Hyatt Regency Cleveland

Great visit. Friendly, helpful staff, comfortable bed. In walking distance of all downtown entertainment. I had prepaid for 4 nights but was only able to stay 3. Was not expecting money back but had a credit on my checkout statement. Very good experience.

I loved this hotel, I stayed here in Early April of this year and it was all because I had cut through on NYE two years prior and it had crossed my mind that I had walked into one of Jay Gatsby’s famous parties by mistake. It’s so beautiful that I knew I’d be back to stay. They were so nice, because I took a red eye and they let me check in at 10 am (this is based on what’s available and who has checked out) at no extra charge. They also let me see three different rooms because they could tell I was interested in the hotel. I ended up staying in one of the ‘older’ rooms, meaning it hasn’t been updated this year (they’re updating from top floor to bottom). I honestly couldn’t tell because it looked pretty new to me and most important: it was so dark and quiet. I had some serious jet lag after that red eye and I slept SO well there. Every day that I walked through that hotel, I was taking photos. I wish I could post more but that iphone actually got lost that trip. The hotel is so full of old detail and it’s so beautiful. They let me do a late check out at 4 for fifty extra bucks (it was free for an hour or two) and they have a really efficient valet out front, which is good, because this April brought a blizzard.

One of the worst hotel experiences of my life!
First I asked for a room with 2 queen beds and instead received a room with 2 full beds. When i called the lobby and asked about it, they informed me that the hotel had NO rooms with queen beds, and moreover that it was normal (ie. hotels generally don’t come with queen beds). I informed the front desk, i’m well travelled and have stayed in several hotels with queen beds. When the guy on the phone tried to convince me, that I had no idea what i was talking about…
Next, there is an atrium below which is constantly booked with events and loud music. Neither me nor my baby were able to sleep. The events start by 3 or 4 pm and the music starts blasting till 11 pm at least.
Next, they ONLY changed the towels in the bathroom and didn’t bother cleaning our room. WE CAME back to a dirty room… and were highly disappointed that these were the standards of a HYATT in DOWNTOWN CLEVELAND!

I docked a star for lack of a club lounge (always start with a four rating, then add/​subtract), unlike the Hyatt Regency La Jolla location. I docked another star for lack of a fridge in the room, especially since l was upgraded to a king deluxe suite with a «living room.» The living room was just two big chairs, no couch in the first room I was in; the only light source in the living room is the desk lamp. In contrast, my second room was a LOT nicer, and it was only three doors down.
The second room had a couch in the living room and did not have a strange, menthol smell. In addition, the light switches coordinated better. In the first room, there was no way to turn off the bedside lamp without keeping the hallway light on. How odd! Be forewarned that most rooms have doors that open into that long atrium. This means if the self-​playing piano is on until almost 9PM, you will really hear it!
I had to switch rooms because of the bed. The first room had a bed with a rift in the middle. Imagine the Rocky mountains, which are not a straight line, about ½−¾ to the left of the bed. I just could not sleep! I kept rolling to the valleys, and it was not pleasant. I requested to move rooms, and it was not a problem to do this the next day after work. The second room actually had a Hyatt bed. It’s amazing what a difference there was!
I opted for turndown service, which to me means that at least one corner of the duvet is pulled neatly back and finished with a chocolate on top. This has been the case at all previous hotels where I’ve stayed. At this hotel, turndown service means the tvs are turned on and curtains closed, nothing else. The actual bed isn’t even touched. What a difference from the Doubletree Arctic hotel in Seattle, who also provides slippers each night! I think it’s better for the hotel not to offer the service at all, rather than have incomplete service.
Valet was also inconsistent. Sometimes they needed the valet ticket to validate you are the car owner, and other times they did not. The same valet person did not get my car every evening or every morning, so it’s not like someone really remembered me.
The only reason why l stayed here was due to the Stay More Play More promotion. You can earn a total of 75,000 extra bonus points if you stay twenty five nights through the end of June. Happy Hyatting!

Fantastic location for a hotel with some charm and history built into it. Check-​in and check-​out were a breeze. Room was clean and well appointed, although we would have preferred queen rather than double beds. A wedding reception with DJ was happening in the arcade until 11:00p.m., but we found that the inner door of our junior suite (door separating the sitting area from the sleeping area) sealed out the noise amazingly well. Easy walk to tons of restaurants, Jacob’s Field, etc.

I decided to come to Cleveland for a quite weekend getaway. Quite was the last thing I was able to get. Check in was fast and easy, the rooms were spacious and clean. All of the rooms face the center courtyard and the hotel host events there frequently. I came in on Friday and there was a party and a wedding on Saturday. Both groups partied all night with DJ. Lots of noise and no way to shut it out.
The hotel is beautiful and has a great location for shopping and dining. The noise level is just too much for me. I need another weekend of rest to get over this disappointment.

Desk clerk, restaurant and room all acceptable. So why five stars? The valet team Dwayne in the afternoon and jamelle on the 11pm shift made all the difference with their attitude and answering of questions. They went out of their way to help me several times.

Our view of 4^th and Euclid was nice. The lobby staff is excellent and very nice. Val gave us thorough info and he even made some personalized suggestions that would help us with our stay. He also gave us directions to the Q arena because we came for the Atlanta Hawks vs Cleveland Cavs game. Our room was very peaceful, clean and spacious. Quiet is key. We got the rest we deserved and relaxation we desired.

The staff was very friendly and helpful. The room was clean, comfortable and spacious. The view of the Arcade was amazing. The only complaint was that the service in the bar was extremely slow although the food was great. The hotel is very convenient and within walking distance of just about everything downtown.

