Hampton Inn Cleveland-Downtown

This is the absolute worst customer service experience I have received. My husband won a complimentary night at the Hampton Inn Cleveland. This certificate was won at a preseason Cavaliers game in October 2015, sponsored by This Is Cleveland, in addition to a gift card to a nice restaurant and two tickets to the Rock & Roll Hall of Fame. Since the Hampton Inn certificate (signed by General Manager, Mike Reidy) does not state any exceptions or blackout dates (see attached photo), as vouchers sometimes do, my husband and I thought we would travel almost five hours to redeem all of our prize winnings on Wednesday, June 8^th. We made our dinner and Hampton Inn reservations over a week in advance. The hotel reservation was made successfully and confirmed via email. Despite having reserved a room, the hotel informed us less than 48 hours before our scheduled stay that they would not be honoring our free stay. This leaves us in a horrible situation with most hotels already sold out. The hotel claimed that it was a blackout date despite it being a Wednesday, and the certificate clearly not showing any exceptions. The hotel manager Mike Reidy was also unresponsive to our attempt to reach out and receive and explanation on why this had occurred. Because of this poor customer service we are left without a place to stay. We will not be returning or recommending Hampton Inn if this damage is not undone.

The Hampton Inn would have gotten more stars if their suite rooms had better pull out couch beds. I reserved a suite for a friend’s birthday and ended up having to sleep on the pull out bed. This was like sleeping on knives. It was awful. I had the WORST night of sleep ever. I probably would have slept better in a motel 6. The hotel itself was not bad. The staff was friendly, the happy hour bar was decent, the rooms were clean and the valet parking was convenient. However, Hampton Inn needs to get rid of those awful couch pull out beds and replace them. I never complain but this was unacceptable. It was so bad that I don’t feel I should have been charged at all. Very disappointed. Save your money. DO NOT GET A SUITE! Also, if you get a room next to the elevators consider your stay ruined. All I heard all night was the elevators going up and down up and down up and down. I wanted to scream!

Convenient location in downtown, walking distance to a lot of restaurants, clean and comfortable — so im happy with it.

I basically only come to Cleveland for Cavaliers games so my review will reflect that. The hotel is a quick 15 min walk to the quicken loans arena, it’s not that bad a walk and the entire walking route is well lit. The hotel is clean and is located across the street from multiple places to grab something to eat as well as a CVS pharmacy. I got a really good deal on the room on
. The only real negative to the hotel is the church that is located across the street. While the church is beautiful they ring the church bells day and night. All in all this a really good place to stay. I recommend staying here if you’re in town for a cavs game. I was in room 1010 and the room faces the church and was really clean and comfortable.

Worst Hampton Inn I have ever stayed at! The only reason I gave it what I did is becuase the breakfast food was good! However, If you want any customer service whatsoever go somewhere else because they have no idea what customer service is. First of all they charge you 28 dollars for Valet Service! When there is a garage right around the corner for 5 dollars a night. Second, When I informed them I had a reservation the MANAGER kept telling me that I did not have a reservation and it took forever to get out of her if she could accomodate me or not. She finally said she could. I would like to also point out that none of the employees would make a decision about anything unless they went to this manager, She was a piece of work! The room I had was set up really backwards, you have to literally pull out the table to another part of the room to use it. It was too close to the bed to be used where it is located. The cleaning of the room is not good. I took pictures of a big stain on the cover of one of the beds and left a note for the cleaning crew, they just threw the note away and made the bed back up using the same stained bed cover. You can tell they only ran the vacuum down the center of the room. In my pictures you can see the dust build up along the edges of the room. When I checked out they could not provide me a reciept or bill for my room, I couldn’t even review what charges were on my bill, the employee said she could not run an «audit» whatever that means because that would charge the credit cards of all the people that have not checked in. Not my problem. When I got home I called the Hilton Honors Customer service and they managed to forward me a copy of my bill. And as you probably already guessed they had charged me for two days of valet parking when I didn’t even use it! Lastly, I have been married for 36 years and my wife is very good in signing up for rewards programs etc. for hotel chains, places to eat, etc, however I was made to also sign up and have my own rewards number! I could not use the one my wife had established many moons ago. And the only two hotels that do not honor the one card are in Ohio, This hotel and the Hampton Inn in Cincinatti.

