Nordstrom

You’ve gotta love Nordstrom. Amazing customer service. They went above and beyond to help me locate a pair of shoes and took great care of me when there was an issue with a recent online order.
Nordstrom is what every company should measure their customer service to.

Was helped by Kirby today with some Jo Malone and Dipyteque candles. He really took his time educating me. This guy really knows his stuff! Right down to the origin of the oud and tuberose. I think I just met someone more obsessed with fragrance than me! Fantastic!

The day after Christmas this year, my grandmother and I drove from Colorado Springs to Denver, Cherry Creek. We spent most of our time in the shoe department and for great reasons. The first person who offered us help was a girl by the name of, Lindsey V. She was awesome! We looked and looked, tried on and tried on, she never acted as though she was irritated or wanting to help someone else. She was focused and so kind to us. If you have a chance to go this this department, you should absolutely ask for her. We loved our time!

The costumer service and selection at Nordstrom is the best. I am at the point where I dislike shopping anywhere else. This location is the most convenient for me. I know I can buy something here and if it doesn’t work for whatever reason there are no hassles with returns. I love the food and consistency at the bistro as well.

I really like most of the sales people in the mens department but the male sales management comes off a bit arrogant and there was a guy in accessories who thought I was wondering around too much and offended me by insinuating I might not put an item back where I found it. My partner and I have a Nordstrom card but really try to pay cash for most items. I keep coming back because the people I have been acquainted with are really awesome at customer service. Great selections and quality clothing along with honest sales people in mens and kids shoes. Colby and Jeff are the two I can think of but the gals are wonderful too. Cole in shoes is a great for a W shoe guy. Love the kids (girls) shoes selection. I buy a clothing item at least twice a month so I shop regularly at Macy’s, Nordstroms, Neimans and Finishline at Park Meadows and Cherry Creek Mall.

What keeps me coming back asks Unilocal?It’s Nordstrom — that’s why. Plain and simple. I’ve never had a poor Nordstrom experience. It’s evident that customer service is truly important to the company and it shows on a daily basis (no, I don’t go daily, but you get my point).
A most recent visit brought us in for some tailoring, and I was pleasantly surprised by their reasonable tailoring prices. Only $ 34 to take in 2 sweaters? Score.
Fan for life club right here.

Nordstrom is a fantastic place to shop. I have worked with several people at the Cherry Creek location. However, I really enjoyed working with Cyndal in handbags. She sold me my very first Kate Spade. I had a little trouble with the bag and they took it back a few months later, no questions asked! I was able to use the credit from that bag to purchase a new bag that has been wonderful! I learned at that time that Cyndal moved to lingerie. I went to see her up there and she fit me for new bras. Thanks Cyndal! I look forward to spending much more money at this location!

Nordstorm is simply the greatest, and the Cherry Creek location is one of the best.
Nordstrom is famous for their customer service, and this location does not disappoint. In fact, I had a pair of jeans (with tag still on) that they accepted for a return TEN YEARS LATER. Who else does that?
I appreciate how versatile their selection is of women’s clothing. Everything from activewear to formal wear and everything in between… I know I can come here for a work dress, wedding guest dress, or casual top to wear to happy hour. Their beauty and accessories departments are especially friendly and helpful.
I’m a lifelong Nordstrom customer, which comes down to quality products and outstanding customer service.

This Nordstrom is located at the Cherry Creek Mall. From Sept 16 – 20 was a special triple points promotion that card holders can take advantage of to earn more points towards Nordstrom Notes. And so while I was on vacation in Denver, I made sure to stop by this location to browse and shop.
Although there are no special sales during this special promotion, there are some designer clearance in the clothing and handbag section, which I had browsed through.
As soon as I had entered the handbag section on the 1^st floor, a young female employee (unfortunately I did not get her name, but she wore a hat, is rather tall and is blonde) greeted me. Then as I walked further into the handbag section towards the higher end bags (Proenza Schouler, Chloe, Saint Laurent and Burberry is sold here), I was immediately greeted by Angelica. She was very friendly and helpful in showing me some of the bags, specifically the Proenza Schouler bags. She did give me her honest opinion of them, which I really appreciated.
She was a very warm and friendly person, whom made me feel as if we were just old friends catching up. For her customer service, this alone I would give 5 stars.
Also the other employee whom I did not get her name, she also walked over and spoke with me while I was speaking with Angelica. She was also quite warm and friendly as well.
Nordstrom in general is known for tip top customer service and that is exactly what I received upon this visit and would come back here again if I ever come back to visit Denver.

Wish I can give a negative. This is specifically a review for the women’s shoe department. I just had the most rudest experience in my life. Some girl gave me attitude the entire time and manager Courtney who supposedly was suppose to help with an exchange was supposedly not around (my husband called and yes she was there) I was very nice at first but they were so rude and I was not happy. Chase Marvez (assistant manager) was rudest out of them. He refused to talk to my husband on the phone. Never felt like this rudely treated in my life. They really should NOT be working with people. My husband then called Courtney and she said I was rude. Excuse me? I didn’t even see you or spoke to you. She then said she will not help anymore with the exchange. I will make a complaint to BBB. No one should be treated this way. I am soooooo angry now. I have already left a message for the general manager. This is so not right.

