Neiman Marcus

I primarily cut through here to enter the mall. It’s a NM, so pricey and high end. I can’t say I’ve ever purchased anything from here but some of their men’s sale items seem to be good deals. $ 39 for a cashmere sweater marked down from $ 250? I should probably go get a couple for my husband.

Neiman Marcus should be embarrassed. This high-​end store has the worst customer service, the people are truly incompetent. My experience was beyond frustrating and I will now chose to only shop at Nordstrom and Net-​a-​Porter.

Located at The Cherry Creek Mall, I decided to come by this store with my husband to just browse and see if there was anything I would be interested in buying.
Immediately upon entering the store on the 2^nd floor, we were greeted by an employee. In fact, I was greeted by several employees during the entire duration of my visit.
Luckily the day I came to shop at this store (this past Sunday), there was a clearance sale going on, but only selected items in the store. There was also a gown sale going on as well.
Cusp is also inside here. For those of you who are not familiar with Neiman Marcus new store, Cusp, it is a new store that is targeted specifically for younger people with designer named items like Rebecca Minkoff, Theory, Rag & Bone, etc. Back at home, Cusp is a stand alone store so I was surprised to see it inside this Neiman Marcus store.
Also wanted to mention that this store had plenty of beautiful coats, ready for winter. But unfortunately where I am from (So. Cal), it just doesn’t get cold enough for me to justify buying any. But it was nice to see all these beautiful and stylish coats.
If only I had more money to spend, I would shop at Neiman Marcus more often.

The sales associate in Eileen Fisher is rude. She is nice when you are buying items b/​c she gets commission but god forbid you return something. Will never shop here again. If I do it will be on-​line.

I’ve been shopping in Neiman Marcus in Los Angeles, Las Vegas, Short Hills NJ, but Newman Marcus Cherry Creek Denver is by far the best experience! I’ve been here on many occasions and always got the most friendly and amazing stuff help. Selection and layout of the store is very good. the shopping experience in this Nieman Marcus very well worth the price

I would have to agree with many of the reviews that state how bad the customer service is. I think the associates at this particular location are pretty judgmental. I walked in and wasn’t greeted by any one of the associates standing around, yet when I went by the purses there wasn’t even an associate around. No big deal, I expected it from this store anyway.

Few times I’ve walked into this store location always no one is around to assist you. Hands down the worse customer service & snotty sales associates. They stare you down and not a very friendly environment. I’m surprised they are still in business… high end products, shitty service… NO THANKS! Perhaps they need to get some tips from Nordstrom… hands down my BEST go to place to shop.

Today I went to the store only to come back very anxious and upset. And now it is 10 pm and I couldn’t get over my experience at this store, so I had to let it out through writing a review which I never did before.
I needed some help in checking an order online, and the lady who approached me told me she can’t help (although I was helped before on the same thing) she sent me upstairs to speak to the customer service only to find her sending me back to the same lady. The first lady helped me and did what she said she can’t. Of course I didn’t comment just to be professional. After when I founded out that my order has been delayed and I’ll be expecting it after when I leave the country. I told her to request an overnight shipment she told me I can’t. So I asked her for other solutions so she went to call, only to get back and tell me that she canceled the order and I should redo it again from a store. I got very upset and told her I didn’t tell her to cancel it! She should’ve spoke to me! She told me that I’ll be refunded to just push me away, she was a bit cold when I told her that I didn’t ask her to cancel it! She didn’t try to even help and left me so upset. I got so upset because I invested a lot on the bag for my mom. I went back home to call online customer service to complain, only to be told that I wasn’t charged in the first place and i’ll be charge the moment it ships! I now hate laying a foot in that store from the uselessness and the coldness of the staffs.

Carly Day at the Laura Mericier counter at the Cherry Creek Mall in Denver. Outstanding customer service! She was kind, outgoing, friendly and sweet! I came in for an item and left with a few extra items. But after Carly took the time to make me look and feel great. Left to find a nice note from her inviting me back! Great job!!!

I hate this store. The sales associates are so rude and indifferent. I actually feel uncomfortable stepping foot in here. I have been to NM in other cities and the associates are wonderful. I don’t understand what the deal is with the Denver store, but I think my last trip there will be my last year ever. Makes me really miss Saks.

