Macy’s

This Macy’s is 10x better than the one I visited in Chicago.
For one its impeccably clean and organized which makes shopping a breeze. The homegoods area had the nicest man working, I believe his name was Doug. He was so nice and helpful.
5 stars

Macys on line is worthless! I attempted twice to order a gift for my daughter and later recieved an email informing me that the order didn’t go through because they called to verify and were unable to reach me during the work day. The number they called on was unidentified and this process is so ridiculous I will never bother using their site for anything, This was despite me calling and getting approval for the second attempt. Just not worth it. Support service rude at best!

I went in there last Saturday to get some new flats for work. After waiting forever for a salses person to look for my sizes, they did not have the size I needed in stock. So I went home an ordered them online (paying for shipping). The shoes were supposed to arrive today and when I checked the status of the order, it said they’d been returned to sender. I called customer support and was told they were returned to sender because the address was wrong (the address was definitely not wrong). I asked if they could have them attempt delivery again, but the person on the phone said it was too late, they’d already been sent back to the factory. My account will be credited 7 – 10 business days after they arrive at the factory. So like sometime in mid-​November. WTF Macy’s? The person on the phone offered no other solution, other than that I could drive to a store in a different county, buy the shoes, pay for them all over again, and wait for my account to be credited for the first pair I bought.
What use is Macy’s if they don’t have what you need when you’re shopping in store, but their online shopping is totally dysfunctional, so after waiting a week you’re told just to go to a different store and buy the same item that you’ve already paid for again? This is why Zappo’s is taking over. They offered no solutions. Better retailers would find a way to make it right, like rush shipping the item from another store.

Honestly I wish I could give a lower rating. My visit there was literally the worse customer experience I have ever had.
I stopped by the watch case ready to spend a couple hundred dollars I had been saving specifically to by a new watch and the sales associate there completely blew me off. She was helping a customer and when they left she still does not acknowledge me. I patiently stood there and finally some older customer comes and she immediately begins to help her.
It might have been because I was wearing flip-​flops and shorts so I probably didn’t look like I was ready to spend what I was, but I work two jobs and it was finally my day off so I wanted to be comfortable. I took my business to Nordstrom and probably won’t ever head back to Macy’s. I won’t ever do business with people who won’t help you because you don’t look the part.

Had to stop in for an emergency stop. I ended up having a fantastic shopping experience here. Great selection and I received fantastic service — particularly as it was very close to closing time. Gotta love Macys!

This review is based on my last 3 visits to Macys.
I refuse to spend my dime in here. I’ve had the worst experience possible with the watch case associates. There is NEVER anyone of assistance.
The first time, I had to walk around to the other side of the escalator where I found 2 women that were not busy, asked them if they could help me at the watch case and they told me «it wasn’t their job»…they didn’t even offer to get someone to help me.
My 2^nd visit, I was standing there, had no help then finally a man that was obviously training a few people walked by. He didn’t offer his help, I had to interrupt him to ask for assistance (I was so tired of waiting otherwise I wouldn’t have interrupted).
I give the place 2 stars instead of 1 because I took these issues to the management’s attention and they compensated me with a gift card. However I will NOT be taking ANY of my money to this location. I’d much rather spend the extra money in Nordstrom or worst case senerio Dillards.

Macy’s has really changed over the last 10 years. It used to have quality merchandise, an «upscale» atmosphere, and great customer service. Now their products are cheap, their sales floor looks like a thrift store, and they are less guest focused.
There have been multiple occasions that I’ve ventured in to the Cherry Creek Macy’s and have left disappointed. The most recent was when trying to purchase a product at the Clinique counter. I waited 15 minutes while the sales associate helped another guest. She never once acknowledged me though I waited patiently at the counter. Perhaps she could have called another associate for help or at least said «I’ll be right with you»??? I finally just left and went next door to Nordstrom’s to make my purchase (where I received immediate assistance).
While Macy’s does have great sales, it’s easy to find similar products and prices online on Amazon or other websites.

I have never really been a fan of Macy’s, Foley’s and May Co.
They are big department stores that carry tons of stuff that I would never buy or want. You have to weed through quite a bit to find the specific thing that you are looking for.
They are a retail necessity.

I pick up some cute shoes I come across from time to time in Macy’s when they’re having sales. What much else is there to say about Macy’s?

Terrible customer service from this location. Stay far away from Macy’s…we had horrendous, rude service especially by a man named Orlando in the men’s section.

Good selection overall. Some of the staff are very helpful. They also match the online price, so just ask for the best deal.

I utterly dislike shopping.
I’ve shopped here twice now once for my wife’s birthday and the staff were fantastic.
We came here together and did some Christmas shopping. Once again the staff were helpful and friendly.
Definitely deserves more than one star.

