LensCrafters

4 sluggish mollusks behind the reception counter: «Oh, too bad for you, we just gave away the last appointment for today. But you can come back another day!»
How generous, but I won’t. I left a lot of money here over the last ten years for many frames and contacts for my wife and me, but I’m sick of bad service, untrained staff and unorganized documentation. Glad to explore other options!

Sets a new low in customer service. My wife ordered HD lenses with a special coating. She paid for all these options. When they came in there’s no coating and they’re not HD. No money given back or offer to reorder. A month later one of lenses develops something like an interior stain. Maybe it was the coating after all, but now going bad? So their gracious offer was that we could buy another set at a discount. How generous! That’s how you boost sales. Sell defective merchandise and talk the poor sap into buying more! Outrageous!

Take your business elsewhere. This location has untrained and unprofessional employees. I had a scheduled appointment a week in advance for a contact lens exam with fitting after talking with the scheduler for over 10 minutes about everything that was involved and what to expect I arrived to my exam and was told that my fitting would need to be rescheduled; mind you I received a confirmation call the night before and was not told this. I think anyone would agree that a simple phone call at any point in the day would have been basic customer service etiquette (my appointment was at 6:00pm). I’m so disappointed that they waited until I arrived to reschedule me! Needless to say I’ll be going elsewhere for my eye care.

Quick and convenient, but pricey.
Up’s: I didn’t have to wait for help, the staff was professional, and my glasses were ready in one hour.
Down’s: I felt the pricing was a bit high. Due to this, 3 stars.

LensCrafters at Cherry Creek has worked with me for three months to get new glasses to work. Turns out it was an error from my doctor. LensCrafters made me new glasses, no charge. Every staff person has been friendly and understanding. I will never shop anywhere else for glasses! I hope you will go there, too.

I called in to get new glasses this morning in a panic – I realized I had lost my only pair of glasses and had no daily contact lenses left.
Harold at Lenscrafters in Cherry Creek was extremely helpful and pleasant to work with. He made it easy for me to place my order over the phone, even though I hadn’t tried on the frames I was buying. I checked out some frames on the website and he made sure they were the width and look that I liked before sending them for the lenses, which were done in an hour or less as promised. He was very friendly and the service was prompt with no issues whatsoever.
Although I have gotten my contact lenses at this office for years, I hadn’t bought my glasses there until yesterday. I definitely will be back next time, and really appreciate the excellent customer service in a situation that was urgent and easily could have become a stressful ordeal (I would have been totally blind all weekend… eek!).

I’ve had my glasses since middle school. I really only wear them at night when I’m relaxing at home, and out once in a blue moon. They finally broke on me a few days ago causing me to have to go out and find new frames.
I am a recent college grad who is tight on money with crappy insurance. I figured lenscrafters would be my best bet, as «boutique» places seemed to be expensive.
I was helped by Herold who was extremely nice. He helped me get ahold of my doctor to get my prescription and set me up with a nice pair of inexpensive frames. I told him I was on a budget and he completely understood, we kept everything under my $ 200 limit. Plus they were ready to pick up in an hour. Awesome service.

Rude, rude, rude. Our son had an eye exam today. After we were finished, we asked an employee to check the price of new lenses for our son as we weren’t sure we would get new ones (his prescription change was very slight.). This guy acted like we asked for his firstborn child. He was completely put off and told us «well it looks like you guys are in a hurry and this could take some time». He got irritated when I told him we didn’t have our insurance card and had to look up the information. Our insurance changed recently and we never received new cards. When I told him the name of the insurance company, he said «ok, well that’s going to take a while».
We left and came back in about 10 minutes. When he came back with the price, he made sure to give us our «member ID,» telling us «make sure you being this next time so we don’t have to go through all this».
We have been long time customers, coming here for more than 10 years.
I wouldn’t have bothered to ask the question if I didn’t have time to get the answer, in order to make a more informed decision. Since when do people just randomly purchase things without knowing the cost first?
Also, our appointment as supposed to be at 10, but we weren’t even seen until almost 11. We have had very good service here in the past, but not today…

i had a great experience here about a year ago but i won’t be returning to this location after the treatment i received here.
the exam totally felt rushed, and the doctor said dilating my eyes wouldn’t impair my ability to drive, which is completely false. then when my HSA was declined the women at the desk were rude and after i used a different card to pay with they rushed me out with out giving me protection for my eyes.

Would love to give a great review on the staff. However I was at this location twice in the same day and was never acknowledged. The sales staff were to busy conversing with each other to help me purchase two pairs of glasses. Most of the glasses I tried on at this location were so bent out of shape that it would have taken a lot of tweaking to make them straight. I received much better service at the location in Belmar. The frames at Belmar were in much better shape as well.

