Country Club Cleaners

This place is seriously going down hill and quickly. Between some of their incompetent help and a couple occasions of closing prior to 7pm and then closed on Sunday, Mother’s Day without a sign on the door is not good customer service. When did this become a holiday? Went up there 3 times on Sunday and each time there were people at the door seeing they were open. There are much better alternatives than country club so save the time and money and go elsewhere.

Just moved into area looking for cleaners.
Pro’s
Close and convenient
Con’s
Extremely expensive– they create a new category of shirt pressing to charge you double normal cleaners.
Inventory management is abysmal– sent home someone’s shirt with my order.
Brought in suit pants and lost track of them. Had to make multiple calls and almost gave up until I insisted they review again and finally found. I noticed they were gone not them.
Will change cleaners going forward

This cleaners is greatly over priced. They broke a button off of my suit and they lost one of my shirts. They try to be high end but the service does not appear that way. They clean all items not in house.

This place is great because they have next day dry cleaning services! This is why I love this place. The staff is nice and my items are cleaned and pressed the way I like it. They used to have alteration services at this location but they don’t anymore. I wish they would bring that back. I was told the turn around time is 2 weeks to have something altered and the staff didn’t know what the schedule was… They should know.
It’s also confusing when they are closed on the Sundays that follow a Monday holiday. They should send emails out when it is going to happen.
Again convenient next day service!

Country Club Cleaners did an excellent job on my clothes, delivering the order on time and as promised! I recommend their highly professional, friendly staff.

This dry cleaner is not worth the money. I had two dresses cleaned here last summer. One was silk and the other rayon. When I picked up my dresses, I was told that there were water and deodorant stains on the silk dress that could not be removed which the clerk pointed out. I was still charged for the cleaning. Now that the weather is warming up, I pulled out my other dress yesterday which was still in the bag only to find a huge stain on the front. I brought the dress in today and the clerk said she could clean it again but she would have to charge me. No thanks.
I understand that I had the dress cleaned almost a year ago, but if you’re going to charge $ 10 per dress you should stand behind your work. I would have been better off taking my dresses to the $ 3 cleaner.

UPDATE — Within a couple of hours of posting this review, I received a call from the owner. He apologized for what had happened, mentioning he had had trouble filling manager positions recently. He added that I had been overcharged as well, which he needn’t have mentioned, so it was gratifying to feel he was being honest with me. He sent me a full refund for what I paid, and offered to clean the dress again, free of charge, after the event. I took him up on this offer, and he dress came back spot-​free.
Highway robbery
I took in a first communion dress for cleaning bc a previous wearer had left a small stain in the lace. I gave release to the cleaners to clean the dress including the lace and beading. I picked up the dress today with the stain still intact, and was being charged $ 36.22. For cleaning a dress that was still not clean. They say they could ‘retry’ cleaning it but wouldn’t be able to get it back to me until 3 days from now. There was no manager on site to speak to, bc according to the girl, there is no manager Fri-Sat-Sun…which is a little ridiculous. I even asked if she could do anything about the price, seeing as the dress came back the same way I gave it. The girl scribbled the manager’s name (Amanda) on a post it and advised me to call Monday to talk to her. I know I will never see a cent of that money back bc the rule is that once it is out of the store, it is your problem. Since I needed the dress for the communion this weekend I was left no choice but to pay the fee to release the dress. Obviously, very displeased with both the quality of cleaning and the paltry customer service …

We have been using this service for a couple of years, we are very happy with timing and quality of service. We have never had any issues.

I have been using Country Club Cleaners for about 3 years now… Can’t beat the service and convenience. Pick up from your house and drop off two days later.

Check all you items before leaving the store. My mistake for not inspecting 1^st, but I got a sweater (short sleeve wearable in the summer) dry cleaned there about 6 months ago, to now pull it out of the bag and hanger to find that the tie that wraps around my waist is missing. I have to say, they did a nice sewing job to hide the seem from the original tie.
The front desk staff is less than helpful. Whenever, you ask them a question, they have no idea. I’m used to them saying «I don’t know».
Another time, I had a sweater with a stain still on the front, returned it and they cleaned it at no charge. The fact that they do not inspect their work — another minus.
I will never be going back. I’m all about honesty and loyalty. If they would have mentioned it when I picked up the items, reimbursed me for the dry cleaning or provided me with some compensation, I may have been more forgiving. BEWARE! Your clothes may not return in the same shape as you left it.

Terrible service, way too expensive and for three months after I stopped using them… mysterious charges from Country Club Cleaners on my credit card. BEWARE.