I’m here now… Nice, clean room and reasonably price and the free breakfast is good. However last night I called right before pulling up to the hotel to inquire about parking and was put on hold twice for 5 minutes each time without explanation but when I walked in 5 minutes later there wasn’t a soul in the lobby. (?) This morning I’m ready to pull my hair out with this sloooooooooooooow internet access.

I’ve stayed at this property several times this year. It is convenient and reasonably priced. Close to the lake, Rock & Roll Hall of Fame, and restaurants.
My favorite part of this place is the staff! Very friendly and helpful. I was often greeted by name and always felt welcomed.
My only gripe is with how long it took to get my car from valet parking… Even calling down 20 minutes ahead often wasn’t enough. I think the issue is that there Just aren’t enough people working the valet desk.
I will stay at this property again and I do recommend it.

My stay was not fun. I apparently had the party floor — the 7 ft guy down the hallway had many guests post-​Cavs game. Ladies were giggling and talking loudly in the hallways way past 3am. Then when the cleaning staff started at 9am they were loud and instead of propping doors open they let them fall repeatedly on the metal locks so boom — boom — boom. The room comes with ear plugs, my mistake not to use them.

Coming to the area from out of state, my friend and I weren’t sure where we wanted to stay, so we waited until we were in the area to try to call local hotels. I always stay at Hampton Inn hotels if available.
While on hold waiting for the staff member to check with a manager to see if they were able to give a discount for the Cleveland Clinic, a young woman picked up the line and asked if she could help me. I quickly explained why I was holding. The next thing I know the line rings and a voicemail picks up for the management. I’m confused, but leave a message and hangup and redial. The same young lady answers this time. I again explain why I was holding and asked her why she transferred me. She acted as though I was speaking jibberish and without explaining what she was going to do, put me on hold. By this time we are only a mile from the hotel so we decided to just go to the hotel.
As we approached we were completely taken aback by the chaos in front of the hotel. There were cars going in every direction trying to figure out where to park. It was a mess. We end up parking in front of the building in a little pull off and getting screamed at by taxi drivers!
We enter a tiny lobby and there were no other persons inside the lobby area besides a young lady behind the desk. We ask her if she is the person whom we spoke with on the phone, giving her name. She agrees. For some odd reason she asks, multiple times, «Are you Michelle?» I explained, at least twice, that I wasn’t that person but the other that she has just spoke with on the phone. This young lady looked at me like I was from Mars and speaking Japanese! She couldn’t understand that simple statement of «I was put on hold by someone else that was asking a manager a question and you picked it up and transferred me to a random management voicemail.»
Just then the manager walked in. Evidently she was out of the building. I thought I was going to finally get somewhere. I quickly tried to explain the situation. She also looked at me like I was from Mars and speaking Japanese! At this point I think I’m in the flipping Twilight Zone! I literally just drop my head on the counter. I’m getting incredibly frustrated and upset.
All I need to know is
1. Can I rent a room?
2. Do they give a discount to people going to the Cleveland Clinic? (FYI, most local hotels do…).
It really wasn’t that difficult.
By this time there are about 4 other couples waiting behind us. It had only been about 5 – 6 minutes, but there was a ballgame being played down the street so it was evidently a very busy area. A middle-​aged male (I will NOT call him a man because he is not one!) directly behind us, yells out, «Why don’t you just leave!» I was completely shocked! Who does that!!! Then some old fart in the back yells out basically the same thing! What men yells at two women, let alone obviously suffering women (we were asking for a discount for the Cleveland Clinic so it’s pretty clear why we were staying in the area, it sure as hell wasn’t to go to a damn ballgame!)!!!
NOT ONE WORD FROM THE MANAGER. In fact, she STOPS helping us and starts checking in the ass that just yelled at us!!! I was completely mortified, disgusted, angry, and close to bursting into tears!
Like I said, it had only been a matter of 5 – 6 minutes. We were not being nasty, we were not doing anything except trying to conduct normal business. I’m assuming they were drunk. But it doesn’t make it right. The manager should of asked THEM to leave.
But I will say this, we ended up leaving and staying at Comfort Inn — Downtown. Ahmed was awesome. He was so sweet and walked us up to the room to make sure it was what we wanted. And it was a lot cheaper!
I WILL NEVER STAY AT A HAMPTON INN AGAIN BECAUSE OF THIS INCIDENT, UNLESS I GET A PERSONAL APOLOGY FROM THE OWNER OF THAT HOTEL AND THAT MANAGER.
I know some people may say it’s childish to hold this against all Hampton hotels, but I figure that if their employees are that inept, the owners are that inept. I own a business and my employees are an extension of myself. If my employees EVER made that big of an error, I would hope they would immediately rectify the situation either themselves or by immediately giving me the opportunity to do so. Its been a week. Nothing. So this is why I’ve decided to post.
GOOD LUCK AND GOD BLESS.

