McDonald’s

Dirty. Run down. Maxi pads on sink in bathroom. Bugs and water stains in ceiling. Lots of wrong orders. They messed up my drink. I asked for a cup and she argued she has to charge. They already upcharged eaxch drink that came with meal, .99 each. Employees criticized guests, spoke unprofessionally in slang, and looked disheveled. Horrible McDonald’s experience. Will keep driving next time.

When we got to the drive thru ordering window the lady request we wait — 15 minutes later still no response. Eventually we had to drive away and cut our losses — there was a line at the pickup window as well so did not have an opportunity to try and order there
.by far the slowest «fast» food service I have ever experienced

We stopped here because wife and her mom have to pee every 30 minutes this is your average hwy McDonald’s ! Not good not bad

This place is disgusting. There was heavy sized woman sitting on the front counter talking to the employees when I walked in. I was shocked! Needless to say. I did not order from here.

Slow, slow, slow. I tried to order multiple items and were told I couldn’t for various reasons. I arrived around 8:30 and they had already closed the play area without a sign so I let my kids go in. As I was finally ordering I heard the manager ask an employee if there were children in the play area. The older gentleman said yes and then another employee said quite loud, «then tell them to get the f@! $ out». The manager laughed and did nothing. Now, I don’t expect much from McDonald’s, but that was even out of the ordinary for a standard subpar McDonald’s. Needless to say, I am glad I don’t frequent McDonald’s and glad I don’t leave in Columbus so I don’t have ro, by chance, go back.

How can you get cold coffee AND cold breakfast when both are special ordered? Do yourself a favor and skip stopping here. There are plenty of other McDonalds around! Oh and the restrooms are gross. At least the total experience was consistent.

Horrible service by employees who are not being managed or directed on how to work or do their job. Absolutely pitiful service. Will not go back. Really, do the owners read these reviews, look at how many similar reviews there are where people had the same problems months ago.

I brought my mother, wife and two kids, and two brothers with me from Austin to visit some family in Houston. We thought we would enjoy some delicious Frappes and Smoothies to refresh ourselves on the way. McDonald’s is consistent, if bland, but their McCafe items are damn good. (Tease me if you must, but I stand by that.) Like Maureen, I should have been warned when we walked in and there were several customers milling around waiting for food already ordered.
We ordered, in sub-​family groups, and waited. And waited. Then their was more waiting. I got my Frappé before my brother who placed his order first. Except mine had whipped cream but the receipt showed I had asked for no whip. Then we mentioned to the lady behind the counter that it had been about five minutes, and that others who had ordered McCafe items AFTER all of us were getting their orders, but my brother had not. (He has cerebral palsy, so can not communicate unless you know sign language so I was helping him out.)
That lady said she was the manager (without ever looking in my general direction) and looked at the computer and said «it was in the system.» She then hollered at the other lady «working» the front near the Frappé machine and drive through area, who said «I’m still workin’ on it!»
It was grudgingly produced after another two minute wait.
During that waiting time, the entire paid-​but-​not-​yet-​served customer base was treated to a sort of performance art, in the guise of hearing a loudly spoken private conversation. We were regaled with how slow the machine was, how much there was for those two poor women to do, and how customers just kept complaining about the slowness, and all of this was choreographed to a sort of slow motion ballet by the cast of those two women behind the counter.
To add insult to injury, the Frappes and the Smoothies we ordered were gritty and had chunks of ice in them, an indication that the machine is out of order, but I have no hope that this one will EVER get repaired.
To contrast, I mentioned this problem to a cashier level employee to an Austin McDonald’s, and it was fixed the next day. (Yes, yes, I go to McDonald’s that often for their coffees)
The snail’s pace, the uncaring attitude, and the lack of concern about out-​of-​order service probably had more to do with their self-​professed history of complaints regarding slowness, but how could I really know?
We’ll be skipping this McDonald’s in future Austin/​Houston trips. You should too.
Unless of course you just want to hang around the front counter for five or ten minutes and watch the «workers» carry on and have a good time while shuffling around to nominally «prepare», eventually, maybe something similar to your order.

Just don’t even waste your time… we have gone by there at least 4 times over the last 3 months and the coffee machine is always broken, but don’t worry there ice cream machine is also NEVER working… this McDonald’s is a waste… just keep driving…

This place is very dirty you name it the floor, tables and restroom. took a long time to get a kids meal.

I should have been warned when we walked in and there were a dozen customers who had already paid, waiting for their orders. But we wanted breakfast, so I stood in line. When I was #2 in line, the manager gave the order to her staff to «change the menu,» and from that moment on, they were no longer serving breakfast. I ordered a salad, figuring it would be quick.
Took 40 minutes to get a salad. Employees seemed to be busy, fussing around, hugging one another, talking, but no food coming out — one reason may be that there were about 8 employees on the customer side of the works and only two in the kitchen. At any rate, after 35 minutes, and with customers piled up all around the counter, I went up to see what was going on more closely.
A woman in the kitchen was obviously making a salad, but she’d stopped to have a loud and angry looking conversation with the person I think was the manager (who was standing on the customer side). Arms waving, angry face. No salad coming out. Having had enough, I called out «Maybe you could stop fighting and finish making my salad?» On this, I could feel customers backing away from me, and several gasped. The manager turned to me to call «What???» «We are not fighting,» she said, and then stopped to explain to the salad-​maker what was going on. «She thinks we’re fighting.»
(Call it cultural insensitivity on my part? I don’t think people with angry faces and raised voices and waving arms is an appropriate way to serve customers who have been waiting for a huge amount of time.) At this point the salad-​maker disappeared. «She’s gone to get your little oranges,» the manager called to me.” «Forget the oranges,» I said. Another 4 – 5 minutes later, salad arrived, with oranges.
I took my salad, pushed my way through the by-​now two dozen customers milling around waiting for their orders. No one made eye contact — OMG she made a fuss!
Unfortunate experience all round.
My advice? Go someplace else.

We arrived around 7 am. Only 2 other customers. Manager was being loud and rude to employees. Counter and restaurant were filthy. Restrooms had no toilet paper and trash everywhere.

Very disorganized. It took 25 minutes just to get one order of fries. All the server had to do was turn around and grab a batch. Instead my wife had to wait behind multiple full orders.

It’s a McDonald. Pretty standard food quality.
The staff quickly corrected a food error with zero fuss. The play area was clean and the air conditioner worked. Thank you.
The main dining area had no AC. Fix the AC and get 4-​stars.

When travelling, sometimes you don’t want to be adventurous. Sometimes, you want the comfort of familiar, perhaps even corporately consistent, food. When driving to the Houston area on Friday evening, I wanted to eat quickly and not be surprised (either pleasantly or unpleasantly).
Well, McDonald’s of Columbus delivered. Quick meal of McNuggets, relatively clean restaurant, and friendly enough employees. Definitely a good option on the Texas 71/​I-​10 route for the Austin to Houston road trip.

Pros:
Large premium roast coffee kept me awake for the rest of the drive to Houston
Convenient location near the I10 @ Hwy 71 intersection
Cons:
Drive-​thru window employee was polite but did not convey friendliness (like every restaurant employee in Austin seems to)