Elite Dental Associates

I have spoken with Dr. Chang (yesterday) and he acknowledged my concerns and that certain administrative errors may have occured during my treatment. We are currently working to get this resolved.
This single tooth implant process started in August 2015 — almost 10 months ago, and I still do not have it!

I have been with Dr. Chang for almost 15 years and hands down believe in his ability. Ive done work from veneers to crowns to fillings and have not had a problem. Just know that 15 years of one dentist means alot because its honestly hard to find a good one. I since moved to houston and still fly up to see him. His office has always taken care of me and if there was any issues, they were always willing to fix it. If i could post my work, i would. Thanks Elite for being there for me!

I have never written an online review for anyone in the medical profession, but my recent visits with Dr. Chang and his staff were outstanding compelling me to share my experience. I was happy with my previous dentist; however, my employer switched insurance carriers forcing me to look for alternatives. Elite Dental’s office environment is pleasant and welcoming, and the staff is great. In addition to the overall pleasant experience, I had some major dental work performed at favorable prices. I would highly recommend Dr. Chang and his team to anyone looking for a new dentist, or even considering making a change in their dental care.

Best dentist experience I have had. Staff was knowledgeable, customer service top notch, and the office was clean and organized. My previous dentist tried to charge for unnecessary services but Elite Dental seemed very honest and trustworthy. I highly recommend.

I would give this establishment ZERO stars but don’t have this option in Unilocal. I had a very similar experience than the other posted bad reviews. I would question if good reviews were staged on this site for Elite.
Does anyone have any advice on how to get your money back? I have been overcharged and they are avoiding my calls as well as my insurance company calls.
My crown is not fitting right and his assistance did most the work despite me insisting for Dr. Chang. who I thought I would be seeing vs. less skilled workers.
I am not sure I really needed this crown. I initially went in to have a crown re-​cemented but his assistant Martha claimed I needed a new one, prior to any x-​rays. I really regret that I trusted this business :-(.
Now I have a bad fitting crown that is causing my teeth to shift and with contacts that are too large. They do not return calls at all.
They took a bunch of x-​rays and gave me no feedback on them. Guessing it is a way for them to make more money from insurance. I asked for the feedback from xrays and was promised to get an email that day but no response. Prior Dr. Chang said he would share it with me and prior dentist; I just recently moved to Dallas. Nothing was shared with my prior dentist.
If anyone has advice on who to escalate this to, please send. …guessing TX State Dental Board in Austin for starters. I WOULD RECOMMEND NOT TO GO TO THIS DENTIST. DO NOT WASTE YOUR TIME!

Thank you Dr. Chang again for making my wisdom teeth surgery seem like a normal checkup! Just had my last two wisdom teeth removed in less than 30 minutes and without hardly any pain! It was the best experience and his staff was kind and friendly. I appreciate everything and look forward to next visit… which is weird to say about a dentist.
Also had my teeth deep cleaned and whitened about a month ago, best decision I’ve made!

