Residence Inn Cleveland Downtown

My first one star rating I have ever had to give but this hotel deserves it. We live 3 hours away and we had Cavaliers tickets for January 30^th. We booked a room on December 3^rd and our credit card points were charged. Upon arriving to the hotel around 6:15pm, we were told their garage was completely full so we had to park somewhere else. $ 20 later after we parked on the very top of a parking garage, we walked up to the counter to check in counter. We asked if they offer validated parking and we were told no. After the lady kept fussing with her computer for a couple of minutes, we were told that they had no rooms available. We were in shock! We reminded them we had a reservation that was paid for already but that didn’t matter. We had specifically picked this hotel so we could walk to the arena. After about a half hour of confusion trying to fix this problem, they told us that they found a room available at the intercontinental hotel which was 6 miles away. At this point we didn’t have enough time to drive to another hotel then drive back and pay for parking again so we left our bags at the residence inn.
I could not enjoy the game after that experience. After driving all day I did not want to wait in a long line of cars to head to the other hotel when the game was over (again, that’s the reason we booked it at the Residence Inn). We ended up leaving in the third quarter because I was having anxiety over the experience.
There are 2 things the hotel could of done to have fix the situation a little better. First, the lady at check-​in was cold. If she would have shown a little more compassion, maybe I would of felt better. The gentleman who was the supervisor was easier to deal with. Second, THEY COULD OF CALLED US BEFORE WE ARRIVED!!! No one called to let us know the situation that was going on. This would have saved us a lot of grief if this problem was taken care of earlier in the day. They did cover the cost of our stay at the other hotel which is why they deserve 1 star instead of zero. I may upgrade my review if they credit us the money for the room.

Definitely a good place to stay if you have certain expectations. This place is not fancy but the rooms are spacious and clean. The beds are comfortable and the rooms have full kitchens if you plan to stay a while. Pricing depends on time of year but the location is excellent. They include breakfast which although nothing special, it’s nice to have an option in the morning without having to leave the hotel. Seems popular with people for sporting events.

The hotel was recently renovated and it shows! The room was really large — a small kitchen, dining area, and living room with two large windows separated by a door from a large bedroom + bathroom with two large windows. We had the double queen room and it was so cozy.
A friend and I traveled to Cleveland specifically for a concert at the House of Blues and the walk from the venue to the hotel was no more than 4 minutes.
Every single member of the staff we encountered was amazing. So friendly, so upbeat, so helpful, and not afraid to joke around with you. I loved it!

Had an awesome experience here. We had a suite with a fireplace and kitchen for a weekend and it was sooo relaxing, I’d almost visit Cleveland again just to stay here!

It pays to be a rewards member: In early May I was having a difficult time booking a hotel that was downtown as I needed to be close to where I’d be doing business. Because of that I wound up staying for four nights at the Holiday Inn Express at the Cleveland Airport. Fortunately for me, a representative of the Marriott Residence Inn in Downtown Cleveland called me to let me know they had vacancies for an extended stay that matched the time I’d be in town. I was sold.
Where to begin: this particular Residence Inn occupies an wide portion of the block — basically it’s two towers adjoined by an atrium that itself forms a strip mall filled with small shops and little bistros (Arcade 6 if I’m not mistaken). Inside, it sports a sleek, ultra modern feel with a perfect blend of lime greens, chocolate browns, whites beiges, and turquoises. The staff was ultra-​helpful when I checked in and from there on until I checked out.
My room was a traveler’s dream: while I had to take the main elevator to the 2^nd floor, exit through the mezzanine above the Arcade and then proceed to go all the way to the back of the hotel where another elevator bank awaited me, it was all okay with me: my room was enormous. Loft-​sized, with privacy to spare, and a minimalistic decoration that is a dream for someone like me who loves contemporary design. Out of the three large windows only one gave me a full view of the front of the hotel and Residence 668, but that was OK. One pull of the curtains and I was in my own world, still surrounded by natural light.
On the plus the hotel is walking distance to TItans Gym and the entire buzz of activity that is E 6^th as well as my work place. The ⁹⁄₁₂ trolley literally parks itself across the street so I could easily access it and thus head down towards the financial area if I didn’t feel like taking a walk. I had Heinen’s and other stores a stone’s throw away.
On the minus? I still would have liked the hotel to offer shuttle service, but I guess because one is literally in the center of all activity, Quicken Loans, Progressive Field, Tower City, Horseshoe, Hard Rock Café, and others, it’s probably understandable they wouldn’t carry one.
I hope to come back to this place again.

