There’s nothing special about subway in Dallas. The manager has an attitude problem and the sandwiches are often made quite sloppy. Last time i was there, an employee was stuffing her face within view of all the other customers. Very unprofessional to say the least. Definitely one of subways bottom end stores.
Courtney R.
Classificação do local: 1 Dallas, OR
The customer service here is laughable. So is the sandwich making skill level of whomever it was that made my sandwich. I went through the drive-thru and ordered a Bacon, Egg, and Cheese on White. It truly doesn’t get much simpler than this order — with NO added ingredients. Imagine my surprise when I arrived home, and found that my sandwich was nothing but bread, and three strips of bacon. I actually began laughing as I explained to my significant other that there are no eggs or cheese on my bacon, egg, and cheese sandwich. Once I was able to stop the hysterical laughter and catch my breath, I called Subway and explained the situation, expecting them to offer me a new sandwich and have it ready upon my return. NOPE! I was told«The manager is the only one that can help you with this situation, and they have already left for the day,» I told the girl nicely that all I wanted was to bring her my uneaten sandwich, and obtain a new sandwich that actually had eggs on it, since that is what I paid for. She told me that the manager would be back in on Monday morning(this occurred on a Friday evening) and I should«save the sandwich in a plastic bag»” so the manager could see it on Monday. When I asked if they could just make me a new sandwich, the girl said that she’s really sorry, but she isn’t allowed to do that. So I asked her if she could make the eggs and cheese, and put them on the sandwich I had. She said no, but I am welcome to «eat the sandwich I already have. I explained I would happily eat my sandwich if I had an actual sandwich to eat, and not just a few strips of bacon on some bread. I emailed subway corporate who attempted to fix the situation by giving us two free sandwiches from the SAME store. Unfortunately she wanted me to use the email response as the way to obtain the sandwiches(she said to print it out and take it in.) The email obviously looked like a complaint and not a coupon of some sort, so I asked if we could use it at a different store instead since it seems a bit embarrassing to go into a store with this email, which pretty much says«Hi, I am the jerk who complained about you… please spit in my food when I am not looking.» However, we opted to use it anyway via the drive thru. Lo and Behold, I was given another sandwich with no eggs and no cheese — So I gave up. We will not be going back to this Subway, EVER.
Paula G.
Classificação do local: 5 Dallas, OR
Returned today and got my two replacement sandwich’s(see previous post) and the employees were nice(as always) apologetic, and even thanked me for being«nice about this» and thanked me for allowing them the opportunity to make it right. Class act! Way to go Dallas Subway employees!
Minh N.
Classificação do local: 3 San Jose, CA
They don’t do the whole points sytsem with the Subway cards here. Lame.