Enterprise Rent-A-Car

Would not recommend.
⁰²⁄₂₀₁₆
Got charged double what I originally booked.
Make sure you have a clear plan of everything you want before you walk in these doors. Have it in writing and don’t let them convince you, upgrade you, or change anything.
Dorian got me. He led me to believe that the car couldn’t leave the lot unless it was covered by SOME protection or insurance plan. I said I didn’t want it, but he said it could be cancelled if I checked with my insurance and they covered the car. So I signed up (mistake), went home, found out I was covered on my end. I went back to Enterprise (same day, about 5:45pm) and talked with a different employee to take the coverage plan off. He did an inspection of the vehicle, went to the computer, clicked a button and said he took it off for that day so I wouldn’t be charged.
3 days later when I returned the vehicle, Dorian was back, and charged me for 3 days protection coverage plan. I told him another employee should have taken it off; I did what he told me to. But he said they had no recollection of it on their end.
Once again:
Make sure you have a clear plan of everything you want before you walk in these doors. Have it in writing and don’t let them convince you, upgrade you, or change anything.
The car was just fine. That was the only good part. These guys were not accommodating at all. Very shady.

I wish i could give out zero star to this location. they seem polite but the guy was trying to mess with me so bad on pricing. I will search his name to put it up here later. I have to say it right in front of him that i did not want to come back at all. after messing with me he finally gave in and gave me whatever i wanted plus the BS $ 0.99/day licensing fee. and how dare he asked me «are you happy now». I said «i’m just ok! not happy». he asked «what i can do to make you happy» and god forgive me i almost said «just get out of my face» back to him. Do not come to this place for rental, someone will try to mess with you on pricing and treat you like you are a stupid dummie! I am going to call the corporate office to complain about this.

My vehicle was involved in an accident about a month and a half ago. My insurance set up my rental through Enterprise. This Enterprise location was the only location with the type of vehicle that i needed. I picked up the vehicle and off I went.
A week before I had to return the vehicle, my rental was side-​swiped by another driver. Of course, all proper notifications was sent to Enterprise regarding the incident. Due to my insurance provider being the issuer of the insurance coverage for the rental, I did not have to go with Enterprises rental coverage. However, all costs for repairs would go through my insurance provider should there have been any significant damage to the rental. Thus, I would bear the cost of repairs through my insurance deductible.
The side-​swipe of the rental did not create any major damages; it was very minor– a black mark from the other driver’s side view-​mirror. Upon inspection by the Enterprise reps– Matt and Vivian, they concluded the same– insignificant damage to the rental.
Before I returned the rental, I took the rental to one of my trusted body mechanics. In a nut-​shell I took care of the cost of the minor damage. I returned the rental back to Enterprise in the same condition that it was in when I first picked up the rental. Matt inspected the rental and concluded that there wasn’t any evidence of damage and/​or black marks on the rental.
Here’s where this incident culminated into a huge problem. Enterprise opted to charge my credit card $ 1000.00 for non-​repairs to the rental. They said that they have to take the rental to their body shop mechanic for inspection. A thousand bucks for inspection!!!
Bearing in mind, they already have my credit card on file. They said that if their auto body mechanic does not find any damages to the rental that they MAY return the thousand dollars back to my credit card. WOW!!! They bet their butts they will!
Now folks, if you and/​or anybody you know that was involved in an accident, the insurance companies utilizes certain protocols to insure that whoever is responsible takes care of the damages. Clearly the other driver is the one that side-​swiped the rental. But with Enterprise, they charge the renter; even if the renter was not at fault!
They charge you your insurance deductible off of your credit card, blame you for the incident, and it’s up to your insurance provider to go after the one who hit your rental. How do you like that!?!
There is a lot more to be said, but i’m not going there. «Caveat Emptor» — «Buyer Beware». Be very aware of Enterprise Rentals. I have the greater sense that i’m being scammed. Best believe, I am not letting this slide and they know it! I’ll keep you posted. In the meantime, go with Budget Rentals. I’ve used them before and now I know why.
Good luck if you go with Enterprise. I recommend you not to waste your time with them. All of these «one stars» you see from other people is red-​flag enough. I wish I had a say with my insurance provider before they sent me to Enterprise because assuredly, I would not have went with them.