I’ve been to Elite dental a total of three times now and I really wanted to give this place a 5 star after my first two visit for regular check up and cleaning. The last visit was for a crown, filling, and a bond and it definitely was not an experience I want to go through again. I had several fillings before and never had the same experience as I did here. I didn’t give this place a one star because my first two visits were great it was just this last visit that made it bad.
I’ll start off by saying that I had fractured my rear molar and the filling started to come apart on that tooth. Dr. Chang talked me through the procedure and it all sounded great and simple.
I got to the office the day of the procedure and was promptly walked back to the procedure room by the hygienist. I came in expecting everything to run smoothly and professionally. I’m not sure what was going on but it seemed to me like this was the hygienist first time helping out the procedure. The hygienist was fumbling around and seemed a little nervous about everything they were doing. As the procedure went on it felt like Dr. Chang was using my procedure as a training lesson. I do commend Dr. Chang for training the hygienist and giving them advice and tips on how to make this procedure easier for them. Everyone has to start somewhere right? I just wish they didn’t use me as their training patient. If I would have known this was a training session for the hygienist I would have asked for another hygienist to help with my procedure.
My mouth was numb so I couldn’t feel anything and I’m thankful for that. I assumed everything was going smoothly even with the training going on but it wasn’t until the end when the hygienist was preparing my temporary crown cap that I realized something didn’t seem right. My mouth began to loose the numbness and it began to become a lot more sore then I expected. The hygienist had issues preparing the cap so they called in another hygienist to help and that’s when it was confirmed something was wrong. The other hygienist seemed alarmed at a «scrape/​scratch» in my mouth. The more seasoned hygienist asked what happened and I remember my original hygienist saying something slipped during the procedure. At this point I figured it was just a scratch/​scrape due to the procedure so I wasn’t too worried but the other hygienist seemed more worried than I was at the time so I was curious to see the damage.
The other hygienist ended up finishing up my temporary cap and apologize for it taking a little longer than expected which I didn’t mind. The hygienist told me some things I can do at home to help with swelling and injury. At this point I just wanted to see what happened. I checked out and went back to work where I tried looking at the inside of my mouth but I couldn’t see anything so I had to wait until I got home. The numbness finally wore off just as I was getting off work and not only was I sore but my mouth was in pain. I took a few advil too help but that didn’t do much. I got home and was able to finally see the damage, cuts and scrapes around the teeth which were to be expected but there’s a small chunk missing from the inside of my cheek. Its been 4 days since the procedure and I’m still experiencing pains from the open wound in my mouth, definitely not ideal but its healing so that’s good!
I understand that is a tight space to work but I walked out of the procedure with a small hole inside my cheek… I understand small cuts and scraps but literally THERE WAS A HOLE INSIDE MY CHEEK… I know I signed a waiver saying I acknowledge there is a possibility of cuts and abrasion associated with the procedure but I didn’t think it would have gotten as bad as it did…
I still need to come in for my permanent crown cap and I’m hoping that goes a lot smoother.

My experience with Elite Dental has been none other than amazing. Dr. Chang is always so attentive and answers all of my questions. I know that there are some negative reviews about their office staff, but I’m fully confident that Dr. Chang is aware of what is going on and is working hard to change this. His new office manager Dawn is AMAZING! She even walked a prescription over for me and dropped it off while I was waiting… Such a sweetheart! This has been my best experience with a dental office and I don’t see myself going anywhere else.

After being a patient of Dr. Chang for many years, I finally had my first root canal last week. I had always heard these were very painful and can have complications, but my procedure went very well. I was amazed at how little pain or recovery time there was. Five stars to Elite Dental for years of friendly service and dental advice.

After reading great Unilocal reviews, I was thoroughly disappointed with the customer service and the way I was treated at Elite Dental Associates. I am not one to usually write poor reviews, but I felt the need to share. To sum it up, this dental office is unorganized, not informative, and pushy to get your dollars.
I received unacceptable customer service during the payment portion of my visit. I was incredibly disappointed that I did not receive clear cut answers when asking how much I would be paying out of pocket after insurance.
After originally scheduling my appointment to get fillings re-​done (per Dr. Chang’s recommendation) that were originally done 6 months ago by another dentist, I received a phone call later that afternoon to reschedule because my appointment was double booked. The next day I received a call asking to reschedule my appointment for a second time. During this call, I was informed that there were actually 2 more fillings than what Dr. Chang told me about. This information was coming from the woman at the front desk.
When I asked to hear more information about Invisalign, I felt like I was being pushed into it immediately. First, I was expected to pay in full up front. Second, I was told over and over that if I don’t pay by 4/​30, I wouldn’t receive the $ 900 April discount. I was only asking what options would be right for me.
I have already scheduled a visit for a second opinion with a dentist who my friend has been going to for years. They have already provided me excellent customer service and are willing to help me get clear answers.

Dr. Andy has really stepped up his game. He not only cares sincerely about his patients, but goes the extra mile to make sure they are satisfied and leave healthy. I had a hard time at first finding a dentist, but Dr. Chang is now the only dentist I will go to. 5 stars to his practice and all of the wonderful ladies at the front desk I am really impressed. Thank you again.