I have been a long time Neiman Marcus fan since my days of living back East. Great products, great service, amazing sales, beautiful tailoring. What can I say, you get what you pay for. So, it was only natural that when getting my newest tuxedo for my wedding that I would make the trip from Salt Lake to Denver to get kitted out.
Walked in, grabbed a sales associate, picked out a tux, was measured for tailoring, paid my bill and made arrangements to come back to Denver for a final fitting a month later to ensure that all was tip top.
Fast forward a month and I am up the night before prepping for the drive the next day. On my phone pops up a notification. .. You have mail! Check my inbox and I have a shipping notification from NM that my tux is on its way … to Salt Lake. Now, let’s not forget fine reader, I am driving to CO the next day to fit my tux. So, up and at em early in the morning and as I am in my car on the way to Denver with my lady I start my calling and emailing. Needless to say, I was pretty bent out of shape as I formulated a special trip out of this second fitting. Made some appointments for work, schedule some time with friends, etc but ultimately, I was coming to Denver for a final look at my new tux and to pick up some shoes and such. So I was pretty angry when I found out that I wouldn’t be able to do so. On top of that, my sales lady told me to just have someone else collect my tux when it was delivered and then just go to a local tailor if anything else needed to be done. So, as one can imagine, I told her that was unacceptable and I talked to a manager, who then had me talk to another manager who I believe was the store manager who called me from the meeting he was attending in Texas.
Now I was pretty bent out of shape to say the least and I was intending on letting Neimans have a firmly and strongly worded piece of my mind. But then their team got to work on the problem. They attempted to reroute my item which did not make it to the store in time as was expected. But, they found another tux in my size, had it overnighted in and had me come in on a Sat. So I get there on Sat and a salesperson, named Ermil met me, then the head of their tailoring department met me, and finally I believe the department manager met me and even bribed me and my fiancé with a glass of wine. So they proceed to tell me that all the tailoring that I had done, complete with working buttons on the sleeves, would be done overnight and the tux would be ready by noon the next day. Ok, I said and I scheduled a time to come back the next day as instructed.
Sunday morning rolls around and I make my way, albeit a little late, to Neimans. My tux is waiting for me as agreed and when I tried it on, it was simply perfect.
So, this long winded story to say KUDOS to you Neiman Marcus and all the staff who made this solution possible. Ermil was awesome and I am saddened that I don’t remember all the names of the great people who went out of their way to make a mistake a perfect experience. I used to tell my clients that I will definitely make a mistake, everyone does, but it is how I deal with that mistake that differentiates me from my competitors. Neimans, you certainly proved that you are able to make lemonade out of lemons. Thanks for the amazing experience.

This is hands down the worse Neiman’s I have ever stepped foot into. Excuse my dramatic attitude but each time I have entered the store my experience has been terrible. Might I add that a close family member of mine works for NM in another store and I know the level of customer services the employees should possess. I have also worked previously in the world of luxury retail. I will not go into great detail of all my negative experiences but feel the need to summarize a couple.
My husband and I proceed to NM one Saturday afternoon to look at Chanel bags. I had been lusting over a particular one I saw online and wanted to see if the store carried that bag. Now keep in mind, I realize they close earlier on Saturday’s. When we entered the Chanel boutique the sales associate was attending to another customer. We patiently waited for her to approach us, not wanting to interrupt. When she finally did, I asked to see a couple of different bags to compare. She rudely told us the store would soon be closing and only showed me 1 bag. Neiman’s definitely lost a sale that day, as we ended up purchasing a bag from a Chanel store in Las Vegas. It was a pricier one that the original bag I had in mind. Strike 1 Neiman’s!
Another instance I took my Mother in Law to NM, as she is a big fan of the store and was visiting town from out of state. We browsed around the store and no one really seemed interested in helping us. We made our way over to the Bobbi Brown counter, as both of us needed replacement items. It was again another Saturday and no one was at the counter. We waited a few minutes and decided to search for someone to help us, as we were in a hurry to make lunch reservations. A rather frumpy looking women came from behind a door and proceeded to help us. My MIL had a couple of questions regarding new products and the lady did not look interested in trying to sale us anything. She looked like she just woke up from a nap and we were interrupting her. Needless to say, my MIL was sordidly disappointed as she is a Neiman’s credit card holder and has shopped at the retailer for many years.
I could go on and on about the disappointing customer service and mean glances I have received upon entering the store. However, it seems there is no hope in the store improving. Many of the other reviews are negative and yet nothing has changed within the Denver store.

Came in several months ago to sample, and sniff out a few Creed fragrances. I wanted to get some idea of the ones my husband and I might like. My first trip there was with a rude, pushy woman who acted like I was the scum of the earth to her! So I decided I was out of there… For the moment anyway!
I stopped back in a few months after that, since my husband and I had some shopping to do at the mall… When we walked in I was apprehensive because of my experience with the rude woman, a wave of relief washed over me when I saw a man at the counter! He was so polite in greeting us, said his name was Patrick, and asked how he could help us. My husband and I proceeded to spray and sniff so many Creeds that Patrick got out a huge stack of the sample papers for us! I told him the notes I adored, and ones I try to stay away from. He recommended some fragrances :)
Ultimately I chose the Royal Oud, and my husband sprayed Aventus on one wrist, and Original Santal on the other. He chose Aventus… We walked out happy with our experience, and our purchase! We still had more shopping to do though…
We were walking around the mall and my husband and I kept smelling the wrist that the Original Santal was sprayed on, and we kept loving it more, and more as the time passed! My husband said I can’t leave without buying this one too! So we made our way back to the store, and Patrick was standing there and my husband said «Damn you!» Looking at Patrick, and he said «Oh no! What did I do?!» And my husband told him the Santal smelt so good that he needed a bottle of that too! The next time we need some Creed I will definitely be paying Patrick a visit! Thanks a million Patrick! :)

Very clean but overpowered by perfume and cologne smells.