I have to admit something to you. I come to this LensCrafters often when my glasses (from other places) need adjustment, screws, etc. It’s convenient because you’re in the mall and there they are!
They have always been incredibly helpful even though I am not really their customer.
After doing this for a few years I finally realized why don’t I just come here for my glasses?
And so this is where the family comes now. Today my daughter got a pair of really awesome glasses — they’re gorgeous! Her technician who helped her was so enthusiastic about her glasses and getting them just perfect, both pre-​order and after they were in and needed to be adjusted her face.
Glasses are expensive everywhere and they do work with insurance.
However the convenience of this place and the very long term commitment to customer care really sets this Lenscrafter apart with the full five star rating from us!

So I avoided this location for a few years and finally came back during the semi-​annual half off lenses event. My old frames needed to go and my lenses desperately needed a boost. (Read: I am as blind as a bat!) I found some great frames by DKNY and got my glasses made. That’s where the story should end, but not so fast.
Over the course of the last few months, my plastic frames have needed some serious adjustments. First they were too wide, then they were slipping down my face, then it was something else. It was super annoying to say the least. But after I was reintroduced to Anthony (I had first worked with him at the Aurora Mall Lenscrafters), my frames were adjusted perfectly! He even hooked me up with better, lighter lenses so the frames wouldn’t slip down my nose.
I love my new frames and my new look so much! But I credit most of it to Anthony at Lenscrafters because he kicks some serious butt. Next time you stop in, definitely ask for him!

This is the first review I’ve ever written but it felt necessary as my experience today at LensCrafters was so terrible! I specifically went to the mall to stop by LensCrafters as it’s the only optical store I could find that was open on a Sunday. I’m just getting over the flu and was not looking my best (dressed in sweats and a sweatshirt). When I walked into the store I was greeted by a very nice woman who offered to help me, however, she soon started helping another couple who walked in while I was browsing through their selection. I was trying on and holding on to one pair of frames when one of their male sales staff came up to me and asked if I needed help. I told him politely that I was shopping around for a new pair of frames and asked him if he would mind writing down a few that I liked so I could come back and show my friend to get her opinion. He became very rude and asked how many I’d like him to write down. I responded by telling him just a few pairs (thinking no more than three) and he again, very rudely responded that it was not normal for the store to write down more than three pairs for a customer. I was really offended and left the store. I did find some frames I liked but I will be ordering them from another store as my experience with this place was so terrible. I got the impression that they cater to the customers who go into the store with nice attire who look like they want to spend money while this man felt I was not worth his time because I happened to be dressed casually on this day. My experience with One Hour Optical on Colorado Boulevard was much more pleasant; the salespeople were very friendly and didn’t mind catering to any of your needs even if it meant writing down more than a few pairs of frames for you. While I did prefer the selection at LensCrafters, I think I will be finding frames somewhere else rather than deal with their rude staff. Not worth it!

Redeemed. After going on 2 weeks of waiting I spoke with a rep who told me they ordered the correct lens but the lab they sent the order to created the wrong lens. Rep said he would call lab and try to expedite correct order. End result, Lenscrafters wound up calling back an hour later to say the glasses were ready at their store for pickup. Rather than waiting on the other lab to create lens again, they gave my husband upgraded lenses at no extra charge. Thank you for correcting the problem Lenscrafters. It is appreciated.

We had an awesome experience at Lenscrafters. We ended up here after a bad experience at Pearle Vision and was so glad we came here. They were so helpful and took their time fitting my husband into his glasses. Even with his high prescription, they had his glasses ready in an hour, and had no problems taking our insurance without adding on extra charges. Everyone we dealt with in the store was friendly and very helpful. They also had plenty of selections of great frames and designer brands for those who want them.

I just had a really great experience at this Lenscrafters. I’m new to Denver and recently broke my arm. I was able to take my contacts out, but was not able to put them in – even after hours of frustration. I was able to make an appointment online, (awesome), the night before.
I showed up to my appointment and did not wait at all for the initial screening or for the optometrist. Dr. Silver and the other staff were very understanding of my one functional arm situation and worked out a plan for me. Sue, the contact lady, was amazing and actually figured out how I could efficiently take out and replace my contacts.
My appointment was at 12:10 and I was on my way home, including eye exam and 1 arm contact training, by 1 PM. I will definitely go back and recommend them to others!

If I could give this establishment a negative star, the rating would surely be as poor as my vision (which is negative 1 bajillion). I stopped in on Sunday because I had accidentally lost a contact 4 days before leaving on an international vacation. My eye doctor’s office was closed, and I mistakenly thought they might be able to help.
I waited for about 3 minutes before an employee directed me to the contact section of the store. I was dismissively told right away that I had a receipt not a prescription (I then pointed the prescription out on the paper I had given the tech/​receptionist) then told that it was unlikely that the order could be processed in time (which was to be expected) and then told that even if they could get it in, they wouldn’t because the prescription was expired (1 year and 2 days old). Umm, yeah. I knew you might not be able to help me, but I didn’t expect you to be rude to me on top of it. At very least you could have a) not been rude, b) explained why you couldn’t help in a non-​condescending way or c) offered to schedule an eye exam (as I eventually need to replace said contact). Not that I would have of course, by this point, but a token offer might have shown a smidgen of kindness and customer service. Your heart is as diminutive as the letters on the lowest line on the eye chart, Lens Crafters.
As they say, the pen is mightier than the sword and I’m happy to use mine to tell everyone who reads this review about the abysmal service I received at Lens Crafters.

