Mens Wearhouse

Went through purchasing suits for a wedding. Probably the worst retail experience I’ve ever had.
The store clearly does not have the staff and space to accommodate the number of customers they see. So each salesmen is usually dealing with multiple customers, at the same time. This guarantees that you’ll never have their full attention for any amount of time.
In my specific experience, anything that could’ve gone wrong, did. Having alterations done was hectic and lasted for hours. The date the salesman gave me to pick up the suit was wrong so I had to come back days later. When I called to check if the suit was indeed finished and ready to pick up, they told me they had no record of my suit and had to take down my number and call me later to tell me that they did indeed have my suit.
Any place that apologizes to you, multiple times, for «mix ups» does not deserve your business. Go, literally, anywhere else.

Just saw the comment. I attempted to reach out and never got a return call. This experience was completely awful. Two states different employess. Sorry can’t just be the location

Customer service fail. Wedding parties looking to purchase suits beware! Whether they have requested that you take all of your groomsman’s suits on the spot so they are not lost, or stolen? Maybe they have mislead you by telling you in order to make a payment on a suit for a wedding you must come in to pay or else you will be charged a fee for being late. This is not a company policy, you can actually call and make a payment over the phone.
We had moved out of the area and lived closer to the Clifton Park location so we called to see if we could make the payment there or over the phone. The sales woman we worked with said this could not be done. Well upon arriving at the location a week or two after the conversation to make the final payment and pick up the suit, we found out the saleswoman had moved to the Niskyuana location and took the suit with her! So not only did we go out of the way to pick up and pay for the suit but she took it to a location that was even more inconvenient. Upon speaking with another employee we found out that they could ship them between stores for free. Needless to say we requested it to be shipped to Clifton Park.
We have experienced the latter with them. Would love to have an experience that warrants an update to this review but the last 3 experiences have them stuck at a 1.

I walked in with the impression that their stuff was of moderate quality and was sold for a deal boy was I wrong !
Let me start with the store was completely empty and when we walked in the sales associates looked like ravenous lions chomping at the bit for a sale. The salesperson picked out some clothes, I didn’t like them at all and they were really of poor quality. They were not name brands, pants ran around $ 100 and the hideous shirt was $ 80. No sales or nothing. The shirts there were tacky, cheap imports.
Also she said my arms were stubby… then she corrected it by saying «but they are in proportion»… Yeah you blew that sale with your bitch attitude on top of the plethura of other things.
Don’t go to men’s warehouse you’ll hate the way you look.

Had a very bad experience. I have no complaints with the store but rather with the staff working there. The guy who was helping me was really rude and very impersonal. We almost decided to buy a suit but they lost our business just due to this guy’s behavior. He forced us to buy a shirt just because he has opened it from its package. Will never go there again and planning to buy the same suit from another men’s warehouse. Please try to avoid the store unless you want a suit that bad that you can tolerate bad behavior.

I was apprehensive about men’s warehouse because of the bad reviews but I had a great experience there. My son needed a tux for the prom — we checked out some smaller (non chain) tux rental shops but weren’t happy with their choices. So we drove over to mens warehouse. It was very busy (it was prom season) but they had a lot of staff working and we only waited 10 minutes. (When it’s very busy, they have a sign in sheet for efficiency.) The store is staffed with adult staff who all seemed very knowledgable and professional. We knew nothing about tux rental but the gentlemen who helped us walked us through the entire process, treated my 17 year old with kindness and respect and made helpful suggestions. It’s a well run and organized store. Tux pick up (a week later) went smoothly and they did a fantastic job of altering the tux — it fit perfectly — I was impressed. The tux comes in a garment bag with shirt, cuff links, tie, shoes and a big claim ticket with bar code. When you return the tux, they scan the claim ticket and you’re out of there in 5 minutes. Couldn’t have been easier or quicker.
A great experience, highly recommend.

We experienced so many of the customer service issues stated in other reviews. We walked in and were ignored. We waited for someone to approach us, we were ignored. We walked over to the desk area. We were ignored. A couple walked in after us, they were acknowledged, escorted over to the service desks where we were standing, were seated and started being interviewed. We were still standing and being ignored –just 5 feet away from these guys.
Yes, eventually we were helped. They have a 2-​person system –one guy measured my son, and the other guy filled out the paperwork. Both gents turned out to be pretty personable.
But this location really needs to have a staff meeting about what to do when someone walks into the store. Or hire a doorman.

Something you already know. No business can afford to offer a buy one get one free deal the way Men’s Wearhouse does. They take $ 200 suits, put a $ 599 price tag on it, and let you «Buy One, Get One Free!» Woo Hoo!
Overall quality of everything but suits is poor. Guessing staff is on a big percentage commission. Compare price and quality to Macy’s, especially during one of their many (legitimate) sales.

It took 20 minutes of standing at a counter with no-​one in front of us before they even acknowledged our presence. Probably the worst service I’ve seen at a Men’s Warehouse.

Not all Men’s Wearhouses are this bad. That said, you know my opinion of this place: I will not go there again. While they might be cheaper than going to Macy’s or the like to get a nicer suit, you’re not saving anything by going here. The staff is rough and the work is shoddy. They don’t seem to care about what they do or sell.

Do not go here. The staff will manipulate you into buying things of very low quality, that may not necessarily match (despite the salesman’s claims to the contrary), or don’t fit, just to make a quick sell. The tailors are lazy and incompetent, and will try to tell you your jacket doesn’t need to be tailored (in most cases, it will need some sort of alteration).
In general the suits at Men’s Wearhouse. are of very poor quality. The layers of the jackets are glued together with cheap glue, and eventually will start to separate and form bubbles.
Don’t be fooled by the «designer» suits that they carry — Lauren by Ralph Lauren is NOT of the same quality as the standard Ralph Lauren suits, and the brand, as of several years ago, wasn’t even owned by RL, they somehow lost the rights to it. Men’s Wearhouse will tell you otherwise, and try to convince you to buy this garbage.
Educate yourself before buying a suit, and know how they should fit (
). You get what you pay for, and with their frequent buy-​one-​get-​one-​free deals, you can imagine you don’t get much.

Have you seen Judge Dredd the film? Yah, neither have I. But I do dread the judgements by men’s wearhouse customer service.
It’s dreadful because of its lack of customer service. And this has been true for all the men’s wearhouse I’ve been to (one in Rochester). They only seem to want to help the rich and famous, even when there’s no one else in their store! Maybe it’s just me. I don’t look classy enough, but that’s the reason I’m there to improve on that! I’ve decided that I’m gonna like the way I look elsewhere.

Went to pick up tuxedo for son’s wedding. Nothing was right. Coat sleeves were too long. Pants were too short. Store was chaotic. Although crowded, a worker kept dragging an enormously long corded loud vacuum through the area. It was a terrible experience.