I have been using Country Club Cleaners for about two years now. The quality of their work is very good (would be excellent if they did a better job of removing stains the first time). Service is very good AS LONG AS everything everything goes smoothly.
I believe that one can tell a great company from average company by how it reacts to adversity. This is where Country Club Cleaners is the BIGGEST FAIL I have encountered in a very long time.
Here is why. I had my usual bag with regular dress shirts plus a tie (it had a stain that I marked with the red tape) picked up from my office. When I got my shirts back, there was no tie. The driver that delivers our dry cleaning was super nice and said he’d check on it. Two days later he put me in touch with Amanda. After several emails (all of which I had to initiate) and two weeks later there was no resolution. I decided to stop by in person to talk to the manager or owner. I was given Claudia’s (customer service manger) email. I forwarded her all the previous emails and asked her for assistance. I received a prompt response assuring me that she would check into next day. That was ¹⁰⁄₇. As of today ¹⁰⁄₁₀ no response/​email from Claudia or anyone else.
Even another email from this morning went unanswered.
I cannot believe that a company that has an account with 7 or 8 people in one office would allow such poor service. At their price point there are a lot of options.
Don’t be fooled by the 4.5 star rating on their website. They use a reputation management service that aggregates the best reviews and posts only those to various social media outlets. DISHONEST!

Wanted to update my review, I did re-​try this place, but when I got my dress shirts back the cuffs were all wrinkly, had to manually iron them. I do find their delivery service convenient, but that doesn’t matter much when the quality of the job is poor.

They charge you way higher regarding your to shirt brand tag! Also they tell you a price when u drop your clothes in and on delivery, you are charge differently. The dry cleaning Method is not that wow with wrinkles from the press machine! Don’t worth the effort to go back to their service.

I finally went and picked up my clothes. I was hoping to be able to put up a few pictures of how they «pressed» «the items. All of my cuffs on my shirts will have to be re ironed. It seems that they… Well I’m not really sure what they did.
If you are a professional and your attire matters. Move on.

About their drivers: on several occasions I’ve caught their van drivers in our neighborhood (Woodbine) driving probably 40MPH on our court (including today 8÷31÷13). This is unacceptable.
Worse yet I once saw one of their drivers park at the end of our court once and pee on a tree in the neighborhood open space. Ridiculous!
While I can’t comment on their dry cleaning I do think ALL should know about this if they’re thinking of using their pickup/​delivery service.

Its been three weeks and three phone calls since I requested the last of my laundry back. their record (and my count) shows that they still had a purple shirt of mine. Repeated calls go «relayed» to the customer service manager.
All I want is my shirt back. on the last call, they told me that it was left on my front door — the very place I’ve asked them not to leave my laundry and the reason I am cancel my service. I will give them one more try to provide good customer service today…
This is a real shame.
Now happily a customer at Oakpark Cleaners for 6 months!

I think I’m obligated to review seeing as I am the Duke here. So here goes:
5* for Service and Quality. Clothes are too expensive to trust to anyone, and I don’t have enough to risk having them ruined. So far they have done an outstanding job on all my drycleaning. All of the cotton shirts come back in great shape. I like the extra touches you don’t find elsewhere like the wide plastic coat hangers and stuffed sledves.
1* for Prices. Yes, I know this is Blackhawk, but $ 3.50 for a boxed shirt and $ 12 for a suit jacket is ridiculous. So if you have simple hanging shirts I’d recommend one of the $ 1.25 places in San Ramon.
So overall I don’t think you can go wrong here, but it would be nice to see some discounts for those of us who don’t need the delivery service.

Wish I could award more stars since I love the fact this place is open 7 days a week and the staff are super friendly hence the two stars… but…
I recently dropped off a women’s button down cotton shirt which had many, many fine pleats and ruffles. The shirt was returned with all the pleats pressed out and the shirt now looks like something that belongs in a Barnum & Bailey Circus act. Unfortunately I did not notice this until I was home nonetheless, this shirt cannot be returned to it’s original state. Sheer disappointment.
This comes on the heels of having some clothes gone missing for about a week (turns out they were just «misfiled» however it took a week to locate them.
Sorry CCC, you’ve lost my business and any referrals.

I hate dry cleaning! I would rather buy clothes that don’t need it just to save myself the hassle, inconvenience, and money.
However, I needed to get a few items seen to, and this place was awesome! They are so FAST and very friendly. One time, I needed a shirt in less than 24 hours, and they called me twice to tell me where the delivery truck was so that I could decide if I had time to pick it up before the event I was going to. It was over and beyond the customer service I expected. Highly recommend this place!