Midwest Contractor

In the winter of 2013 I had called Midwest Heating and Cooling to look at my furnace. My tenants advised me that the heat was running fine however there was a slight whistling noise occurring when it was running. When the technician got there he attempted to have the heat kick on by turning the temperature up so he could hear the noise.
Once he noticed the heat would not kick on he immediately told my tenant he was going to have to take the furnace apart. My tenant then advised the technician that the hold button was on and asked if that was maybe preventing the heat from kicking on at the moment. He said no then went on dismantling my furnace. After a few hours of dismantling my furnace he had left and apparently went home for the day because it was nearing 6p.
My tenants called and told me that the furnace had been dismantled and they had no heat! I was devastated and angry as hell.
I couldn’t believe…
1) a company would break a furnace that was working fine and just had a whistling noise that needed attention and did not hold themselves accountable immediately.
2) they did not call me (the owner) and advise me the issue has not or could not be rectified.
3) they would leave a family of 4 with 2 young kids with NO heat! Or NO solution of having heat until this situation could be rectified.
After multiple phone calls and messages they agreed to bring my tenants a heater so they could put on the floor and plug it in until we were able to get a quote on a new furnace. Which their quote was outrageous considering they were the cause of my furnace not working. I had 2 other companies come the next day to give us a quote and we went with Airfast! (See my review on Airfast).
The only reason I’m giving this company 2 stars and not 1 is because they didn’t send me some ridiculous bill for using their floor heater and I don’t think they charged me for a service charge. Which if they did they would’ve been adding salt to the wound and I would have gone great lengths to bring them to court and for them to pay for my new furnace.