T-Mobile

This is review is from a purchase I made on 3÷13÷16 that I’m just getting around to. I am a big Samsung Galaxy fan and went to this T-​mobile location to buy the GS7 since I was so happy with my previous GS4. Giovanni was my salesperson and he was a complete joke. He was so busy trying to get me to buy a ridiculous $ 85 phone case and finance it, that he didn’t hear me state that I didn’t want to finance at all. He processed financing the phone and then I had to sign paperwork for and pay it off right there. On top of it, he wouldn’t stop pestering me to buy the overpriced phone case despite me stating multiple times that I didn’t want it. I felt incredibly disrespected by this experience. I would have left the store without buying the GS7 if it didn’t mean more hassle for me to then go online and order the phone I wanted. Super happy with the phone but the T-​mobile service was horrible. I don’t want used car salesman tactics when I am paying cash for a phone.

This store service was horrible… I couldn’t see his name, but the employee didn’t know exactly about the plan I asked, and explained very incorrectly and impolitely. While I asked some questions about the plan, he was just crazy about his phone game and kept playing it again and again. It was the worst service I’ve ever had. …

I have had T-​Mobile prepaid service for two years and it is excellent! As far as coverage goes, I get excellent coverage all throughout the Capital District and their plan costs are the lowest of the big four national carriers. I bought my Samsung Galaxy SII two years ago when I switched from Virgin Mobile because Sprint’s data network was horribly slow and made having a smartphone almost pointless. My phone isn’t LTE but on T-Mobile’s data network I get consistent download speeds of between 5 and 10 Mbps on HSPA+ all over Albany, Schenectady, Latham and Clifton Park. If you do go out in the boonies you may hit some dead zones, but phones that you buy from T-​Mobile have WIFI calling included free so you can still use your phone to make or receive calls over WIFI if you don’t have good coverage at home or work, or elsewhere.
I recommend buying your phone outright, either T-​Mobile branded prepaid or an unlocked phone like the Moto G 4G LTE for $ 219 and you can pay as little as $ 50 per month for unlimited talk, text and web. Or if you are like me and rarely talk on the phone you can spend $ 30 per month for 100 minutes of talk time and unlimited text and unlimited web with up to 5GB of data at 4G speed (HSPA+ or LTE) after which it will be throttled back to 3G speed. No overages, and talk time beyond the 100 minutes is only $ 0.10 per minute.
No cellular carrier is perfect, but after paying 3 times as much on a Verizon contract, and wasting ridiculous amounts of time just trying to use my phone on Sprint’s decrepit data network, T-​Mobile has definitely given me the best service and the best price!