Lofty Spaces

BEWARE: You write a negative review, expect legal threats and harassment.
Over a year ago I wrote a review on Google cautioning others of my experience and lack of professionalism/​responsiveness and also of a distasteful comment that was made by Bruce, the owner, during our venue tour regarding security needed for certain ethnic groups and not for others. I just received an email yesterday from this man stating the following:
«Please take down your review of my facility Off the Grid/​myself. You have basically called me a a racist and a sleezeball both of which give me a legal case against you which I will pursue…
I will give you a few days before turning over to my lawyer.
Btw — I didn’t want to rent my space to you because you came across as to demanding & high maintenance for our facility. We have had a close to a 1000 receptions and for you to warn people not to rent our space and personally attack me is despicable and shows your character.
Bruce»
Not only is this man distasteful, unprofessional, unresponsive, and non-​customer centric to his potential clients, he threatens and harasses those who write honest reviews about their experiences with him.
All beware — stay very far away.

I got married at Lofty Spaces on 7÷19÷14 and here’s the deal… Don’t take life so seriously and you’ll get along with Bruce (owner) just fine. But really, Bruce and his team (especially Ladel) are amazing, they bent over backwards to make our day so special! Unfortunately, when you’re working with stressed out brides, they tend to not appreciate the type of humor that Bruce brings to the table.
We used their catering service which really helped with a quick turn from the wedding to the reception (we had everything inside since it was so hot). Speaking of hot, the air conditioner works great! I was actually a little chilly while getting ready. This spot is great if you want a blank slate, but tons of options to create a unique look. Bruce has so many add ons (chairs, table cloths, lights, etc) it’s unreal. You really can do whatever you want at a reasonable price.
Thank you Bruce and team for all your hard work — from reviewing and re-​reviewing the floor plan with me to setting up a beautiful aisle for me to walk down and meet my hubby! Y’all are awesome and I appreciate your humor ;)

I cannot believe some of the negative reviews on here, this is my first review and the only reason I am posting this is because I feel I need to address some of the negative reviews of Lofty Spaces.
Bruce, the owner was with us from the day we toured to see the space, the whole time of the event, and the 12+ hours it took to clean up from the event. Even though we did not use Bruce’s catering company he was helpful, polite, and respectful. He gave us a fair price and threw one of the most interesting and unique parties the DFW area has ever hosted (snow themed). Our event group had a vision and Bruce made it a reality even though many other venues did not give it a chance. I do not know where any of these negative reviews come from, Bruce was always polite, understanding and attentive to my needs even though I sometimes did not reciprocate those qualities.
On top of Bruce’s superb service he has a great team that he works with to maintain the space and since we saw and booked a month before hosting it, it had undergone numerous updates and small scale renovations that have made a great difference and is now looking better than ever before. While I know that many of my needs were probably a total pain in his butt, he was always understanding and beyond the call of his duties to make our party a massive success.
To exemplify how good his service was, he worked through the night, from when our event ended at 2am through past 2pm the next day without a minute of sleep to make sure the venue would be in tip-​top shape for the next group of guests arriving more than two days later. I don’t know where these negative review come from but Lofty Spaces is a great venue and Bruce is a great owner with great service. I would recommend the venue personally to anyone for any event or wedding. He goes beyond the call of his duties to make it work and is a great owner.

I just got married October 25^th and I have to say this venue and staff were absolutely amazing! My day was beautiful. The food was incredible and the décor looked impeccable. I received so many compliments from all of our guest about how great everything was. I will definitely be recommending Lofty Spaces to everyone I know! Thanks so much guys, you made our day perfect!

The owner of this venue was so rude and very disrespectful. There is no way I would ever come back to the Lofty Spaces. This man talked and treated us so badly. He’s really not worth me talking about. Book this venue at your own risk. Seems he has more negative than positive reviews. That’s an indication that this place is pure GARBAGE!

