Jared Galleria of Jewelry

Recently, I visited the Jared galleria located at Woodman and Academy in North Colorado Springs Colorado. I was looking for an anklet bracelet for my wife’s anniversary in the price range of approximately $ 300-​$ 400. Through the assistance of one of the sales clerks I was able to locate an anklet in the Jerrod catalog and the item could be ordered in for our anniversary. Unfortunately, the anklet was an inch and a half short of being able to be worn. I returned to the store and spoke with Brittany. I asked Brittany if it was possible to order a longer anklet or could a extension of an inch and a half of single link chain be added to the anklet. She stated to me that she would look into it and contact me within a couple of days. Brittany did contact me within two days which I appreciated. However, I was informed that an extension could not be added to the chain. And that if I wanted an extension I would simply have to order the identical chain at the same price of $ 300 and then they could make an extension. Fortunately I was able to take the anklet to another jeweler who was able to add a 2 inch extension for a cost of $ 50. I have ordered jewelry in the past from Jerrod. I was satisfied with the jewelry. However, this experience has made me realize that Jared galleria is unable to accommodate the personal needs of customers.

First I have to say I absolutely love diamonds :)! With that being said I have to say this jewelry company is amazing and carries the most beautiful bridal jewelry specifically my favorite Neil Lane. After many visits, a few upgrades of me and my husbands wedding bands, and lots of money spent I finally was able to customize my wedding band to exactly what I wanted all along. Kevin and George are amazing so if you are looking for the best jewelry and best customer service this is the place. They handled me very well though I am probably one of the pickiest customers they have had walk through the door. I absolutely adore those two men. Thank you both for giving me a stunning wedding ring.

I wasn’t too impressed with the location, service, or inventory.

I was extremely disappointed with my brief encounter with Jared. I had a loose stone in my engagement ring and needed it resized so it fit a little bit better. I called Jared first to see if they serviced rings that weren’t bought through them since they were closer than the jewellery store that it was bought at, the sales woman advised they did. I arrived at the store they took my ring (without asking if I was trying to resize it larger or smaller or where the loose diamond was) into the back when the sales lady returned she advised that they weren’t able to do anything with my ring. When I inquired why, the sales lady said «that’s just what I was told by our repair team» She made no attempt for further assistance and actually had the audacity to act like I wasted her time. I will never shop at Jared and I will tell my family and friends to avoid them as well.

What an awesome experience in customer service with the in house jeweler. I appreciate the quick turn around on my ring and lost stone!!! Everyone was super sweet.

I brought my wife’s wedding-​ring set here for cleaning/​repair for our 30^th anniversary. I had read several cautionary advisory blogs on how to get fine jewelry repaired so I came with expectations of the process. This was the second store I stopped at. The first one (not a Jared’s) quoted higher prices for the repair but had a textbook drop-​off process (what the jewelry bloggers called the ‘take-​in’) complete with a microscropic exam of the ring, detailed description of projected repair and digital photographs. Jared’s take-​in was disturbingly brief. They did have a repair counter behind glass with staff in lab coats but they seemed more showy than functional. I never interacted with them. My take-​in was done by sales staff and the pre-​repair exam was very cursory. There was very little documentation. I had to insist they reproduce the previous jeweler’s description on their paperwork just to get some detail on their receipt. The pickup was no more professional. No documentation confirming the work they did was offered. I had to ask for a copy of the take-​in document. I had expected a repair summary something like «Replaced the two missing stones with two… (here insert detailed descriptions of diamonds used in repair, including grade, size, etc)… Rebuilt prongs number _​_​_​, etc. «. This was my first exposure to Jared and I left feeling unsure what was truly done and to what quality.

The service was helpful yet pushy. I made it very clear that i wanted my proposal to be a secret and that i didnt want anything sent to my house, i filled out an application for financial assistance and after i got the info in the store that i needed i gave it a couple days to think. Sure enough after two days i started getting mail with jared logo in plain sight on the front. Needless to say the surprise was ruined and i also have a jared credit card on my credit report that i didnt want at all

What an awesome place!
I am amazed at the service some businesses provide. I want to say that every time I have been into Jared I am welcomed with a smile and very helpful people.
On this visit I met with Tanisha in the jewelry repair area and she was amazing. She really cares about her work and her clients. She is just amazing! She is very knowledgeable about care for jewelry and the jewelry they sell in store!
Jared has beautiful pieces and affordable prices. The brightest gem in the store on this visit for me was Tanisha. Thank you.

Good selection, but terrible staff. They are very pretentious and not friendly at all. If you value customer service, find another jewelry store.

I’ve been coming here since my grandmother bought me my first ruby ring in 5^th grade. Just recently I purchased my husband’s wedding ring here. We ended up finding out that he is allergic to his ring and they had no issues fixing it right away.
Through and through I have found that the staff is great and very knowledgeable about what they sell. The quality is also fantastic. Their diamonds are stunning.
They also have a wide range of collections, including Le Vian which is next to impossible to find. I love that they have jewelry for all ages as well. Whether it’s for you or a gift, go check them out!

Sara is my go to when it comes to my family’s watches. She swaps out batteries for my nieces, finds a band that will fit Dad, and is delightful at all times. She sold me mine and has certainly shown outstanding after sales service. Thank you !!

Medium/​fair service at best. We went in to upgrade my wedding set and waited for 15 minutes before anyone said hello or offered to help us. Go somewhere else.

Big disappointment. We took in my wife’s diamond ring fairly regularly for the 6 month inspections and cleaning for years. One day the diamond fell out and got lost and we were 2 months overdue for inspection. Even though it was inspected 8 months earlier they wouldn’t stand by the loss guarantee. Somehow they didn’t notice the prongs that hold the diamond were dangerously worn and didn’t bother to proactively tell us they were worn or offer to fix it. Don’t buy the warranty and buyer beware with these folks.

So my fiancée and I went to Jared today to look for a wedding band for me. When we walk in there was about 8 employees hovering like vultures near the front entrance. It was so uncomfortable that I about turned around and walked out. It felt like walking into a used car dealership.
The people that greeted us ended up being very nice, but we still felt overwhelmed by there being so many of them. Well it doesn’t get any less awkward… We are shown where the mens’ wedding bands are and the associate that works that area comes over and greets me. My fiancée was already looking at the bands, and had her hand perched up on the counter while peering into the display case. The associate slides her hand under my fiancée’s hand and shakes it. That really really creeped out my fiancée. Couldn’t the associate wait a minute!!!
The associate is nice but completely clueless. She has to refer to manuals to tell us about the ring metals, and every ring that I try on she tells me «it looks awesome!» Really?
I did find two rings that I like, so I may end up going back if I can make up my mind.