Amazing place to shop! Has everything you need in one place. Sell cute designer shoes, purse, clothes, and accessories. The nordstrom brands are also amazing. My personal favorite is the ASTR brand from Savvy and Hinge in TBD. They come out with great styles!
Topshop was recently launched at the store and it looks awesome! I love Topshop and so glad they finally got it! Price is reasonable.
The employees at nordstrom is always super friendly. Always get greeted on each floor. They are super helpful as well.
It’s also great because there is a coffee shop just located on the first level and a delicious Restuarant on the 2^nd level!

Sarah O. did a fantastic job helping with my purchases. Song was great with a quick alteration turn-​around. Terrific customer service!

I have never had a pleasant experience at this location. I am never greeted when i go in to any department. i always have to find a sales person, usually at the cash register talking to fellow employees, to get a fitting room. the employees always act like i am inconveniencing them when i ask for help. this location is not worth my time and it is DEFINITELY not worth my money.

If I could give 10 stars I would. Backstory: A friend’s vibrant husband died unexpectedly, leaving her to raise twins boys and a little girl (all under 5). The child therapist recommended a routine to say goodbye at the service, and this included «taking» something from their father and leaving something with him. In this case, the children took handkerchiefs. But these needed to be lovely and perfect– one for each child to hold on to day-​to-​day, one for a shadow box, and a back up in case the original gets lost. 15 total. After some searching and purchasing my friend didn’t have the right handkerchiefs. Then, Joshua M at Nordstrom Cherry Creek stepped in and made certain my friend and these children got the right handkerchiefs. Joshua was incredible– he had some overnight’d from Dallas, got all of the Cherry Creek stock, and drove to Park Meadows mall to complete this critical mission. 15 identical and lovely handkerchiefs were delivered by Joshua to my friends’s home the morning of the service. Unbelievable! Amazing kindness and thoughtfulness. I have always been impressed with Nordstrom’s service, and Joshua’s efforts were simply breathtaking. Thank you so much, Joshua. These children will have these handkerchiefs for the rest of their lives.

Shelbi at the watch case was very helpful and patient while I was being indecisive about a watch for father’s day. I also had a good experience when I bought cologne and perfume.

I have never had a poor experience at this location. Cyndal and Courtney in Handbags and accessories are always at the top of their game. Marissa runs a tight ship at cherry creek. I recommend them to anyone who is looking for superior customer service.

Wow! BEST customer service, ever! Make sure to stop by the fine fragrance counter to be treated like a queen by James Rich. He is incredibly knowledgable and kind! I do not enjoy shopping, but this experience was awesome!

I love Nordstrom and it has always been my go to place. I however think that the Cherry Creek Nordstrom doesn’t even deserve the name because it has no customer service ever. I spend a ton of money at Nordstrom but because of the service I received at the Cherry Creek store I order everything through a sales associate in Seattle. I grew up in Seattle so Nordstrom is pretty much our mecca of shopping and you always receive amazing service at those stores.
I have loved and shopped with Nordstrom for many years but will never shop at the Nordstrom Cherry Creek store. My last experience was me trying to find something in the lingerie department and I was mid sentence talking to a sales women and she just walked away to help another customer even though there was another sales associate behind the counter that could of helped her. Every time I am on the second floor shopping everyone is behind the counter just chatting or walks right by you without saying hi. I probably shop the most in active or tbd and every time I am in those department no one ever says hi can I help you with anything or they have an attitude.
I will say I never spend anytime on the first floor so this is purely speaking about the second floor. I do often
I have worked in a different store and we always strived for the best customer service possible. The mentality in Seattle is so different then here but this stores need to strive to be better and truly want to represent the name of Nordstrom.
I am not a big fan of department store but Nordstrom truly has the best customer service and that was why I wanted to work for the company growing up. Nordstrom does a lot of good and is a family run business that cares about its community through charities and many different programs.

Nordstrom at Cherry Creek mall is an excellent full high end department store of the highest quality. The entire store and staff is 100% customer focused. And you will not find better customer service anywhere.
Here you can do absolutely everything you can think of. From dining in the café, to working with a personal shopper to get your new fall wardrobe squared away, tailoring for special events and also full makeup and perfume counters … And oh my God, I forgot the shoes!
Sorry everyone I’m hyperventilating a little bit — it really is a great store

Egyptian cotton. Ummmmmmm. Niceeeee stuff, huh?
Ya wanna lot of it? You can buy a commodities contract on it for the future delivery of 50,000 lbs of it for around 83 cents a pound. That’s what manufacturers pay. So when you go to Nordstrom’s and pay around $ 100 for a 500 count flat sheet, just imagine the profit involved…
That said, I love the customer service at Nordstom’s. I recently needed some special order shoes and Ed in the men’s shoe dept at the Cherry Creek store (who’s been selling shoes at Nordstrom’s for 17 years, he tells me!) performed some selling miracles and got me what I needed at a moment’s notice.
So that’s 5 stars for customer service and 1 star for price to value ratio = a solid 3 stars and a recommendation to see them when you need someone to do something special for you about a consumer dept store product!