ready, and when I left there was another guy who had been there longer than me who was waiting, and they couldn’t even find his order! They keep saying it’s because they are short staffed, but the staff they have seem very confused at everything going on, they don’t know who’s orders go to who, which pizza belongs to what order. It’s ridiculous! I made the suggestion that they maybe give people the actual expected wait time, and it was like a totally foreign idea to them. AVOID AVOID AVOID. Plenty of good local pizza places.

ok so every so often i get a craving for cheap bad pizza and pizza hut always fits the bill but after my last time thru i don’t think ill ever go back i called my order ahead and just picked it up i got there and first thing i hear when i walk in is the manager yelling at the staff for things they haven’t done after a few minutes she notices me at the counter came up was kinda short with me ok i have been in her job before i can over look that but she goes back into the kitchen when i hear a crash of pans on the floor and her yelling again at the employee and screaming «that he is here and you have to go explain to him why his order is taking so long» a small teenage looking employee comes out from the back looking terrified that he has to tell me what happened i tell him no worries i can wait i stand there waiting another ten minutes and she is yelling at them the whole time and in the end she sends me home with a free two liter i can deal with bad service or slow service but don’t disgrace your staff in front of the public

Yep. It’s a Pizza hut. Looks the same as the last time I’d been in one… High school. Flash forward 15 years to my 5-​year-​old daughter getting a free pizza coupon and here we are. We got all you can palate at Pizza Hut, the pan pizza. It sure was pizza all right. The exceptional sodium had us all getting up in the night to suck down water.
Service is outstanding (ask for Amanda).

I picked up the trio of pastas for our office party. I have never had them before and I was voted out to actually make the pasta myself by the new guy we just hired. He must have been one of those jackasses on the commercial that couldn’t tell that it was Pizza Hut pasta. Are you fuckin kidding me? If I got served this at a restaurant I would get up and leave. For the hut, this is just o.k. The sauce wasn’t covering all the pasta. But, I have had it happen at Maggiano’s where the whole bottom of the plate was raw pasta and no sauce. So I have to let them slide. Three pounds? It didn’t look like it, but I put it on the postage scale and it was actually a little over. Would I get it again? Not on yer life. I’ll stick to the all you can eat buffet. The pie’s are what made the Hut.