Budget Car Rental

I am speechless. I have no fucking clue how this company stays in business. My experience was even WORSE than the other reviewer, if you can imagine that.
I booked a «reservation»… which is really more like them getting an email that says you want a truck, and giving them the ability to charge your card. It doesn’t mean anything good for you. They called me 3 hours before my rental time to say they didn’t have anything. I thought I had taken care of the truck and could just go and pick it up. Now only a couple hours before I had people coming to help me move, I had to find another solution. I was very upset. The guy who called me said he couldn’t even offer me any other substitutions, that he didn’t have anything till the next day. I had to move the rest of my stuff out THAT DAY, so that wouldn’t work for me.
And two days later, I get home from a long night at work. check my bank account because I got paid today. and guess what? $ 50 charge from Budget for a «NO SHOW»… wow, really? I can’t believe they have the nerve. I made a reservation, they didn’t have anything for me, and now they are charging me more than the entire cost of the truck rental. for absolutely nothing. Other than wasting my time and causing me problems.
For the record, the other reviewer was right. go with U-​Haul. They are literally ACROSS THE STREET from me, in Covina. I only went with Budget to save a couple bucks. What a mistake. U-​Haul has trucks available, and when you make a reservation, they GUARANTEE IT… and they will give YOU $ 50 if they break that! That’s how it should be. U-​Haul made everything completely painless. Totally worth paying a tiny bit more. :)
Avoid Budget… find any other way to move your stuff before considering using this company.

If I could give them 0 stars I would. DO NOT BOOK A RESERVATION WITH BUDGET TRUCK RENTAL. I booked a truck a couple of weeks in advance online for a 16′ truck. I chose this location because they are in the same block that I was moving to. At noon the day before my move I received a message from the local location saying they would not have a truck for me and that I can call customer service. I called customer service, who told me I would receive a call within 2 hours. They never called back. I checked online and found another Budget Truck Rental fairly close, so I booked a truck, but called immediately to make sure they would have it. I told the gentlemen that answered that I just booked a truck online and wanted to make sure they would have it available. He said «If you just booked it, no we do not have any trucks available». I asked, «why would your website allow people to book trucks, if you know you don’t have them», he said, «that’s just how the system works» as he laughed. Well needless to say I will NEVER use Budget Truck or Car Rentals again. I looked online at Uhaul and everything by this time, for the next day was booked up in the morning, however I found a Uhaul about 5 miles from where I was moving from and I booked a truck online for Saturday morning and called just to make sure that they would have the truck and was told by Johnny that if I booked they will have it, and he double checked to make sure he had my reservation and he did. I told him what had happened and he said that is very common practice for Budget and thanked me for choosing U-​Haul. Thanks to U-​Haul, my plans did not have to change and my move was a success. DO NOT TRUST BUDGETS ONLINE RESERVATION SYSTEM.