beware of a light gray accent hyundai license plate# 7FWJ545 upon reviewing the car for marks and scratches which I did point out in the front bumper to Vivian which she said is normal wear & tear which was not mark down so I return the car after the mileage is check the rep immediately went to to the front of the car & called matt outside who then advised me I damage the car front bumper stating someone hit me told him no impossible then he changed it saying I hit something again impossible so I got hit with a $ 500 deductible from enterprise & a insurance claim was made out. Lucky I took pictures of the crack to show my insurance adjuster as I pointed out the cracks was not a «clean» crack as it appears someone tried to «touch up» this crack with paint & made it look worse. then the rep told a lady who was rent in a car make sure you get our insurance coverage «not like these people who did not get it and now have to pay a deductible» !!! beside the lady he told this too there was 2 other ladies outside & my group of 4 ladies also who heard this in which this is 3^rd party disclosure which is against the law. I feel this was set up being the so called crack was attempted to be covered up. This car was not parked in the street it was in a drive way nor was there any trips to a store or mall and you would know if you hit something which that didn’t happen, They didn’t even give me the car they said the would when I got there someone just drove off it. for the past 15+yrs when ever I had to travel a ways I always use enterprise, not anymore! wish I could share those photos

too many people waiting on line, most of us just returning the vehicle after a long weekend holiday but there’s only 1 staff here attending to everyone :(

The worst place to get a rental!!! I made a reservation and when I went to pick up they simply told me there was no cars and there was 3 hour waiting if I wanted one. My rental was for 3 days because I had to go out of town so obviously I was really upset! If you make plans and try to rental be careful. I am never ever will rent or spend my money with this company…

HORRIBLE SERVICE — I have used Enterprise Rent-​A-​Car (Enterprise) many times in the past mainly within the City of Pasadena. In general, my experience with this company is positive. On this occasion, I rented a vehicle from Enterprise located at 919 N Azusa Ave, Covina, CA 91 722. This time my reservation was handled and paid by an insurance company, and I do not know if that was the reason for the lack of good customer service from this location. My rating reflects this location’s customer’s service not the car rented. The main points that lead to my lower rating are:
The shop used to repair my vehicle is an On-​Site Enterprise Rent-​A-​Car. I rented the vehicle at the 919 N. Azusa Ave location. I wanted to return the vehicle to the shop but in an abundance of caution I ask if I could have returned the vehicle to the repair shop. The answer given was, yes but that my responsibility will be ongoing until the car was back at their 919 North Azusa location. I believe the answer is incorrect but did not enquire further because it appeared that the employee gave me a general safe answer because he did not know the correct answer.
Upon arrival, my information was initially reviewed by the Enterprise employee that pick me up and another employee. Then I was transferred to the manager. He informed me that he had a small little car, but that I would have to wait for an oil change. He did not offer any alternatives. I call the insurance company, and they change the type of reservation. At a minimum, I expected an introduction when moved to another person. But more important under any circumstances a customer renting a vehicle with a reservation should not ever be expected to wait for the car rental company to service a vehicle. If this location did not have a vehicle available, they should not accepted the reservation.
Upon returning, I had a lot of items on the vehicle. I made a request to be a drop off on the vehicle I used to limit the transfer of those items to one time. The manager did not have the courtesy of at least provide me with a response. No answer was given, one of their employees went a proceed to obtain another vehicle to drop me off.
The bottom line with this location is that there is no customer service and although not noticeable at first their actions are rude. There is most certain a lack of leadership at this Enterprise location. If you need a good vehicle and do not mind poor customer service rent here, if you care how you are treated go some place else. The employees at this location need to understand that their customer need to be treated with respect.

Wonderful experience for my first time renting, awesome customer service, the rates were fair, I’m 22 so I was charged extra for being under 25. I was so happy with the vehicle and the car was great on gas. Definitely will rent here again in the future

My car was involved in a hit and run where the right side was dented in. I called my insurance yesterday and told me that I qualified for rental reimbursement. So they gave me all my information and sent me to this one in Covina as it is closest.
The next morning (today) I received a call and voice mail from a Josh and he said that I made an appointment and to call back. I called back and he seemed very friendly. I told him I would be there between 3:30−4 as I had work at 5:30. He said okay and asked for me to take my debit /​credit card for a reservation. I specifically asked if I was going to be charged and he said no. At that point I was excited.
And then I get there at 4 and it went downhill.
Matt asked for my I. D and debit card. I asked him again if I was going to be charged and he said yes, for a security deposit of 150. 150!!! I told him I wasn’t told that and that I was upset that they would not warn me of that. He lowered the price down so I let that go. It was getting kind of busy so he told us to wait a while as he got other guests their needs. After everyone left, I continued to wait a very long time. In fact, I had to ask out loud «why am I waiting so long?» Up until that point, Matt and some other worker were laughing and having fun while I was late for work. After I asked that, he took me to a very dirty car that was obviously not cleaned. I’m very disappointed as Josh told me on the phone that they would have a full sized sedan ready for me, squeaky clean. NOPE. Although the car I received works fine, I expected more. No more coming here.

