Cold Stone Creamery

It’s ok but if you have a punch card don’t bother because this one does not accept them

We’ve been really impressed with the service here– every single time the people working have been friendly and positive even when we’ve seen them have difficult customers. (Not us of course!) There’s one young woman who makes me laugh because she keeps saying «There’s always options!» which it seems is really true there. We have really appreciated the various Groupon deals and coupons in local flyers. We appreciate you can try the different flavors too! My all time favorite Coldstone flavor is Caramel Latte (with mini chocolate chips mixed in) which I haven’t found here in the Springs yet but I’ll keep watching for it. I also loved the marshmallow! Otherwise I’m a fan of the dark chocolate. You can mix two flavors for the same price as one and choose to mix them or have them side by side. One mix in comes with your order and you can pay extra for more. There is always a line even when it’s cold but it’s worth the wait!

We ordered a customized ice cream cake. It wasn’t busy the afternoon we put in our order, but the quiet young guy at the counter wasn’t especially helpful in answering our questions as we flipped through the picture book. I started to get worried as he didn’t seem to care what we were doing and appeared perplexed as how to put in the order. However, he finally did warm up a bit to us when we asked him for ice cream samples. He assured us that my cake would be ready 5 days later when we needed it.
On pickup day, it was super busy in the store, but they went into the back freezer to get the ice cream cake. It looked beautiful! We ate it yesterday, and although the layers inside appeared a little uneven, it was everything we had ordered! Correct size, correct wording/​spelling, correct frosting with sprinkles, correct cake flavor, correct ice cream with the right two mix-​ins… It was sweet, but not too sweet, the flavors went together very well, and I highly enjoyed the light, creamy frosting!
I took off a star as I just wished the staff member inspired a little more confidence during the ordering process and the cake catalog pages were sticky. But Coldstone did a great job, and although it was a bit pricey, I would feel comfortable ordering another ice cream cake from them!

Ambiance: Chain ice cream joint. Like the others, order at counter and watch your creation being made. Limited indoor and outdoor seating.
Service: Decent.
Food: Their specialty is to «mix» in cookie bits, candy or fruit with two spades into your ice cream of choice. Only about 16 ice cream/​sorbet selections to choose from. Also milk shake and smoothie options. Decent ice cream, but all pretty standard (nothing unusual about their flavors or options). Reliable.
Overall, can’t complain, and a step up over Baskin Robbins. Be prepared to spend a little more money than at BR.