Avis

I rented a car for Memorial weekend and paid online before pick up so when I went in the process was super easy and the man that helped me was very friendly and helpful. The only thing that kinda bothered me was that my car was not ready, I had to wait for it to be washed and it seemed like the kid who was washing it was taking his time. I wouldn’t have minded as much if I didn’t plan on leaving on my trip as soon as I got the car, so that set me back a little. Another thing was while I was driving the car, it seemed like it was having a little trouble and I was just nervous that it was going to break down on me. Even though it seemed like a fairly new Ford Focus, I wouldn’t doubt if a previous renter messed up the gears. It was a nice car though and I was satisfied.

Booked a Budget Rental Truck for moving, as I got a 20% off coupon in the mail after changing my address with usps. Reserved a 16′ truck online 2 weeks before. Good price, was happy.
4 minutes before my schedule pick up, I was called to ask if I was renting a truck from them, I said yes, have my confirmation, then they said they don’t have any trucks for me. They said that they will be getting 26′ truck that day, and I said I would take it, but then they said they have it reserved for someone else. Soooo, thanks for giving a slimmer of false hope.
Then they said I could call their location a few cities away to see if they had anything and that was all they could do for me.
I don’t see a point in having a reservation confirmed for this and to pull this 4 minute warning on an already stressful day of moving for anyone is horrible.
I immediately went online and found Uhaul has a few trucks available that day and went there. Will never look back at Avis or Budget again.

At first I was impressed… I had booked online and got there and requested the hybrid in front. I was told $ 10 a day more. I said that I would just take what I booked for. He said he would match the price. Awesome. I thought the bad reviews were wrong. I even added a day… car was great… cigarette had been left behind but no biggie… called to ask a question about car feature… mechanical…no one could answer including the 800 number. Was billed $ 111 for 4 days. $ 25 a day. Was assured this was the total. When I returned… totally different story. I supposedly owed more. He supposedly never agreed to match the price. I supposedly never added a day. I supposedly returned late… sucks because I totally would have used them again.

The young lady at the counter was very nice, but I could not get the car that I had reserved and prepaid because an equifax message came up on her screen that said not to rent to me. No reason. I have very good credit. I have do not credit cards. I was trying to use a debit card to rent and apparently that is the problem. I have rented many cars with it before without any problems. this is the first time. Now I will figure out what to do for my early morning trip after all the rental places are closed. Here is the official Avis debit card policy (just don’t try to use one at Avis):
This location does accept bank debit cards with the MasterCard or Visa logo at the time of rental if you are at least 25 years of age. You will be subject to a credit check to determine and ensure credit worthiness before releasing the car to you.
Currently, at all U.S. and Canada locations, debit cards are not acceptable as credit identification at the time of rental for all makes and models identified in the Avis Specialty or Signature Series and for certain other premium vehicles. Avis will generally request an authorization hold against your account for the estimated charges of the rental but reserves the right in its sole discretion, to request an extra value to be based on certain factors as we deem appropriate. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE. When the rental is over we will process the reversal but the bank may take time to post it back to the account.
If you fail to return the vehicle as agreed, Avis will obtain additional authorizations from your account to cover the rental charges.
Avis is not responsible for any returned checks or over-​drafts based on this policy.
Positive identification in addition to your driver’s license may be required.
In the United States, Debit, Cash or Check cards can be used at the end for payment of rental charges. For acceptable credit identification and payment methods in countries outside of the United States, please consult the Renter’s Guide and search for the specific location.
Note: Prepaid Debit/​Gift cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid Debit/​Gift cards are accepted at time of return only.

Crappy Bleeping shitty business, car was dirty, over priced, online reservation suck they don’t apply coupons, billing charges are not what they should be. I don’t recommend this Avis to anyone!!!

Can’t believe the «customer service» here. Car was dirty and had cigarette ashes in it. My car was in the shop for repairs and the mechanic needed the car longer. I had to extend the rental twice. I wasn’t notified there was a «extension fee» of $ 10 each time you extend the rental. The agent that checked me in was unbelievably rude and was unclear of how the charges would hit my card. After trying to ask him a different way he abruptly told me good bye when he was unable to explain it a way I understood. I will NEVER rent from this corporation again.

I recently rented a car to travel to San Diego for the weekend. Our return on the vehicle was 12:00pm on Sunday. I called about 11:40am to ensure them I was on the way but needed to fill the gas tank before the return. The man working was very rude and said I needed to hurry because he was going to close the doors. And because I was in such a rush to return the vehicle I left my handicap pass in the glove box. I called today to have them grab it for me and hold it until I could come pick it up. The man told me he didn’t have the pass and that he wasn’t sure if they had the car on the lot. I asked for him to double check the vehicle because I KNOW I left it in the car. The man then comes back on the phone and says he checked but did not see it. This car rental place has terrible customer service and were very unhelpful. I’m extremely displease, they also have very high rental prices. I wouldn’t recommend this place to anyone.

