Blackhawk Cleaners

I echo the many other single star ratings, I wish there was an option for less than one star. Recently, I dropped off a brand new, not yet worn, dress shirt for laundering. A few days later, I picked up the shirt with a large rust colored stain on the sleeve. When I noticed the stain and asserted it was the stores doing, she accused me of staining the shirt prior to bringing it in for cleaning. Essentially, she accused me of lying; it was a BRAND NEW SHIRT and now it’s ruined! We have been coming to this dry cleaner for a few years now, tolerating the rudeness and poor service, but have never had this type of exchange. After these few years, we had established no trust… this store is the lowest of the low and will never get my business again. I HIGHLY WARN ANYONE OF DOING BUSINESS WITH THIS DRY CLEANER. THEY ARE DISREPUTABLE, SLEEZY, AND SHOULD BE CLOSED. We have now taken our business across the intersection to Tassajara Cleaners in Blackhawk Plaza.

If there were a ZERO star option, I would give this business just that! I live in Danville and only came to this business because they offer alteration services at a faster service rate then the dry cleaning place I go to. I dropped off a pair of pants to be hemmed on Saturday and was told they would be ready on Tuesday. I just went to get them and they were not ready. I got no phone call or anything. The crotchety smoker woman that works there had an oh well ATTITUDE! When I asked for the owners contact information to make a complaint she REFUSED TO GIVE IT TO ME stating she «WASN’T ALLOWED!» She only told me she wasn’t going to get fired and the owner was an «Asian Lady.»
Who does that? I will do all I can to find out who the owner is… I think it’s her! BEWARE HORRIBLE CUSTOMER SERVICE!!! Who knows if I will get my pants tomorrow!!!
UPDATE: I picked up my pants today. Took a picture of the same woman who helped me. It’s posted. Through research I found the owner is named Jessica Lin. Only contact info so far is the business phone. No email address listed for her. Today’s date is 09÷23÷15

SUMMARY: DO NOT GO HERE.
We just arrived to the area and have been on the hunt for a good dry cleaning. This one was just down the street and we were into helping local businesses. We hoped that the Unilocal reviews on this place were just aberrations.
Nope.
Overall the service was OK. Clean shirts. But you had to mention that you didn’t want pleats in our pants. Who pleats pants now-​a-​days?!? But fine, that’s on me for not expressly stating preferences.
But what is NOT OK is being dishonest, over charging, and just generally being shady. When I dropped off the dry cleaning and telling them we were new to the area and remarked on their prices. She just complained about the rent and the area and how we wouldn’t find anything better. Whatever. Overlook that too.
When I got home after picking up the dry cleaning the bill suddenly jumped $ 22 above what we paid, and magically was just under the amount she said we would get a discount. When I went back they said they counted the shirts wrong and gave us a quote of 5 shirts and not the 15 we dropped off. They refused to honor the original quoted price and were extremely rude saying, «what do you want, 10 free shirts?»
The answer is no, we want a new dry cleaning place.

I don’t have clothes dry cleaned often, but came in to have 8 pairs of dress pants altered. Normal price was $ 20/​per, but I asked if they would discount it for doing all 8 pairs. The young gal working called the owner to ask, who then said yes they would and only charged $ 14/​per. After picking them up I later discovered they were poorly done, and a few hemmed too short. I brought one pair in particular back to have them fixed, and the owner was extremely rude and impatient. Instead of apologizing for the mistake, she told me she would have to charge me again for their mistake because whoever did it before did not charge enough when I first paid. This after the discount was already previously agreed upon. Un-​freaking-​believable. Terrible attitude and horrible customer service. Never going back again. Too bad, it’s right down the street.

The middle eastern old lady with white hair was very rude. I just asked how much is the hemming but responded in a rude way. I have 200 dollars worth of alterations. I guess they just lost that. Do not go to this place. VERY BAD SERVICE! To the owners you have to fire that lady or if she was the owner. Just close your business!

This cleaners always manages to save the day for me! I’ve tried a couple of cleaners in the area before coming to this one, and have stayed here ever since.
I have a tendency of piling up all the clothes that I need to dry clean, until I realize that I have (almost) nothing to wear for work. When I take the overbearingly huge pile of clothes to the cleaners, they are always able to get them to me by the next day, with no extra charge.
The service is always friendly and I’m always amazed by how they remember everyone who comes in. I definitely trust them to take care of my clothes and know that my clothes will be ready for me when I need them — nicely pressed and packaged!

Terrible Customer Service! Very rude!
I used use them a lot when they were in the old Blackhawk Plaza location. Perhaps they have changed hands since then?
We had moved out of the area a few years ago but we are now back. Went in drop off some clothes to be dry cleaned at the new location & I was the only customer in the shop. The older lady acted liked it was an imposition for me to drop off a couple clothes. She was mad that I was not in the computer. I slowly spelled my last name four times as she typed it & she got mad that she didn’t have it right. I then spelled my phone number three times so she would get it right. She acted like I did not speak English– I was born here, my family has lived in CA for over 5 generations, & I have a college degree! She then just handed me the receipt. No — «it will be ready Friday», have a nice day or even a thank you! She just glared at me. So disappointed that something as simple as dropping off a few clothes to be cleaned would be such an ordeal. I should of just grabbed my clothes & left. I also should of read Unilocal

Deceptive! Took in a jacket and 2 shirts for cleaning/​laundry and another jacket for minor alteration. Was given a receipt for $ 16.50. Went in this morning and was told the bill was $ 25 because the shirts were women’s shirts, not men’s and that I «should have told her» when I dropped them off. These shirts were laundered, not dry cleaned, I don’t understand the difference and she looked over my clothes and didn’t ask whether they were men’s or women’s shirts, only how much starch I wanted, to which I replied light. When I challenged the $ 9 difference, she said there was nothing she could do because she’s not the owner. Horrible service. being lied to and then blamed for the error!

Useless and rude. My second shipment of about 10 shirts. I went in to pick them up and noticed that the collars on all of the shirts were bent over at the front.
So I pointed this out to the lady at the counter. «it’s your shirts», she said «they are too heavy». Really? I thought, can you do them again because I’ve never heard that one before.
«No — they will come back the same. Your shirts are no good».
Really? I think Hugo Boss, Thomas Pink & TM Lewin may beg to differ with you there.
Ok great, thanks. Oh and by the way, I have to pay for 10 shirts that are all fcuked. I don’t think il be back. Thanks for your help — you were great.

My first time here, came here on a Saturday morning, a nice girl greeted me and asked how my day has been. Well I had been out late with my buddies the night before so needless to say it was a miracle I was even awake at the time. I said «I need to dry clean these shirts» and she looks at me quizzically. At this point I realized I was holding two pairs of jeans. Fortunately she was better at identifying clothing than I was. Mid-​yawn I began to say «I’m dry cleaning them because –» and she interrupted with «– you don’t want them to fade. Yep. They won’t. Don’t worry.» Apparently they employ mind-​readers here.
The pricing was better than most places I had been to in the bay, and I was able to pick up the same day. Sure enough, no noticeable fading.
Been coming here ever since. Not sure what happened with «b r.» but I’ve never had anything ruined here. Perhaps that was before the new owners?
Anyway, if you’re here on the weekend, ask for Janet! She knows her clothes. Five stars.

DO NOT GO HERE. ever. they ruin stuff and aren’t nice about it either.