First of all, let me start by stating that I travel a lot for work and typically stay in Hilton brand hotels. The reason for this stay is a friend’s wedding, and I was able to use reward points for a free stay.
In a hotel I need a quiet room and a comfortable and clean bed. I stayed on the 15^th floor in a corner room. I’d give these aspects 4 stars, it delivered.
This hotel does not have a pool, unfortunately. It has free breakfast, but the area is very small and is extremely crowded, especially on a Saturday morning at 9:30am. We had to wait in line for food and there weren’t any open tables, it reminded me of the mall on black Friday, worth it for free breakfast, but stressful to find space. I’d give this 2 stars, because the staff tried to keep the food filled for the most part despite the crowds.
There are 3 elevators in the lobby. It sounds good, but they’re constantly packed and on multiple occasions there were lines in the lobby to get upstairs. I should note that there were baseball games 3 of the 4 nights we were there, so that probably had something to do with it, but plan accordingly if you’re in a rush. Two stars for not quite sufficient elevators.
The staff was very friendly and accommodating. 5 stars for service.
Overall, it’s a decent hotel, not amazing, but it works for a good night’s sleep.

This is a very nice hotel. The staff was very friendly and helpful. The coffee was very good and the breakfast was better than I thought it would be. The valets need to do a better job. We have been on the road for a week and had a cooler in the back seat and when they brought the car around the valet had somehow managed to dump it all over the back seat.

Very nice surprise! I was unsure based on some other reviews but this is a nice hotel. The room looked and felt newly renovated with a spacious granite top and floor bathroom and amazzinngg shower! The bed was decent and the staff was very friendly. Excellent location in downtown Cleveland as well with inexpensive valet parking. The location also made for a great view from the room.

THIS HOTEL HAS BED BUGS!!! I stayed there one night, and I now have huge red welts from bed bug bites all over my legs. From the research I’ve done after discovering the bites, it’s clear that this hotel had notice of bed bugs from other customers as recently as April 2015, yet didn’t do anything about them:
. There also are at least two other Unilocal complaints in April 2015 regarding bed bugs, one of which the General Manger replied to denying any activity. Deceptive and disgusting. And now I will have to spend more time and money treating the bites and decontaminating all of my belongings.

A non-​interstate Hampton Inn brings food and drink within walking distance without raising the price from normal Hampton Inn rates.
This is my go-​to hotel in downtown Cleveland. The only drawback is that the interior has become fairly dated and is in need of a refresh but it is not threadbare or unusable.

You know, I’d never been to an NBA game before this year. I call myself sports fanatic, but I had never attended one single NBA game. This year, I decided to go to a Cavs game with my dad (aka my real bestie), so we made the four hour drive to watch fulfill that bucket list item.
The hotel is easily accessible from the interstate, but pulling into it is awkward. There’s no overhang or anywhere to really park, so you have to pull in somewhere and turn around if you’re coming from the opposite direction. Not a huge deal by any means, especially when the valet was so accommodating and attentive.
When we arrived in the lobby (about 6PM), the two front desk agents were wonderful, greeting us promptly and offering us suggestions about where to go in the area. (I had been to Independence many times for business, but I had never actually explored the downtown area). The room was everything you expect from a Hampton Inn: clean and accommodating.
The hotel is about 5 blocks from the Playhouse Square and entertainment district, so you’re not on top of all the action but you’re not too far away either.
The continental breakfast is fantastic. As a child, I would remember frowning upon the choices that hotel breakfasts had to offer. This hotel offers the work and leaves you feeling satisfied and ready for whatever you’re going to do that day.
There isn’t any amenities like a pool or a fitness center you’d find in chain hotels in the suburbs but this hotel does exactly what it’s intended to do: give you a comfortable place to stay while you go about your business in downtown Cleveland. I thoroughly enjoyed my stay and would recommend this hotel.