This is for customer service 800 number!!! I dont recommed avis car rental at all. It was my first time renting from avis. horrible experience with customer service. So, I made a reservation online for an economy rental. I didnt cancel my reservation on time, so I was charged as if I rented the car. I called customer service to see if they would accommate my situtation (I had a fun vegas trip planned, but the same weekend I was supposed to go, my transmission went out on my own car in the middle of traffic, holding up traffic and all, see tow truck review for brea towing, they were awesome). Panic that weekend trying to get my car fixed and the cost $$$$, it completeling slipped my mind. So Sunday 6÷28÷2015, the day of I remembered and looked on Unilocal and it said Avis closed at 2pm. Lied, it closes at noon, I was at Avis on a Sunday at 130p, way too late. Come to find out, my June statement shows they charged me for a full rental! My bad for forgetting, but this is stealing! The customer service rep said its my fault and that’s what I had to pay for a cancellation, that its $ 25 a day, plus $ 100. Hmmm I thought, my rental is $ 110. So i owe you an additional $ 15. BS if you ask me, they could of given me a voucher for a free day or rental or something!!! By this point, I was upset with his horrible attitude! Needless to say, I will never ever! use Avis! and I will make sure to tell everyone I know!!! Keep my $ 110, but its stealing if you ask me, I will complain to the BBB too.
Charged $ 110 for an economy rental I never picked up, because it was «reserved» for me. Hmmmm funny cause i saw other cars that were not rented out! Shady POLICY! NOT the actual employees of this site. I DO NOT RECOMMEND AVIS ONE BIT!!! FIND ANOTHER COMPANY TO RENT FROM LIKE ENTERPRISE, ETC! You get what you pay for and I got nothing, literally! but a $ 110 bill on top of my transmission bill!!! No compassion at all!

Alex, the proprietor, is a nice guy and I was bumped up from a Cruze to a Mustang.
Easy in, easy out. He told me not to worry about the little dings on the car when I was going to take it out and Alex held true to his word.
Avis offers some good deals if you have the right codes, I’ll come back to the Covina location again.

I made an online reservation for budget rental truck! The reservation was confirmed and I received an email confirming the reservation.
I arrived to pick up my truck and they didn’t have the size I reserved. He said the closet facility I could go to and pick up the truck they already confirmed they had would be downtown Los Angeles. Seriously???
So the 24′ truck turned into 10′ that had no ramp and I am trying to move all my belonging.
Bottom line the agent was not helpful and was quick to keep saying «I don’t know what else to tell you».
I asked for a discount and did receive that and mileage.
I don’t know why they offer online reservations if they don’t have the equipment available. The agent told me that another customer had the same problem but they were able to locate that client the proper vehicle.
They don’t have night drop off nor did the website state they closed early. Very frustrating dealing with this company.
Overall satisfaction is poor

I came here to rent a car for my trip to Vegas. I made my reservations online for an economy car. I came in, signed my papers, got my car and was out in less than 10 minutes. When I returned, it was quick and easy. The service was really good and I was happy with what I got. Looks like I found my go-​to place to rent cars for future road trips!

Expect very Poor service and Be careful of their billing after your return the car on 2 occasions this place tried to overcharge me. Definitely Avoid.

They close before 6:00p.m. and charge you double when you return the car the next day. Don’t rent from here unless you have to. Being charged double the rate is like to be robbed… faculty there don’t really care about customer and it seems like they use «you agreed to this when you signed the contract» to excuse everything.
I’d rather spend a little more time and money and go somewhere else next time when I need to rent a car.

I’m here because Enterprise down the street messed up.
So I’m not here by choice. So this place just opened up. Nice friendly sales person that treated me pretty good. I got my Ford Fusion. It was a very nice ride and economical too. But you do have to return it right on the dot the next day. Make sure and put some gas in it before you return it. The salesman was nice enough to let me know that they would charge $ 9 a gallon if you don’t put gas in.
Note: the reason for the 4 stars is everything went perfect that day at this place.
Place: 3 stars. It’s in a old building
Cars: 4 stars. Great selection of vehicles
My Ford Fusion was great.
Price: 4 stars. Slightly lower then Enterprise
Service: 4 stars. Kind person. Treated us good

Can you believe this place has CUT THERE TREE DOWN ON CHIRSTMAS MORNING!!! Does the owner or manager even care??? Seriously

Terrible place with terrible rates and service.

Fuck this place the guy said bring back by 3 pm I brought it by 1:30 pm they wanted to rank up another $ 100… They are quick to up sell you but not to fix the matter FUCK THIS PLACE NEVER RENTING FROM HERE I WISH I COULD GIVE NO STARS

If I could give this place no stars I would. Had a reservation weeks in advance, I show up at 730am and no one is there. Once they finally open at around 745am they don’t have my reserved car. An hour later I am still waiting for a car to show up. Do not rent from here!

i really hate writing 1 star reviews but i couldn’t let this one go.
— when we got there, we had to wait a bit… nobody was there. walked around where i could looking for someone and finally someone came out from the back. (for those who are going to go there, it looks like a used auto dealership converted to an avis/​budget rental. just fyi.
— checkout process was fast… we were the only ones there. i will give them pluses for this.
— when we got the car, i did an inspection and the car was pretty dirty. bug splat all over the front bumper and etc. usually when i return rentals, they always wash them so they’re clean for the next rental.
— the person never came out to inspect the car even though i saw some scratches.
— on our paperwork, it showed a full tank of gas, but when we started up the car, there was only half. so we had to get that adjusted.
— driving it back, notice the steering wheel was a bit sticky. so when we got back, we took some wipes and wiped down the INSIDE of the car… dash, steering wheel, etc… figured it wasn’t bad until we looked at the wipes and they were DIRTY. like DIIIIIRTY. gross.
and i guess i’ll leave it at that. the person who helped us was courtesy and nice and had no problems with. it was the car that i had issues with.
i don’t think i’ll be going back there to rent a car again. sorry avis of covina. not what i was expecting from Avis.