Patient First

I had to leave work because of a bad cold with a ear ache, soar throat and cough. the lady came in after a long wait. I told her my ear and throat really hurts and I can’t breath because when I get sick I get bad bronchitis. .the lady said you are ok it’s just a little cold and gave me cough syrup. .now I am at home and my ear ache is getting worse… she spend maybe 3 min with me and send me on my way… I wouldn’t never go back and i will tell all my guests at the hotel not to go there… worse doctor ever. now I have to see a other doctor tomorrow and spend more money because this doctor didn’t care at all.

I went in to be checked out being 8 weeks pregnant and feeling miserable with a fever and severe headaches for almost a week. It took forever to get in, and then when it came back that I had mono, the PA told me to take Advil or Tylenol and rushed me out! I had a thousand questions about what it would do to the baby and she had no idea, let alone the fact you can’t take Advil while pregnant. I tried asking questions, she kept saying «I don’t know» and waved me off. She was completely rude. I’m going to my obstetrician and normal doctor now because I was not satisfied with the PAs judgement and assessment of my situation. However, the facility was very clean.

I just came to see if I have strep throat or something, the results shouldn’t take 2 – 3 hours to find out… Very slow service for such a small issue.

I’m not sure if they have rehired since those bad reviews, but my experience was quick & seamless. I walked in the door at 8:25 & was checked in by 8:35. I wasn’t sitting for more than a few minutes before the nurse called me back. Dr. Jenkins was friendly & thorough. I think people need to realize that they accept all walk-​ins so your wait time can vary. I found this Patient First to be very efficient.

Rude and the Dr didn’t even let me tell her about my pain she cut me off and rushed me out with no real answers or solutions

Patient First is an alternative if one happens to be sick on the weekend. Whether one gets good care also depends on the doctor one gets. The last time I was there the doctor had no bedside manner. I would also suggest going to an emergency room if there is anything seriously wrong.

If there was a 0 that’s the rating it would get from me. Slow is an understatement for this location. I went in on a Friday around 11 a.m. Was called to the back after about 40 minutes in waiting room, was taken to X-​ray before being placed in a waiting room. I think at that point EVERYONE went to lunch, after 1 hour and 15 minutes the doctor came in, ask what seems to be the problem, had he already looked at the X-​ray he would of already known, but point is do not go here if you are in a hurry, it’s not gonna happen!

I had to get 10 stitches and had to wait an hour or more in the waiting room before going back. I was weary to get stitches here but they were very close and they assured me they do them daily. The stitches were very sloppily done. I went to another place to get them taken out and they were baffled by the horrible job done. After waiting the recommended time to get my stitches removed, the skin had not healed at ALL because of the improper stitches done here.

If you’re standing in the parking lot and get hit by a car, walk to the nearest hospital it would bee faster. Trust me there’s nothing urgent about the care here. 2.5 hours so far, lost flu tests, and all the joy of face masks.
I Errol probably die of old age before we get in to be treated for the flu.
At least there was hair and crap all over the exam room floor. Deciding how many different people it can from was at least time consuming.

Dr. Rahman is an excellent physician. I have been seen by him multiple times over the last few years for a variety of ailments. He is very knowledgeable, is willing to answer any questions and discuss any concerns, and has a great «bedside manner», so much so that I began checking Patient First’s physician schedule to ensure he would be working (for the symptoms that could wait a day). He is now my primary physician. Would give more than five stars if possible!

No one wants to have to go to the doctor — particularly an urgent care on a Saturday night! I received a referral through the on post Fort Lee provider. I had delayed going to the doctor because it is next to impossible to be seen at sick call on Fort Lee. Unfortunately, that delay made me very sick by the time Saturday night rolled around. Thankfully, the referral process from Fort Lee to Patient First was seamless.
This location appears either recently renovated or a new building. It is very clean and all the staff highly professional. I got there at around 9 pm on a Saturday night and I was ready to leave w/​my script by 9:30 pm. There was no wait and I was immediately seen. No kidding!
Apparently, they see Fort Lee Soldiers and family members all the time. I have many good friends who are Army healthcare providers, so I am not slamming them at all. It just seems like the health care system particularly for active duty Soldiers is so woefully inadequate. I do not see why it would be so difficult for Fort Lee to set up a functional system like Patient First. Perhaps they could just outsource it (which it sounds like it partially is already) and it would be better and likely cheaper in the end!
Okay — off my soapbox. If you need urgent care — don’t hesitate to visit Patient First!

I stopped in during a long road trip to treat a nasty sinus infection. The facility was spotless, the staff was professional and kind. Dr. Jenkins had me fixed up and on my way in no time. Don’t hesitate to use their in-​house pharmacy, it was faster than any drug store I’ve ever been to.