Dear Lenscrafters,
I’m sorry to say this, but I’m breaking up with you. I know, I know you’re saddened by this news, but you have left me with little choice.
So you won’t cry yourself to sleep on your very large pillow, I have decided to tell you the reasons for my decision:
1. Your indecisiveness — I’m confused by your lies and half-​truths. Are my «common» and yet «special order» lenses coming in 3 days or a week? OH, I see, in YOUR reality, a «week» is defined as 8 – 10 business days. Silly me!
2. You’re a control freak — I think that it’s a crock that *I* as your customer can offer to PAY YOU for an eye exam (just for a bloody glasses prescription) but then you FORCE ME to either pay for your expensive scan test (that insurance NEVER covers) or dilate my eyes and expect me to wander the mall for several hours, bumping into things. These are MY eyes and MY money! I’m so tired of you thinking that I have no choice! (*I* do!)
3. Your mother’s eyebrows freak me out.
Don’t try to apologize. It’s too late… And don’t try to stalk me, I’ve changed all the locks.
Farewell!
Love, Crypto

While I have been going to this store for several years now, this last experience has made me decide to search for a new place to visit. Now, don’t get me wrong, the actual optometrists at this location are great, it is the actual lens crafters that suck!
After spending over $ 350 on new frames & lenses and the understanding that it would take a week to get them in, I think I was more than understanding when it was taking a bit longer, like almost another week longer. Upon not hearing from anyone at the store to let me know that there was problem in the arrival of my glasses, I decided to call the store to see what was up. I had to call twice just to get some type of answer. First call, when placed on hold, hung up on me which required a call back. Then, they didn’t know what was going on with my glasses & that they would have to do some searching and find out why my glasses where still not ready and that they would call me back.
Got a call back (call me surprised) from the lab manager who informed me that there was an issue with computers and the order, that only 1 of the 2 lenses arrived in the store & that they didn’t know where or why the other lens didn’t show up. Now that I called, they were going to reorder my lenses and it was going to take another week to get them in & ready for me. I am annoyed that it took a phone call from me to get them to look into where my glasses where as opposed to realizing that they weren’t going to be ready in the one week as promised & called me to let me know.
I work in the service industry and this type of customer service is not how to effectively build guest loyalty. I question whether or not I will ever get my glasses from these people & can say that I will never use this location again.

So, at Miss Laura’s farewell gala, I drunkenly managed to step on my pair of $ 700 glasses (I had a slew of cash to go through on my Payflex account by 2 days from the deadline, so I got some titanium frames and a slew of enhancements for my lenses). And drunkenly thought, «wow, that’s an ice cube! I better make sure no one stumbles on it like I almost did…*crunch, crunches into floor 3 more times… stops, frowns, thinks «That didn’t feel like ice…», looks down and doesn’t have words profane enough to accompany how I felt at that moment*. I was *very* glad I was pickled at that point, fairly calm and «It’ll work out, the universe always works it out»…because if I’d been sober, I would have been livid.
2 days later, call up Lenscrafters. I’d consulted with my brother and he said «Well, since the lenses are intact, and your frame is just twisted or bent, they’ll probably charge you $ 45 or so.» I was envisioning $ 100 because of the special nature of the lenses and the frames. The bottom half of the lenses were held in by what looked like fishing line, and 1 of those lines was broken. I call, and explain my situation, and was told, «Sure, we can take care of that for you! Not a problem.» I cringe and ask them how much that’s going to run. «Oh, for something like that, no problem. It’s free.» *Really*? *Free*??? That’s my favorite price in the whole universe for goods and services. WOOT!
I hop in my car and jet down there and tell my helper (and the lab tech) the story I just posted above — after all, they’re helping me, they deserve some entertainment in return. Lab tech smiles, helper says «We’ve all done that, haven’t we?» I said «Not with multiple footstomps, probably!» About 8 – 10 mins later (they were estimating 20), my glasses are back, nearly good as new. A few small scratches on the bottom of the lenses that I can’t see when I put them on. A few adjustments to the frame, and I’m off and running again, extremely happy with the outcome.
These peeps really saved my bacon here, I was dreading the cost of the repair bill… and to offer it up for free, and do it on the spot and not having to make an appointment? That’s 5 stars in my book. Thank you so much, you guys! (Pic of the lab tech who rewired everything uploaded).
Oh, they also have a great selection of frames and sunglasses here, too. :)