Stayed in room 503.
Where to start?
1. The location is close to the arenas.
2. the lobby has been remodeled
3. the parking garage is not easy to find (you must drive down an alley, and press a button to open the parking garage door. The parking garage is not easy to navigate if you have a mid-​sized car (or larger)
4. the hallways are very wide (surprising as this is a downtown hotel)
5. my room was open concept-​ish, which I was not expecting in any hotel
6. I stayed on a Sunday night. I found an old carryout with food in the microwave — EWWWW. Needless to say, I then began to doubt the overall cleanliness of my room. I did contact the front desk, apologies offered.
With many choices for hotels available, I will not be choosing this property again.

Exceptional staff and customer service. Hotel was recently updated and the rooms are beautiful!!! Great location

The «room» is nearly the size of my house! Two bedrooms with king beds two bathrooms, a full kitchen and very sizable living/​dining area. There are 3 desk workspaces and 3 tvs! The hotel itself is very charming the arcade walkway/​mall is adorable. Breakfast is included and you can go in you pjs if you’d like, they’ll even go grocery shopping for you if you ask them. The only reason for the loss of one star is the same as all other Marriott hotels I’ve stayed the towels are SO Rough like drying with sandpaper I really wish they’d figure a way to get softer towels!

Upon reaching out to the management here, we were sincerely apologized to for this severe misunderstanding and miscommunication. Because of this, and the expressed concerns of management, my husband and I do feel valued as patrons, and would absolutely consider giving this hotel another chance. They also ensured me they would look into the «dirty» room concerns.

When I first arrived I tried to access the front door while holding two bags by pressing the large auto door opener button several times and the door didn’t opened. Tried several times. The receptionist watched me the whole time and did nothing to assist. So. I went through what I thought was a side entrance only to encounter construction. When I finally came back around to the front door the receptionist then came around her desk and opened the door; with a grin she explained that the remote didn’t work. Wow, couldn’t she have signaled this fact to me the first time she saw me struggling rather than watch me struggle? I was assigned to a second floor room which was cold. Management tried but failed to provide adequate heat: citing the fact that room was very large and it was very cold out. Management was very accommodating under the circumstances and they offered to change my room but since the facts suggests that this problem was nothing new (based on the way they handled the situation and what I learned from staff) they should have advised their patrons beforehand rather than assigning the room with the hope that they receive no complaints. Further, the bag in the room containing the extra blankets could not b opened because the zipper was stuck and the telephone message light remained blinking red the whole time even though there was No message. When I complained I was told «you don’t have any messages so just don’t worry about that.» The bed cover was cheesy and there was no garbage can in the kitchen area. I searched all around for it too and it was not located under the sink either. They then tried to bill me for someone else’s stay-​slipping under my door another patron’s bill even though I had been in the room for at least a day and I had to straighten that out upon departure. The breakfast– which I was finally able to enjoy on the morning of check out was fantabulous. Hence I give the additional star. A Marriott residence inn staple which is one of the reasons y I try to select this property for my out of town stays. I note that the property was under construction so maybe this was throwing everything off, including service and treatment of patrons. Nevertheless I doubt whether I’ll ever stay at this marriott property again the next time I’m in Cleveland.

I was enamored with the history and charm of the hotel. You have to go to the Arcade area and see the beautiful detail of the interior architecture. I agree, the location is perfect. Alot of awesome restaurants close by and you’re right in the middle of all the actions. I love the high ceilings in the rooms and all the historic details everywhere.