While this venue may have almost 5 stars from reviews, I would not expect that in terms of customer service. I called to get information on the availability and rate information and this is the exact conversation (unfortunately I can’t include the condescending tone used):
Me: «Hi — I’m calling to get information on your venues. Who might I speak with?»
Off The Grid: «That would be me.»
Me: «Ok, great! We’re looking to host a company Christmas party on December 5^th. Are you able to confirm if that date is available.»
Off the Grid: «Nope! I’m sitting on the beach building sand castles and I don’t exactly have my computer in front of me.»
Me: «Ok, well is there anyone else I could speak with?»
Off the Grid: «No! You can wait a week until I’m back at work.»
Me: «Unfortunately, I don’t think our expectations are aligned…»
And he hung up on me.
I think that review speaks for itself. First impressions matter… and so does customer service.

I got married here last week 12−13−14 and wanted to thank Bruce (owner) and Ladel for taking care of us and helping with wedding reception, which was beautiful! Since day 1 back in January Bruce anwsered all of my questions with less than a day turn around and for that im very thankful because I did not have a wedding planner and well had tons of questions for him and as crazy or reptitive as they were he was always patient and understanding to anwser them. He had open house just about every Wednesday which was great as well, to be able to see the venue especially 2weeks prior so my BM and I could decide on setup of tables etc… Everything I paid for was setup. It’s close to downtown and all my guests just loved the venue and with Dallas skyline in background was very nice! I would definitely recommend Lofty Spaces for your next event!

I discovered Lofty Spaces when I did makeup for a wedding at this location a year ago and I knew back then that I had found something special. I also chair a committee for an organization that just had our 9^th annual wine and spirits tasting here last night and the main feedback I kept hearing from our guests was «Can we come back here again next year?» Everyone loved this place! The inside was the perfect size for our event and they had everything we needed ready go and it required little additional décor to take advantage of the loft feel of the space. There is ample kitchen space, counter space, refrigeration, a couple of dressing/​changing areas with full baths, a great courtyard, movable walls and an available photo booth. Ladell and everyone on Bruce’s (the owner’s) team was top-​notch and a pleasure to work with. Whenever we asked for last-​minute adjustments (and we certainly asked for a lot of chair-​shuffling, bartending setup changes and other adjustments in response to real-​time guest feedback) the whole team accommodated us with a smile. They made a hectic night so much easier and run more smoothly. Definitely a place I want to use again.

We hosted a high-​profile event for Intuit QuickBooks here on Sept 26^th 2014. I do agree that the venue is in an «up and coming» part of town, but once you are inside the place is amazing. Full of light, and its a highly-​configurable place.
We had a great experience working with Bruce (the owner) and his chef (Chef Bo). They were very interested in the experience we were going for, and they worked to stay within our budget. We were very hands on and they didn’t mind us being quite prescriptive with how we wanted the room set up on the morning of the event. This helped us get exactly what we needed — I was impressed by how much the staff wanted to please, and how responsive they were.
In addition, the lunch that Chef Bo put on was wonderful — everyone commented on how good it was!
Overall it was terrific and I would definitely recommend the place.

I had my wedding at this venue a few months ago.
My wedding planner worked more with the owners Bruce and Bo. Much of the comments from the owner were how my wedding planner was going to bring him more clients rather than focusing on my wedding.
The night of we had numerous issues: missing bar tenders, missing up lights and spot lights, missing video player and to top it off NO parking attendant until well after
8 pm. My reception started at 545! To make matters worse they allowed 4 of my guests cars to get towed!!! My father in law multiple guests ended up missing the last half of our reflection and send off due to going to the tow yard to pay to get our cars out!
The venue itself was beautiful. The owners have a real lack of concern for taking care
Of the wedding party and issues that arose during the night.
To top it off he had the audacity to email me the next day saying he had not received final payment and that I needed to pay immediately. When I told him there were issues with what had happened on my wedding night he threatened to send my bill to collections via his lawyer.
Save yourself the hassle and money… don’t use lofty spaces!