I have been a patient of Dr. Chang since I moved to Dallas two years ago. When I first became a patient, to be honest, the front desk had to reschedule me last minute due to an error. This was frustrating however, Dr. Chang’s knowledge and care for his patients is unparalleled. And when you go to a dentist, you’re judging the practice by the care you will receive and not the mistakes of a secretary. I had to receive a few fillings and he was very responsive in my post-​care treatment questions and I had a quick recovery thereafter. A lot of people are commenting on the front desk however their reviews need to be updated. On my last visit the front desk is now completely restaffed and the previous problems I had are now not occurring. I’m very happy with my experience and I will continue going to this practice. Thank you Dr. Chang!

Dr. Chang reached out to me and I was refunded for mis charges. I appreciate their efforts to remedy the situation. I am still not sure that I will return but I do understand mistakes happen and I appreciate their willingness to correct them.

Worst experience ever getting a crown. After two attempts to have it fixed, I gave up. The tech said their vendor has not been that good lately. Thanks, that’s 4 hours of my life that I will not get back. I am all for being a perfectionist, but change your vendor! They have all the insurance money and all my money except $ 100 and will not give me the 3^rd crown to take to another dentist and waive the last $ 100. Next up file a complaint with the insurance company. I asked nicely and did not get a response!

Dr. Chang and his staff really care about getting the job done and getting it done right. Be honest and communicate with them and they will do everything in their power to give you the best care possible.

I scheduled a teeth cleaning (my first appointment with this dentist!) a month in advance to accommodate my work schedule. 3 weeks later exactly 1 week before my appointment I get a call from the office that they will have to reschedule me because the dental hygienist has a family emergency and will not be able to see me in a week. Ok. So now I will have to wait an additional couple of weeks at least to get a new appointment. I was supposed to be contacted the following day from the office with appointment times that would be available for me to reschedule. That was several days ago… I’m still waiting. From the other reviews on Unilocal it seems I’m not the only one with scheduling problems and I’m actually glad that I found another dentist to see. (Maybe there’s a reason you have a coupon code for a discount and cheap teeth bleaching. It’s probably hard to keep patients!) Very disappointed.
*I am editing my review because Dr. Chang was not responsible for my scheduling frustration. But more importantly, because HE took the time to reach out to me personally and try to make it right. It’s unfortunate that this happened, but it does not reflect his ability to be a good dentist.
I hope this review will at least help them with scheduling in the future! Thank you Dr. Chang.

Well, I came in for an 11 AM teeth whitening; it’s 11:40 and I’m still waiting. Came in thinking I might switch dentists to this place– not after this experience. If you’re that backed up already you’re doing something wrong.
Update: they gave me a whitening pen as compensation. While that is appreciated my regular dentist never seems to run behind… Ever. I also find it a tad odd that they brought me back less than 5 minutes after this was posted… Curious.

⁶⁄₃₀ Bad experience with Schedule mishap. Now no cleaning or whitening while I’m on vacation. Hope to remember not smile for pix :-(
⁷⁄₁ Well I must say that the team at Elite dental made up for yesterday’s mishap.
Ester did great by squeezing me in today and Kerry as always did a phenomenal job:-)

I went to Elite Dental for an initial exam, X-​rays, and cleanings. It took about two and a half hours for something that should have taken an hour. The people were friendly, but definitely not up to par with previous dental offices in terms of service and knowledge. They recommended a lot of services I know I didn’t need as well.
I went here because it was right across the street, but will never go back as they wasted a large chunk of my day and the service was pretty terrible. Just avoid this place and go elsewhere, even if it’s a bit less convenient.

Just left the office and I have to be honest… I don’t know how anyone can say a bad thing about them. I mean they are just super friendly, have a sparkling facility and reasonable pricing for very professional skilled services.
Dr. Butler did my exam, cleaning, and took care of some small cavities. The doc literally handed me a mirror and showed me exactly the good and the bad of my teeth (luckily mostly good). He is a consummate profession, a 14 year US Army veteran, extremely approachable with a great bedside manner.
Jenna did my x-​rays and explained exactly what my insurance covered and what out of pocket costs I would pay if I chose to proceed. Not pushy at all. Just down right sweet and energetic.
BOTTOM LINE: I highly recommend you give them a visit and just ignore the few Unilocalers who unfortunately didn’t feel that they received the same great service that I and the majority of others did.