This was a typical Residence Inn in a great location in the city if you are there for a sporting event. I’d stay again if I ever have the misfortune of having to go to Cleveland (aka. the mistake on the lake) again. One of the worst cities I’ve ever gone to.

This Residence inn is pretty sweet. A very old building with huge rooms. Parking is next door and free. Under $ 150 typically per night. I used points and booked Jan 29 for New Years Eve. I was upgraded to a 2 room suite which was huge and greeted as a platinum member. Had two bedrooms with King beds, 2 bathrooms, a large living room, and a full kitchen. Beds were comfortable as well as the pillows. Walking distance to all sporting events, casinos, and bars.

You have just got to love the location of this hotel in regards to so many great activities, restaurants, bars and the casino. Have stayed here a handful of times and have always been treated first class. Parking is tight down under, and expensive, but I guess you have that everywhere in the city. Room was nice and had a fireplace and kitchenette. Free breakfast of the basic continental style with some instant eggs, but hey, it’s free. Love staying here and will be back.

Hotel is rundown, aged, seedy in places with aged furniture, carpets and furnishings. Housekeeping was a nightmare. Did not restock needed items, ran the dishwasher for one (1) fork! Loads of dirty towels left in the hallways. Garbage left on the floor of the room as well as hallways for days. Free breakfast was only ok. Please get toasters that actually work.
While attitude of staff was pleasant, so what? it’s a hotel — so it should be. Good location downtown if you don’t mind walking past the omnipresent smell of stale urine. I would not stay here again. Definitely not worth price paid. Mgt is at fault for not creating and enforcing higher quality standards. They tried to make up for the overall rundown condition and poor housekeeping by offering points that were accepted, but after a while excuses can’t make up for the overall poot condition and experience.

Great location! The room was great, they even gave me an upgrade and I had plenty more space then I needed. I would stay here again for sure. You can walk to everything. The front desk staff was great, the only issue I had was when I had my «Do not disturb sign» on the door someone banged on the door and wanted to put a new tag on the fire extinguisher in the room. I thought this was a bit tacky for the maintenance guy to do, but overall the hotel was great.

Really nice place to stay for the weekend. Within walking distance to most all bars and restaurants around the Q.

I really enjoyed our stay in Cleveland, and the Residence Inn was a big part of our fun. This hotel is beautiful, and situated in an excellent location in downtown Cleveland. We were literally blocks from the two excellent restaurants we enjoyed (Lola and The Greenhouse Tavern) and less than one mile from First Energy Stadium. If you are in town for a Browns, Indians, or Cavaliers game– this is a great place to stay. We booked a suite so as to have access to a kitchen, and just loved the layout of the room– with the king bed and an extra bathroom upstairs– it just felt a little more romantic.
Parking was $ 18 per day– the garage was pretty tight– especially since we had a pick up truck. The hotel has a little shop in the entryway for snacks, and also has laundry services on site. Breakfast was also included free each morning– it wasn’t anything to write home about– but it was fine and free.
The only negatives were that some of the paint was a bit faded in the room, and it was a very long walk from our room to the front entrance of the hotel as we were in the far tower.
If I was headed back to Cleveland, I would definitely stay here again without thinking twice.

Super nice hotel downtown. We were upgraded to a suite and even the pull-​out couch/​bed was comfortable. Very clean and a coffee pot was in the room-​bonus! There is a billiards room if you’re down for a game and the breakfast provided in the morning was fantastic! I would just come here for the breakfast lol. The only downside is their parking garage was full and we had to go to one down the street. Come to find out, it was a couple bucks cheaper than the hotel’s (yes, the hotel makes you pay for parking like it’s Chicago). I would definitely venture back here.

We are on a Labor Day weekend travel tour and this is our forth place we’ve come to. I love the hospitality. They are very nice and informative at the desk. The room is nice. We got a suite and it’s large enough for a small family. It’s probably the size of an apartment I would have had in college. Crazy they give this much space.
When we checked in they were having their free drinks and snacks. Can’t get better than free booze and food!!! Love this place