Need to give credit when credit is due. Like real estate, your Internet speeds benefits from location, location, location. And, apparently, your device. While my laptop was showing the 5 Mbps rate, my iPhone was clocking in around 17 Mbps. I’ll investigate the tech issue behind this but I don’t see such a large discrepancy in other locations, such as my home. Just an FYI.

We were very excited to have a little staycation at the Hyatt Regency. The location is ideal. Very convenient to sporting events, restaurants, bars and shopping. The Arcade is amazing and the highlight of our stay. Unfortunately, we were less than impressed with the newly renovated room. There were sticky rings on the night stands from the previous guests, dust everywhere, handprints on the mirrors, the key cards took 15 minutes for us to get in the room and smoke from the room next door was seeping through the vents. We were, however, taken care of immediately when we called the front desk.

So lovely, and amazing service. We got a great rate of $ 129/​night, and were treated like family from the time we stepped in the door. Fred, who assisted us with our luggage, is a history expert who gave us wonderful stories about the circa-​1890 Arcade in which the Hyatt was constructed in 2000. Val, the young man who checked us in, could not have been more friendly and helpful. Kudos to Fred and Val for making our check-​in fantastic. Our room was immaculate, the bed soft and I loved how architectural details, such as the original heavy oak doors, mail slots and transom windows remained part of each room’s architecture. On to a quick late dinner: Matt served us with friendliness, and the food/​wine was great.
We wandered around the Arcade, marveling at the architecture and the lighting. Just delighted that such a treasure has been preserved so carefully. Breakfast the next morning: Try the Salmon Benedict, heaped with lox, tomatoes and spinach. Service was fast and, again, so friendly. I would love to stay here again.

Great location within walking distance to many many restaurants, bars, shops, casino and stadium. Friendly staff, clean rooms, and decent price!

Here for work and it’s a 2 minute walk — so happy with the location! Lots of places to eat which makes it so easy. It’s freezing here so I just ate at a restaurant inside the hotel — so convenient!
King size room isn’t huge but it’s a good size. A desk to work, good size tv, and bathroom is big too!
Complaints — no complimentary water?! Really? They charge $ 4 per Aquafina. I was kinda bummed about it. Most hotels now have that nice vanity mirror for ladies to have good lighting for makeup– here they unfortunately do not. It’s freezing here but no bath robe either. Also, I could hear the room above me walking around.

I absolutely love this hotel! The best hotel I have ever stayed in. The front desk staff, especially Angel, made our experience here even better. Thank you for the complimentary wine and truffles for our anniversary!

My husband and I decided to get away for a night and go somewhere we’ve never been. Cleveland! We’re from outside of Detroit. After researching hotels in the area I choose this won, based on the interior look. From the pictures it was intriguing. We arrived about 2pm and had no problem checking in. We did opt for the curbside valet to the tune of $ 30 for 24 hrs because we are not familiar with this area. We had reserved a King arcade room, which faces into the beautiful arcade of the building. Th room is small. but perfect for the two of us. Newly renovated. it’s very modern. Bed is comfortable. Though the blankets are super thin. Called down for an extra blanket. those are still thin, but will do. There are not really any show in the arcade, but we spent a good hour just walking around taking in the sights. We haven’t tried the restaurant yet, but will for breakfast since breakfast came with our pkg. my only complaint so far is valet. They give you a # to txt or call when you want your car, well every time we did it told us none were available, so after walking down there the guy was not busy at all… needs some improvement. Other wise beautiful hotel!

Very nice and very clean, but definitely not worth the $ 150 per night. Steer clear of room 203, not sure if this is all of the rooms or not but the TV volume skips in increments of three, and many basic channels are missing, and I am not talking the movie channels. I also wouldn’t waste your money at the Starbucks because it is not a real Starbucks, it is a bar that bruise Starbucks coffee. The young dark skinned female working there the morning of November 6 doesn’t know the difference between a white mocha and a regular mocha. I asked for a white mocha and got a regular.
You’re probably better off at a different hotel for the frustration this place causes. Oh and the vallet is not very courteous either. You can pay $ 24 for their discourteous and slow service, or you can pay $ 25 and park overnight next-​door.

I’ve stayed at the Hyatt Regency during a consulting gig for five days and all I can remember is the amazing architecture of the hotel interior. The nostalgic interior appears as if you’re in a different time period.
My room was clean, quiet and pleasant. Room service was quick with the delivery of morning and dinner meals.
The exercise room is small with few equipment but functional for a daily workout.
Since the hotel and food tabs were covered by the client, my week stay was one of the most pleasant experience in Cleveland, Ohio.

I have stayed at the Hyatt Regency in Cleveland three time now. Each time my room has been clean, well serviced, and suited to my needs. The concierge is extremely polite and friendly as well.
The Hyatt provides complimentary internet access for all guests. You’d think that would be standard now, but at so many hotels that’s not the case. They also give you the option of receiving the WSJ or another paper at your door each morning, which is a nice perk as well.
The location is ideal for my purposes-I’m usually in town for business and it’s within walking distance of all my appointments. Many restaurants are within a 3 – 10 minute walk.

This place is mediocre at best. There is some really good and some REALLY bad.
First the good:
This place is QUIET! I stayed in 416 and it’s away from the street. No sirens no outside noise (no view either, more on that later). The inside of the building is gorgeous! It’s like staying in an antique.
The bad:
I paid to «upgrade» to a larger room with a sitting area. Only $ 10 BUT if I wanted the room «updated» it was $ 75. Didn’t do that… Probably should have. The furniture is OLD and gross, the view is a brick wall (see pic, it’s halarilaous!) There was a wedding inside and it was so loud, I couldn’t hear the TV! Carpet is stained, wallpaper and paint are peeling off, one of the lights is busted, window fell off the rail and smashed my finger. This place is falling apart.
When the lights go out, this place is a 5, when the lights go on, it’s a 2 and when the bill comes its a 0.