My Macy’s adventure
Floor 2
I walked into this wonderful little piece of shopper’s heaven, fully focused on one item for pickup. Between the riding boots and holiday cheer I found myself completely lost. I should have brought a map and a compass, next time I’ll know better and maybe next time I’ll find the ever elusive store directory.
Escalator
Up to 3, down to 1, back to 2, pitstop at floor 1
Floor 1.
It was like there was this huge game of hid and seek going on in the beauty department, not an employee in sight. Twirled all around, checked everywhere and instead found one employee in the jewelry department. She told me my item surely would be available in the beauty department so I wander back over there to see if I could find someone to help. By golly, I found TWO employees! I felt like it was my lucky day! They were hard at work trying on makeup and texting behind the counter. I asked for help and the look of displeasure I got was heartwarming, I still have butterflies! Two seconds later they were back to layering on their makeup and I was headed back up the escalator to floor 3.
Floor 3
I was especially pleased when the jolly young lad at the in store pickup desk told me he couldn’t assist me. Even better he told me that since my item was not found I was more than welcome to enjoy a lovely escalator ride back down to the first floor to purchase a second item instead. I asked him if he could call the beauty department to see if they could locate a second product. So excitedly he did, his tone was so professional and willingness to help blew me away, I’ve never been treated so, um, sub par? I asked to speak with a manager and was told I could call the customer service hotline. Okay, buddy, will do!
So I took his wonderful advice to cancel my original order and blow another small chunk of change to purchase a second item. So I headed back to floor 1.
Floor 1
Product.Doesn’t.Exist…seriously? I bought it, you took my money, I have a receipt and now you’re telling me it doesn’t exist?! Lovely!
Nordstrom
Item found, helpful employees, couldn’t be happier!

The Cherry Creek Macy’s is the best store I’ve ever been to. I mostly come to this location for shoes. Every single time I come in, I receive the best possible service. I just went in there today and once again their employees have proven that they are the nicest, most helpful individuals in any store. Big thank you to Tonya and Stephanie for their help today :)
If you enjoy great service, come to this store! I plan to continue shopping here.

I popped in today to look for inspiration for what to wear for this weekend’s Derby Party, because like a lot of guys, I have no fashion sense and before this I’d never even heard of ‘Southern cocktail attire’.
They have a small display showing two men mannequins and one woman mannequin (‘womequin’?) dressed for the Derby. While it helped me a bit, I realized that I need the help of a professional. Bryan, one of their salesmen, came up and offered his help. He was friendly and helpful. I didn’t end up buying anything there, because $ 250 seems like a bit of a high price for what’s essentially going to be a Halloween costume in April. I understand that other people might have occasion to wear this suit more than once per year, and of course there aren’t a lot of people who are as cheap as I am, but if the price were just a bit more reasonable in my view, Macy’s would’ve gotten both a sale and a 5 star review.
I have been here several other times over the years, especially when cool items are on clearance. The staff has always been friendly and professional, and are usually willing to help a fashion-​backward individual like myself. They have a great selection of clothes that look, IMHO, nice and stylish without being too ridiculously over the top.

And my last. Probably not my last time shopping here but if I can find the item somewhere else I will.
I bought 2 undergarments and when I got home I realized one was the wrong size. Know that buying these pieces of clothing is not easy and I do not buy them often if I can help it. The next day I had to go back to Park Meadows so I could exchange this said piece for the right size. Guess what they had zero in the size I needed. I said I would take any color. Nope not one. They checked other Macy’s and Cherry Creek had 2. So Sunday I went to Cherry Creek like I had nothing else planned. They held one back for me in the color I wanted in the first place. The girl said why is it coming out more and I replied probably the tax. Here comes another sales lady and she said the tax is higher and you have to pay the additional price. It was not a lot but it was not the money but their attitude and their lack of knowledge and laziness that ticked me off. They should have made it an even exchange. Argh!
I left the store and did not stop and shop anywhere else. On the way home my son called and said he had the worst experience at Macy’s. His problem got solved right there but he had to find three different sales people before he found one that would take the time to help. him. Honestly I did not know he was there when I was.
I know I went on and on but I was very upset. I am better now. Thanks for listening.

Oh, my gosh. Calling this place over the phone is hopeless. I’ve traveled all over the world, lived across the UK (some of their accents can really throw you), and worked with people from even more countries than I’ve visited, and I have never, ever struggled to understand someone so much as the woman who answered my call. It was bad enough that I said, «Thank you,» got in my car and drove there to answer my own question, haha. So much for customer service!
Once in, a woman at the makeup counter (which I was zooming through) tried spraying perfume on me while asking me if I needed help. Total twilight zone moment! I was moving like an Olympic speed-​walker.
I do love their coupons — I’ll give them that — but two stars for my experience, at best. Sorry. :(

Wow, Macy’s — you surely have stepped up your game! Never before have I been approached by so many different sales associates offering assistance. Everyone was so nice and helpful during a recent Friday afternoon visit. Special thanks to Diane and Alex for their teamwork and excellent customer service. And you don’t want my 15% off coupon because you can give me a better deal with your 20% off VIP sale? And all this time I didn’t even realize I was a VIP.
I’ve always found great deals on Macy’s clearance racks. You have to rummage through them but it’s really worth your time. Even though some of the items are overpriced to begin with, they turn into bargains once the stock diminishes or the season changes. The same goes with the jewelry. You can find some nice pieces for a fraction of the original price.
I would say that this location is a fairly typical Macy’s store. You can usually get close parking on the upper levels in the garage, which is quite handy. Oh, and all of the loudspeaker announcements now begin with «pardon the interruption» or «good afternoon». Nice touch!

Dear Macy’s,
It’s not you, it’s me. Although I liked you just fine back when you were Foley’s, I feel that my impression of you has changed for the worse over the years. You still seem to have reasonable quality, but I liked your prices better back in the day. That random gift certificate I received to you a couple years back was surprising difficult for me to use. There was just nothing you had that I wanted that badly. Now, you are mostly just a shortcut that I take from the parking area to the rest of the mall. Rest assured, I am certain you will find other shoppers who will appreciate your numerous charms.
Best of Luck,
Dale Z.

When in Cherry Creek you do what the Cherry Creek crew does, you go shopping!
And shopping I did while waiting for enough time to pass to start happy hour.
If you’ve been to one Macy’s, you’ve been to them all. Decent quality at good prices with a nice staff. Nothing more to say.