Christy Sports Ski & Snowboard

Christy Sports is a conundrum for me. I have had both good and bad service. I feel this business can be a coin flip when it comes to service, with one side being good, and the other being indifferent. For example I bought a pair of snowboard bindings on their Powder Daze sale last year, and it turned out it was missing some mounting hardware. I went into the shop and didn’t even have to finish explaining before the representative went over to their rental area and gave me the missing hardware… Yet on another day I was looking at purchasing a specific snowboard and trying to get some information on it was like pulling teeth from the rep. When the rep finally admitted he wasn’t a snowboard expert, I was the one who had to ask him if there was someone who could help me. Like the thought of getting someone who knows the equipment the customer is looking at was a new concept.
I like the new store location and the new store’s layout is great. The equipment Christy Sports carries is quality, and Powder Daze is great annual sale. I just wish the service wasn’t so fluctuating. That is solely why I rated them a two star. The knowledge and help from the staff on products is why I shop in brick & mortar stores for sports’ equipment, and if that isn’t good and consistent, I don’t think their review can be either.

I am floored that this place only has a one star. i have never met a person in Christy’s that was delightful. Everyone is super helpful every time we go in to rent ski’s. Lee has always helped us from day one, when we bought our ski boots & we will certainly be returning to him in the fall for when we buy our ski’s. Its nots just Lee, but every employee has always been helpful whether its help with products /​rentals or just giving us advice on where to go explore in the Springs. We love the staff!

Dropped off 2 pairs of skis for wax and edges, took 5 days, they look pretty much the same as when I dropped them off and wife’s skis don’t ride right anymore. Not to mention I paid 3x (had a 10 $ off coupon) what I usually pay. Looks like it was fed through a machine which should have taken no more than a day. Will never have my skis waxed here again.

Ski rental process was slow and ineffectively communicated to customers. After waiting in line with our name on the list for 1 hour, we were told that reservations would be served first, and if there was enough equipment left, they would serve the walk ins. The reservation process is a good idea, but was not made known to people in the store until they were almost out of gear. We took our business elsewhere.
The merchandise clerk was very helpful in looking for goggles and checking out, but this was not the case in the rental section.