Attended a wedding here recently and everything went pretty smoothly. The venue is in a horrible part of town, but you wouldn’t know it once you’re inside. It has an updated yet retro feel, with obvious loft-​inspired elements. Overall, an A-​OK venue.

When you pull into the parking lot, trust your instincts and drive away. Our experience was horrific from beginning to end. The staff was inadequate to handle our guests. This caused delays in parking, food service, busing tables and simple refilling water.
The sound system was terrible. The feedback and static ruined a beautifully planned event. Bathrooms were left unattended and trash overflowing. The management debated and dismissed our complaints, while the staff cowered in the background. They do not deserve your business.

Unfortunately, this venue does NOT live up to the hype! The owner didn’t follow through on several promises (that we paid for) including twinkle lights in the trees in the courtyard, a full wait staff, paper lanterns hung from the rafters, a photo booth that actually worked, a working ice machine, a coffee bar, appropriate number of chairs set up both inside and out, correct number of place settings, etc. Honestly, I could go on and on. Also had a few 4-​legged rodent visitors in the kitchen and a leaking roof that dripped water on an entire table of wedding guests throughout the reception. Don’t be fooled people-​this place is a disorganized MESS and should be avoided at all cost!

We went to a wedding here yesterday evening. It’s location is a little weird, but it turned out to be a perfect spot. At least for an evening wedding. The ceremony was inside and we ushered into the courtyard while photographs, etc. were taken. The building provided plenty of shade so it wasn’t ungodly hot.
Lots of space for table, dancing, band, etc.

I went to a wedding here recently. You cant base your opinions on the outside… because it looks like an abandoned warehouse. Its on the south side of Dallas… near The Palladium.
We walk in from the gravel parking lot. It was a very simple venue with loads of ambiance. It was a simple space that you could make into your own. The staff was on top of everything. No messes were left anywhere. They were on top of picking everything up and refilling what needed to be refilled. The acoustics were great for the karaōke later on in the evening.
I would used this place whenever I get married. I hope they can accommodate my big fat mexican family!

We just got married at Lofty Spaces a few weeks ago and I was SO DISAPPOINTED with the service, the staff, the owner, etc. The word UNRELIABLE describes it to a T. The finalization process leading up to the event was PAINFUL and we ended up not being able to finalize our menu until the week of the wedding. This caused so much extra stress that people getting married DO NOT NEED prior to their event. I also feel like we did not get what we paid for and this has not been resolved. Furthermore, when I tried to express my opinion to the owner about his level of service, the motto «the customer is always right» went straight out the window. He preceded to tell me that I was «just not accurate» even though he was not present for my event. Save yourself the stress!!!

I went to a reception here and it was beautiful, the ambiance the décor (which i’m sure the wedding party did on their own). I don’t know how things are on the other end as far as pricing and service because I wasn’t involved in the planning, but if we had something similar in OK I would definitively have a party here. It’s kind of on the outskirts of downtown but not hard to find.

My wife and I got married there almost a year ago. The wedding went off without a hitch. We were complemented by our guest on the service, the location and the food that was offered by Bruce and his caterers.
Everything was superb.
We would definitely get married there again in a heartbeat.

I’m shocked to see these reviews about this venue as we had the most amazing experience with Bruce and his staff. He was very attentive and the wedding went off without a hitch.
I feel like we got much more than we paid for and it was incredibly convenient to have catering and all other stuff done in house.
The food was amazing, the ambiance was out of this world and the attentiveness from the staff and Bruce was unparalleled.
I would absolutely consider using them for future events and suggest that you do as well!

Whatever you do, do NOT use Lofty Spaces or Off the Grid Services. The management and staff might be the worst at customer service I have ever seen in my life. I wish that was hyperbole, but it’s probably true.
Not only is their service poor, you will likely NOT get what you payed for, possibly making your wedding, reception or other event more stressful than it already is.
Avoid this place at all cost. I don’t care what kind of deal they offer you… it will not be worth it.