When I’m on the road and looking for a room, I don’t care if they have 100 channels, WiFi, a kitchenette, spa, swimming pool, heart shaped tub, concierge, or whatever. I check in drop off my bags and go about my business exploring the location. All I want is a clean pillow to lay my head down on after a busy day and a shower to freshen up with in the morning. Everything else is gravy.
A few months ago I purchased tickets to a Cleveland Cavaliers game. I have never seen a basketball game and consider it a «bucket List» item. Since my B-​Day is the following weekend, I purchased tickets to a game and considered it a B-​Day present to myself. When my girlfriend offered to spring for the room, I simply said get the cheapest room you can find within walking distance to the Quicken Loans Arena… and that’s how I found myself there this past weekend.
I don’t know how much the room cost, but hotel was wonderful. It was less than a half mile from the arena, there were a lot of restaurants and bars nearby and I was able to park on the street, right across the street from the hotel actually for free! I hate to pay for parking! The room itself was clean with a comfortable bed and a nice strong warm shower. What more can you ask for? If you’re planning a weekend in Cleveland, I would highly recommend the Hampton Inn

Stayed here while visiting the city for the weekend and loved it. Valet was so worth it and the rooms are very updated. One of the best continental breakfasts I have ever experienced and the property couldn’t be in a more convinient spot downtown. Only a 5 minute walk from the Rock N Roll Hall of Fame!

5 stars for the exceptional service our large group received — I had to make a seriously last minute change of hotels, called the sales manager at Hampton Inn downtown about 3 hours before I would potentially be there needing rooms for 14 people for 3 nights, and she had everything set by the time I arrived. Fantastic customer service from Lauren G. from check in to check out, including help with parking our 2 large vans.
Great location, walking distance from Rock n Roll Hall of Fame, and baseball stadium (both of which I took advantage of on my night off), and plenty of local restaurants /​bars. Very nice room, even if mine didn’t have much of a view (some rooms on the rear side of the hotel face out towards an office building).
This will undoubtedly be my top hotel pick next time I come through Cleveland.

This hotel isn’t overly fancy but the service is great, great, great. Every person there, from the maids, valets, front desk, to the people who stock the breakfast buffet, are helpful, considerate, and kind. I’m not saying the «over the top» friendly that’s annoying. I’m saying the «We will take care of whatever you need as quickly and as efficiently as possible without the slightest hint of annoyance» kind. It’s almost bizarre how consistently efficient the people are there. They run a tight ship.
The breakfast is pretty good. Try to get to it if you can. As with everything in this hotel, it is run with precision and efficiency. The food is swapped out quickly, is cooked well, and everything is clean. You’ll enjoy it.
The location is awesome. Less than a mile from the Rock and Roll HOF, The Browns football complex, the Cleveland Indians ballpark, the Science Center, Lake Erie, Casino, and more Steak Houses and Restaurants than I can count including House of Blues, Hard Rock Café, Lola, etc.
They change the bed linens every day, which at first you think «who cares» but then you realize how clean it feels every time you arrive in the room and you appreciate it. The valet parking is 24 hours and even at it’s busiest you don’t wait more than 5 minutes.
WiFi is free and fast. No signal problems anywhere in the hotel as far as I could tell (I carried a tablet around).
I don’t know who’s running this place, but whoever they are, they are doing a great job. If you’re going to Cleveland and this place is in your price range or slightly above it, I strongly suggest you choose this hotel.

**3.5 — 4 stars**
I stayed here one evening based on the number of good reviews on Unilocal.I’m kind of torn about the star rating for this hotel — for me it’s about the lack of dining options close to the hotel. After traveling all day, I was not interested in having to venture out very far for some food. Most of the places close to the hotel are only open during the day and most close around 5:00pm-ish. I did end up finding Winks a few blocks down which was fine — it closes at 9:00 pm.
The hotel itself was fine.
Pros:
— Hotel staff were professional
— Room was clean and comfortable
— Lots of HD channels available on the HD TV
— AC worked well (mine was not loud and noisy as others have reported)
— Valet parking was prompt
— Phoenix Coffee is located very close by!
— There is a CVS one block down if you forgot something or need other supplies
Cons:
— Wireless internet was kind of slow
— Lack of a real in-​hotel restaurant
— Limited evening dining options close to the hotel
— The pantry lacked bottled tomato or V-​8 juice