Very good service. Clean car easy to drive. Quick in and out. No hidden fees. Very pleased. They even drop you off when you drop off the car.

Very upsetting experience with this location. I had to get a rental car a few months ago and was quoted a certain price and Shane, though I thought he was a cool guy then, overcharged me $ 20. I let him know and he wrote on my receipt «$ 20 refund», saying I would get it back on my credit card. A month goes by… No $ 20. I wait more and then call. The girl who I speak with hangs up on me. I call again the next day and Shane answers. I remind him of my visit and he checks and says the $ 20 was never issued… Umm, wasn’t it you who’s fault it is then since you made the mistake and said to me I was getting the money back? Whatever. I simply say «okay well if you could make sure I get it I would appreciate it.» He says he personally will do it. A month has now passed AGAIN and I never got my $ 20. So upset. No one expects to have to get a rental car, but on top of that I told them at that initial visit that I was particularly bummed because I was getting married so yes, the money spent on a rental car mattered. But most upsetting of all was getting charged $ 20 more than agreed and not getting that back.

This is worse branch of Enterprise I have rented a car from. I had a reservation through my insurance Company and on arrival i had to wait 2.5hrs to get a car. And at the end of the day I got a car with a squeaking fan belt. I explained when I returned the car but got no apologies what so ever. Shame on this Branch

I see you have commented to me and others before.
But my putting a generic reply that the customer should make as additional step of contacting corporate to review the complaint.
What a cop out!!! No effort made on behalf of the franchise owner or manager to contact the customer, offer an apology, or remedy the situation.

Another 5 star review. Stephanie and Shane always take great care of me. Very professional

I wanna thank Shane Tracy and staff for takeing really good care of me i took my car to the shop and shane picked me up. Hes very friendly and a people person also veronica for dropping me off i had no appointment but they got me into a car i wanted i was completely satisfied with the service even when there busy they are fast in service i was in & out

When the general manager got wind on what I had gone through he «attempted» to rectify the situation, needless to say nothing happened. If I ever need a rental I’ll be sure to go to Hertz or somewhere else.

Worst enterprise rental car branch I have ever experienced… I rent cars on a weekly basis from this branch and every time I show up here it takes an average of 30 minutes past my appointment time to obtain my vehicle and leave…
Furthermore, they hire thugs as there employees one who wanted to get in a confrontation with me over me telling him how horrible there service is… He was offended that I told him this branch needs to get there shit together-​lol… Little does he know I own a company that rents 600 cars/​week from other enterprise branches and now we will never be renting from enterprise again.
Stay away from Enterprise rental car they don’t care about their service and definitely do not value repeat and loyal customers.

This is the best Enterprise branch I’ve worked with, and I’ve been renting for them quite regularly for months now. They always take care of me, and do their very best to make all pieces fall neatly into place. Thanks, folks!

if you have the choice of renting cars from somewhere else, please do so. My appointment was made a week prior to renting and I was told that they would pick me up and I would be out and ready by 9. Didn’t get picked up until 830−845ish and didn’t leave the place until 10. To top
it all off, car wasn’t clean when I received it and they really pushed for their insurance policy. Then when returning the rental, it took just as long to return as it was to check out the vehicle!

07– 06 thru 07 – 08 rental — -
PS: Don’t rent the new Dodge Dart. Eats gas, you feel every bump in the road. The driver’s seat is extremely uncomfortable for my long ride. The driver’s side air conditioning vent… you cannot turn anymore to the right because factory specs don’t allow it. So your right cheek freezes on high. And if you turn it down, the car gets hot. Try going across the desert in 107 degrees having to deal with that. Also I’m short and kept hitting my head getting in and out of this car… no bueno.
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But their staff is usually pretty good.
I love this Enterprise
They are always friendly and they seem to have a little to much information on you. Once you rent a car from them, they have all the info on you. Next time you come in… you forget about the last time… and they look on their computer… and zaaap… all that info on you… kinda scary… but really great service…
But… they come to your house and pick you up… but mine was kinda funny…
They sent this person to pick me up and the guy got lost. I’m forgiving. Two days later… I brought the car back … Great Service…