Allen Samuels Chevrolet

I took my Chevy Cruze here for a recall. The recall was they needed to reprogram my ECM. When I dropped my car off, the guy said it would only be a couple hours, if the car excepts the code, if not it could be upwards of 4 hours. No big deal, my buddy came and picked me up. That was at about 12:45. I called the place back at 6, to see what the deal with my car was, and he informed that because of some power issues they were not able to look at my vehicle. Thanks for calling to let me know.. . The guys said it would be done by early mid-​day tomorrow. Ok, no big deal I’ll just have to pick it up tomorrow. I called them at about 11:00 the next day to check on the status of my vehicle, and I was put on hold for about 20 minutes. They told me that they lost my paper work.. . I asked if my car was in the shop, and they said no. They called me back about noon to let me know my car was completed.. . From which at that point she informed me that they had originally written the wrong phone number down for me (when I called at 11:00 I gave them my phone number again). Which means, A job that took them less than an hour to do, I had to wait a day and a half for. Their service is slow, and they are not friendly or accommodating. Thanks for nothing Allen, thanks for nothing.

Got a 2014 Camaro for my wife and she loves it. Can’t get her out of it. Customer service was awesome and the service department did an excellent job.

Never going to waste my time here again. Monique Lara and the finance manager tried sticking me with a 11.6 interest rate and my credit score is above 660. I took my keys to my trade and ran. Thankfully I didn’t fall in trap of smiles and making me feel like I have a low credit score and couldn’t get anything lower than what they offered without money down. Ha I now have a 4.2 interest rate on a 2014 Silverado Texas Edition no money down from Automation Chevrolet… shame on Allen Samuels teaching bad business to their employees.

My experience with Allen Samuels was the best customer service. My Salesman Bob, was such a great help and very understanding that I did not want to get myself into a used vehicle, because my dad was my mechanic, and I did not want to have any problems in the future with a used vehicle. Bob was very kind and assured me he would do his best to help me get the price to where I felt comfortable. Also the finance person (originally from Alice, TX), whom I regret to have forgotten his name, was such a great help as well. It was after 8:00 on Friday and he was so joyful and happy. He did his best to keep a smile on my face, which was AWESOME! They made my experience with buying my first new car the best they could, under the circumstance of my father not able to be with me.
Thank you guys! Glad to be the first reviewer:)