Usually when I go there (dress up or dress down) I get ignored. However, last night I walked into the store half an hour before they closed. Everyone was super nice and helpful since they didn’t have many customers. I was especially touched by a gentleman who was helping me with picking up a Christmas gift for my dad. I was debating between two options and he said to me, «I have two daughters and I would be happy with whatever my little girls get me.» Awww. I decided to go with my instinct and he said my dad would be very pleased. Even though the store was already closed, he was patient and took my purchase to be gift-​wrapped. Overall, I am very impressed with this shopping experience. It’s nice to know that you don’t have to wear Chanel or fur coat to get good services.

So I went in to the gift gallery and found an awesome pillow and needed three more.
So Kate spent an hour calling 10 other stores around the country to get the pillows shipped to me. She also helped me find a local designer for my home!
I don’t know if this is normal for rich people, but I now frequent Neimans!

I grew up going to Neiman’s with my mom and was really excited to move to a state where they had one. Sadly, I found my experiences here have been fairly lackluster. I have money to spend, but don’t dress to impress and feel that I am often ignored or given an offhand «let me know if you need help» because of it. They remind me of the Saks resort stores, where it is focused more on smaller volume, higher end inventory. There are some wonderful employees here, I just don’t think the bulk of their staff understands that there is a younger generation that does not feel the need to wear heels, fur and their best jewelry to get attention from a sales associate.
I will be back to Neiman Marcus, probably even this week, But it will be when I can’t find what I’m looking for elsewhere, rather than my first stop shop.

2012 Review #324:
Gotta say, this store is a major letdown. After wanting to try on high-​end dresses, with the possibility of renting one (or maybe buying a not-​too-​expensive one) for a party, I came here after Nordstrom was disappointing.
I think it’s really bizarre that the 2^nd floor entrance to the mall is the housewares section. How can you intuit that ladies clothes are upstairs when all you see from the mall is china and flatware? I went in downstairs and wandered upstairs. I looked all around, going into specific designer areas with specific dresses in mind. I wasn’t greeted or helped at any time. I was greeted when walking through the aisle, once, by a younger salesgirl who asked how I was. She didn’t ask what I might be looking for or if I needed help, though.
I checked out some possible rental items, and I would have happily tried some on, but again, no one was around. I feel a certain amount of anxiety picking up and carrying around dresses that are the same as what I get paid every month, and I personally feel that if i’m trying these dresses on (even if I’m going to rent, how would they know?) there should be people there to facilitate that. Because if you just pick up the dresses, or touch them, you get looked at like some sort of hobo. How can this be an intelligent way to run a store? How can Neiman’s be making a profit if they treat their customers so badly? In any other bigger city there might be more competition in the form of Saks or Bergdorf’s, so you can’t take that stuck-​up attitude and think it’ll get you any friends. I ended up going to Park Meadows’ Nordstrom store, which had all the high end designers, if not more, with much better customer service to boot.

I must say I’m not impressed with this company as a whole. I think their customer service mission is off. My husband and I never really shop here on a regular basis but thought we would go in to look around. We actually did end up finding something we wanted to buy and proceeded to check out. Apparently this company is too snooty to find use in customers who carry Discover, Visa, and Mastercard. Even though we had all three available for use, only American Express is accepted. The person assisting us promptly told us we would have to purchase a mall gift card for an amount over what we were spending (the mall only sold gift cards in certain increments) and the store would refund us the money. ??? She walked us to the door and pointed out the place to purchase such a gift card and went back to her station.
If a company is focused on making money, then it might be advisable to take it when it is offered. We left the mall without ever purchasing a gift card and without ever going back into Neiman Marcus. They lost my business.

This is one of those places I think you either love or hate. For me I think it’s more based on customer service and the vibe I receive.
As I walked around perusing all the high end clothes way over priced I was not greeted instead I received glares from multiple ladies working there like I didn’t belong there.
I think Neiman Marcus needs to train their staff about the world we’re in. We are in a world where everyone is working, even those that didn’t have to work 5 years ago are working now. Neiman Marcus needs to cater to the working woman because lets face it we are a working women these days and if you want to make the best of the money I have you need make sure you are pleasant and welcoming to me. A small piece of advice from me to the high end clothing chain!